I am so so so aggravated with Support Assist... did a clean install day before yesterday. went to dell.com downloaded Support Assist and then I started getting this pop up screen telling me that I had 2 issues 1. my battery was not being detected 2. My BIOS needed to be updated. And it did absolutely nothing. It actually acted like malware or a virus and it continued to pop up and would not respond. So today I did another factory reset and for the life of me, why do I HAVE TO DOWNLOAD SUPPORT ASSIST??? I really have better things to do with my time than deal with this stuff because Dell can't get their stuff together... I am so over this...
My experience this time was that SupportAssist wouldn't start. Restarting the PC didn't help. But then I went to check on uninstalling it and found that there were 4 (FOUR) copies of Dell's SupportAssist installed on my Win10 laptop. That is, there were 4 different versions of SA installed. Why don't they automatically uninstall the previous version when they install the next?
So I uninstalled two of the older versions from Programs and Features and the second of those uninstalled 2 of the entries in Programs and Features. Left with only one copy installed (the most recent version number of the original 4), SupportAssist then started and performed as expected.
Wish I would have seen this thread before buying a Dell! Same problems. No solution. My computer is barely running and it’s less than 6 months old:(
I followed your instruction but it's still not able to work on my machine Dell Inspiron 7577 except "Get Drivers & Downloads". It's stuck in Blue Death Screen continuously, I need to fix this issue by SupportAssist.