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Inspiron 3650 - SA, 3.1.0, will not update, error
Hi
I am running Windows 10 on an Inspiron 3650 and I am running Dell SA version 3.1.0.
Dell SA has been running fine for the last 6 months. But in the last few weeks when I try to run SA I get a message saying that:
"A new version of Support Assist is available and will be installed on this PC. Depending on the speed of your PC, this update can take several minutes".
No matter how long I wait the new version does not get installed and the above message just hangs there. Consequently I am unable to run Dell SA. Please advise how I can correct this error.
Thanks
Dell-Martin S
Moderator
Moderator
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3.3K Posts
0
April 29th, 2019 04:00
Hi,
Please remove SupportAssist and install it again.
The following steps can be used to uninstall the older build and do a complete clean-up of files from your laptop. From Step 3 onwards, if the mentioned folders are not present in your system, they can be assumed as already cleaned up.
Note: Ignore (x86) in above path, if your system is running a 32-bit OS.
Note:- Incase if your Laptop is running a 32-bit OS, ignore the “Wow6432Node” in the above path.
regards Martin
fireberd
9 Legend
9 Legend
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33.3K Posts
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April 21st, 2019 09:00
Support assist has been problems for many. Some even suggest uninstalling it because of the problems.
Best option is to manually download and install any needed driver updates. Keep in mind many drivers are issued to fix specific problems and that is especially true of BIOS updates. As a general rule, if the update does not address a problem you are having or if it adds support for new hardware that you do not have or plan on, there is no need to install that update.