SA, Inspiron 7577, won't work

Same with my Alienware.  I keep getting messages that I need to optimize my computer but the serviceassist won't respond.  

It works for my Inspiron 13 7000....thanks

I had same issue just occur. Jesse L's direction worked. 

Thanks

Pinkal,

Your advice did not work.  Same error messages. Here are the logs.

2018-06-19 15:54:02,556 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.SupportAssistAgent.BootStrapperMinimized - BootStrapper : Thread Activities Initialization Started
2018-06-19 15:54:02,599 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.SupportAssistAgent.BootStrapperMinimized - First time service start value return as: True
2018-06-19 15:54:02,601 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.SupportAssistAgent.BootStrapperMinimized - Full Package Installed: False
2018-06-19 15:54:02,625 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.CommonUtilities.ServiceWindowLauncher - Starting to get impersonated user's identity
2018-06-19 15:54:02,630 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.CommonUtilities.ServiceWindowLauncher - Last error code while querying user token 0
2018-06-19 15:54:02,668 [2.2.1.6] [12684 - 8] INFO eSupport.Common.Client.Service.Master - Master : Listerner invoked freshly
2018-06-19 15:54:02,669 [2.2.1.6] [12684 - 8] INFO A.c74e2bf4b0b1869f4e2c314d9a3b98e45 - Deleting Dell System Detect entry from the registry
2018-06-19 15:54:02,670 [2.2.1.6] [12684 - 8] INFO A.c74e2bf4b0b1869f4e2c314d9a3b98e45 - Removeing Programs Features Entry
2018-06-19 15:54:02,673 [2.2.1.6] [12684 - 8] INFO eSupport.Common.Client.Service.Core.ConfigurationInformation - Loading configuration. CanSynch value is : True
2018-06-19 15:54:02,743 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.SupportAssistAgent.BootStrapperMinimized - Managed assembly is found yet, Full package is yet to be installed
2018-06-19 15:54:02,783 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.SupportAssistAgent.BootStrapperMinimized - Initilaizing Registry Watcher for Full Package Installed Key
2018-06-19 15:54:02,835 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.SupportAssistAgent.BootStrapperMinimized - FirstServiceStartConfiguration() method called
2018-06-19 15:54:02,871 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.BaseUnityConfiguration.DependencyConfiguration - Unity Configuration : Initialization Started for DataBase
2018-06-19 15:54:02,872 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.BaseUnityConfiguration.DependencyConfiguration - Poodle Solution : Enabling TLS protocol
2018-06-19 15:54:02,877 [2.2.1.6] [12684 - 8] INFO eSupport.Common.Client.Service.Core.ConfigurationInformation - Synchronizing configuratioin
2018-06-19 15:54:02,878 [2.2.1.6] [12684 - 8] INFO eSupport.Common.Client.Service.Core.ConfigurationInformation - XmlDocument saved
2018-06-19 15:54:02,910 [2.2.1.6] [12684 - 8] INFO eSupport.Common.Client.Service.CustomApplicationContext - Initialize background workers
2018-06-19 15:54:02,911 [2.2.1.6] [12684 - 8] INFO A.cc5f3c4daaef79c552f98d8817251054f - Checking admin privilege right
2018-06-19 15:54:02,913 [2.2.1.6] [12684 - 8] INFO A.cc5f3c4daaef79c552f98d8817251054f - AdministrativeRight value is : True
2018-06-19 15:54:02,923 [2.2.1.6] [12684 - 8] INFO eSupport.Common.Client.Service.CustomApplicationContext - Registry monitor background worker invoked
2018-06-19 15:54:02,924 [2.2.1.6] [12684 - 8] INFO eSupport.Common.Client.Service.HttpListenerServiceFacade - Http listener service facade started
2018-06-19 15:54:02,925 [2.2.1.6] [12684 - 8] INFO eSupport.Common.Client.Service.Core.ConfigurationInformation - Finding open port
2018-06-19 15:54:02,925 [2.2.1.6] [12684 - 8] INFO eSupport.Common.Client.Service.CustomApplicationContext - Seting trusted rigistry
2018-06-19 15:54:02,926 [2.2.1.6] [12684 - 8] INFO eSupport.Common.Client.Service.Core.ConfigurationInformation - Open Port is : 8884
2018-06-19 15:54:02,927 [2.2.1.6] [12684 - 8] INFO eSupport.Common.Client.Service.Master - Master : Listerner started
2018-06-19 15:54:02,928 [2.2.1.6] [12684 - 8] INFO A.c74e2bf4b0b1869f4e2c314d9a3b98e45 - Deleting Downloaded Executiables
2018-06-19 15:54:02,929 [2.2.1.6] [12684 - 8] INFO A.c74e2bf4b0b1869f4e2c314d9a3b98e45 - Downloaded Path is : C:\Users\Stuart\Downloads
2018-06-19 15:54:02,931 [2.2.1.6] [12684 - 8] INFO A.c74e2bf4b0b1869f4e2c314d9a3b98e45 - Searching Drivers for path : C:\Users\Stuart\Downloads
2018-06-19 15:54:02,934 [2.2.1.6] [12684 - 8] INFO A.c74e2bf4b0b1869f4e2c314d9a3b98e45 - Deleteing StartMenuShortcut of DSD
2018-06-19 15:54:02,944 [2.2.1.6] [12684 - 5] INFO Dell.Services.SupportAssist.CommonUtilities.ServiceWindowLauncher - Adding the URL reservation
2018-06-19 15:54:02,962 [2.2.1.6] [12684 - 8] INFO eSupport.Common.Client.Service.HttpListenerServiceFacade - BEGIN : Http listener started
2018-06-19 15:54:15,809 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.SupportAssistAgent.BootStrapperMinimized - Entering first service start block
2018-06-19 15:54:15,812 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.SupportAssistAgent.BootStrapperMinimized - AssemblyVersion 2.2.1.23
2018-06-19 15:54:16,017 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.DataAccessLayer.DataAccess - Proxy details saved successfully
2018-06-19 15:54:16,379 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.SupportAssistAgent.BootStrapperMinimized - Saving Device Details
2018-06-19 15:54:16,566 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.SupportAssistAgent.BootStrapperMinimized - Device Details Saved Successfully
2018-06-19 15:54:16,677 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.DataAccessLayer.DataAccess - Inserting AppSetting value of IsCommercial
2018-06-19 15:54:16,826 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.DataAccessLayer.DataAccess - Inserting AppSetting value of ApplicationDataPath
2018-06-19 15:54:16,913 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.DataAccessLayer.DataAccess - Inserting AppSetting value of IsUIBusy
2018-06-19 15:54:17,174 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.DataAccessLayer.DataAccess - Inserting AppSetting value of IsFirstWorkflowJob
2018-06-19 15:54:17,314 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.ApplicationSettings.Scheduler - CreateRandomizeAutoUpdateTaskSchedule() method called
2018-06-19 15:54:17,315 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.ApplicationSettings.Scheduler - Start creating task using SCHTASKS.exe
2018-06-19 15:54:18,118 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.ApplicationSettings.Scheduler - Creation of Auto Update Workflow Task Status True
2018-06-19 15:54:18,137 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.DataAccessLayer.DataAccess - Inserting AppSetting value of IsUpgrade
2018-06-19 15:54:18,302 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.DataAccessLayer.DataAccess - Inserting AppSetting value of DBExist
2018-06-19 15:54:18,382 [2.2.1.6] [12684 - 6] INFO Dell.Services.SupportAssist.SupportAssistAgent.BootStrapperMinimized - BootStrapper : Thread Activities Initialization Completed
2018-06-19 15:55:39,147 [2.2.1.6] [3900 - 1] INFO Dell.Services.SupportAssist.SupportAssist.Program - SupportAssist Command Line : Invocation Started
2018-06-19 15:55:39,174 [2.2.1.6] [3900 - 1] INFO Dell.Services.SupportAssist.SupportAssist.Program - SupportAssist Command Line invoked for operation InvokeWebAPICall with argument 'SaveLanguage' & 'en-US'
2018-06-19 15:55:39,522 [2.2.1.6] [3900 - 1] INFO Dell.Services.SupportAssist.UnityConfiguration.DependencyConfiguration - Unity Configuration : Initialization Started
2018-06-19 15:55:39,523 [2.2.1.6] [3900 - 1] INFO Dell.Services.SupportAssist.UnityConfiguration.DependencyConfiguration - Poodle Solution : Enabling TLS protocol
2018-06-19 15:55:39,735 [2.2.1.6] [3900 - 1] INFO Dell.Services.SupportAssist.UnityConfig.DependencyConfig - Unity Configuration : Initialization Started
2018-06-19 15:55:39,736 [2.2.1.6] [3900 - 1] INFO Dell.Services.SupportAssist.UnityConfig.DependencyConfig - Poodle Solution : Enabling TLS protocol
2018-06-19 15:55:39,800 [2.2.1.6] [3900 - 1] INFO Dell.Services.SupportAssist.UnityConfig.DependencyConfig - Unity Configuration : Initialization Completed
2018-06-19 15:55:44,999 [2.2.1.6] [3900 - 1] INFO Dell.Services.SupportAssist.UnityConfiguration.DependencyConfiguration - Unity Configuration : Initialization Completed
2018-06-19 15:55:45,325 [2.2.1.6] [3900 - 1] DEBUG Dell.Services.SupportAssist.CommonUtilities.EncryptionDecryption - Cannot encrypt an empty string!
2018-06-19 15:55:45,326 [2.2.1.6] [3900 - 1] DEBUG Dell.Services.SupportAssist.CommonUtilities.EncryptionDecryption - Cannot encrypt an empty string!
2018-06-19 15:55:45,328 [2.2.1.6] [3900 - 1] DEBUG Dell.Services.SupportAssist.CommonUtilities.EncryptionDecryption - Cannot encrypt an empty string!
2018-06-19 15:55:45,329 [2.2.1.6] [3900 - 1] DEBUG Dell.Services.SupportAssist.CommonUtilities.EncryptionDecryption - Cannot encrypt an empty string!
2018-06-19 15:55:46,805 [2.2.1.6] [3900 - 1] ERROR Dell.Services.SupportAssist.CommonUtilities.WebApiClient - Error occurred while triggerring Agdh07V2jN1R7V9HdYDNFG7eBnYcae9EMoLFxq+RQ92eduMwVE2JPDuG1evw3FTTC2jCocw= web api
System.AggregateException: One or more errors occurred. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.1:5700
at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)
at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
--- End of inner exception stack trace ---
at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
at Dell.Services.SupportAssist.CommonUtilities.WebApiClient.InvokeWebAPI(SAWebApiCommand webApiCommand)
---> (Inner Exception #0) System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.1:5700
at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)
at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)
--- End of inner exception stack trace ---<---

2018-06-19 15:55:46,918 [2.2.1.6] [3900 - 1] ERROR Dell.Services.SupportAssist.SupportAssist.Program - Unexpected error occurred in SupportAssist Command line :
System.NullReferenceException: Object reference not set to an instance of an object.
at Dell.Services.SupportAssist.SupportAssist.OperationExecutioner.InvokeWebAPICall(OperationArgument value)
at Dell.Services.SupportAssist.SupportAssist.OperationExecutioner.Execute(OperationArgument arg)
at Dell.Services.SupportAssist.SupportAssist.Program.Main(String[] args)
2018-06-19 15:55:46,924 [2.2.1.6] [3900 - 1] INFO Dell.Services.SupportAssist.SupportAssist.Program - SupportAssist Command Line : Invocation Completed
2018-06-19 15:56:13,653 [2.2.1.6] [116 - 1] INFO Dell.Services.SupportAssist.SupportAssistUI.UnityConfiguration.DependencyConfiguration - Unity Configuration : Initialization Started
2018-06-19 15:56:13,663 [2.2.1.6] [116 - 1] INFO Dell.Services.SupportAssist.SupportAssistUI.UnityConfiguration.DependencyConfiguration - Poodle Solution : Enabling TLS protocol
2018-06-19 15:56:13,688 [2.2.1.6] [116 - 1] INFO Dell.Services.SupportAssist.SupportAssistUI.UnityConfiguration.DependencyConfiguration - Unity Configuration : Initialization Completed
2018-06-19 15:56:13,723 [2.2.1.6] [116 - 1] DEBUG Dell.Services.SupportAssist.SupportAssistUI.ViewModel.AppViewModel - Checking if UI is Running or not.
2018-06-19 15:56:13,746 [2.2.1.6] [116 - 1] DEBUG Dell.Services.SupportAssist.CommonUtilities.EncryptionDecryption - Cannot encrypt an empty string!
2018-06-19 15:56:13,747 [2.2.1.6] [116 - 1] DEBUG Dell.Services.SupportAssist.CommonUtilities.EncryptionDecryption - Cannot encrypt an empty string!
2018-06-19 15:56:15,023 [2.2.1.6] [116 - 1] ERROR Dell.Services.SupportAssist.CommonUtilities.WebApiClient - Error occurred while triggerring Asftr2mSv6pZXReh/xNfHlK6myGgvAjuRLzS2MSIdCZa/dLoY2eL+CXFr1uuAoUEoePpj5hYGvznigupRssnCthz7V0y web api
System.AggregateException: One or more errors occurred. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.1:5700
at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)
at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
--- End of inner exception stack trace ---
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
at System.Threading.Tasks.Task`1.get_Result()
at Dell.Services.SupportAssist.CommonUtilities.WebApiClient.InvokeWebAPI(SAWebApiCommand webApiCommand)
---> (Inner Exception #0) System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.1:5700
at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)
at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)
--- End of inner exception stack trace ---<---

2018-06-19 15:56:15,032 [2.2.1.6] [116 - 1] DEBUG Dell.Services.SupportAssist.SupportAssistUI.ViewModel.AppViewModel - Is UI Running
2018-06-19 15:56:15,033 [2.2.1.6] [116 - 1] DEBUG Dell.Services.SupportAssist.SupportAssistUI.ViewModel.AppViewModel - Is UI Already RunningFalse
2018-06-19 15:56:15,036 [2.2.1.6] [116 - 1] DEBUG Dell.Services.SupportAssist.CommonUtilities.EncryptionDecryption - Cannot encrypt an empty string!
2018-06-19 15:56:15,037 [2.2.1.6] [116 - 1] DEBUG Dell.Services.SupportAssist.CommonUtilities.EncryptionDecryption - Cannot encrypt an empty string!
2018-06-19 15:56:16,043 [2.2.1.6] [116 - 1] ERROR Dell.Services.SupportAssist.CommonUtilities.WebApiClient - Error occurred while triggerring Ag/jBCYcZ5IWIL15fHHnJOluBmSMRmGmytjhOtKRl6wD6d6sO5OITpgD6z9c+eRLe22M++CpiweqjLN+h7kLIAmx7+Zq web api
System.AggregateException: One or more errors occurred. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.1:5700
at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)
at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
--- End of inner exception stack trace ---
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
at System.Threading.Tasks.Task`1.get_Result()
at Dell.Services.SupportAssist.CommonUtilities.WebApiClient.InvokeWebAPI(SAWebApiCommand webApiCommand)
---> (Inner Exception #0) System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.1:5700
at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)
at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)
--- End of inner exception stack trace ---<---

2018-06-19 15:56:16,045 [2.2.1.6] [116 - 1] INFO Dell.Services.SupportAssist.SupportAssistUI.ViewModel.AppViewModel - Error occured while launching. Service is not yet initialized

Why should I not uninstall this useless software?

I am having the same issue with Support Assistant.  I will not install no matter what link I use .  Keep getting it has run to a problem and is shutting down.  Trying to install in a Latitude E4200.

I have a R15 Alienware and I had the same problem, and as of now I have tried multiple times to uninstall-reinstall to get the dang thing to work. Yet now, I am only left with the situation where I can't even open Support Assist anymore. Like, when I try to open the application, it doesnt even open or start the software anymore. 

Can someone please help me get rid of this infuriating problem. 

Thanks, this works for me.  Since the update on June 9, would open but not populate although I kept getting notices from Dell via support assist to carry out important updates.  So it would not launch but would send me notices all the time to use it!  I am not a tech expert by a long shot but I think something went very wrong on the update and that is on all my machines.--all different dell models.  Never had a problem with support assist before and I have had it on machines for many years and it helps to keep current..  Plus since June 9th support assist agent was keeping my machine awake.  

Seems to work now, time will tell if this reinstall continues to perform well. 

Thanks again

dell support does not respond

same here

same with mine

Hi - I find in C: drive "Program Files and Program Files (x86) - not seeing Program Data; any help is appreciated.  Thanks!  Penny in Alaska

My experience this time was that SupportAssist wouldn't start.  Restarting the PC didn't help.  But then I went to check on uninstalling it and found that there were 4 (FOUR) copies of Dell's SupportAssist installed on my Win10 laptop.  That is, there were 4 different versions of SA installed. Why don't they automatically uninstall the previous version when they install the next? 

So I uninstalled two of the older versions from Programs and Features and the second of those uninstalled 2 of the entries in Programs and Features. Left with only one copy installed (the most recent version number of the original 4), SupportAssist then started and performed as expected. 

Wish I would have seen this thread before buying a Dell! Same problems. No solution. My computer is barely running and it’s less than 6 months old:(

Even after I uninstalled and installed a new one the same problem just run once and I can’t find it any more