SA, Inspiron 7577, won't work

Jess,

I followed your instruction but it's still not able to work on my machine Dell Inspiron 7577 except "Get Drivers & Downloads". It's stuck in Blue Death Screen continuously, I need to fix this issue by SupportAssist.

Thanks,

Quang

I have a similar problem. I will not run after an update.

Support Assistance does not run properly it stops and the error message says  "an unexpected error has occurred". The last sucessful run was on January 2nd.

Same with my laptop, Support Assistant quit sometime after January 2nd and all I get is an error message stating it ran into an unexpected error. I get a message every day to optimize the PC but when it runs I get the error message.

Yeah, I as well have tried every "fix" listed in this thread with no success. If Dell cant create a simple fix to this at this point they are failing.

I just received a new G7 laptop from dell and support assist doesn't work from the factory. 

The clean install instructions are simply insane - why the f doesn't dell build all that into an installer?

Thank you for your message. How long have you been getting this error message?

Did this error start after any recent software or Windows update?

Use any uninstaller application & uninstall Support Assist & Support Assist remediation services,

What is the BIOS version installed?

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.     

How to locate the service tag

I came upon this forum because my SA is doing the same exact thing, and seems to do that same exact thing almost every six-eight months.  I tried to run it this morning, no luck.  Trying uninstalling and reinstalling, and I keep getting an error message. I know my warranty has lapsed, but I purposely purchased a "1 year support assist out of warranty" that was supposed to help with problems like this.

Please, can someone tell me what the heck is going with this software? Thanks. 

P.S. Update

After probably 13 reinstalls, the 14th time it installed....

Hi,

Please remove SupportAssist and install it again.

The following steps can be used to uninstall the older build and do a complete clean-up of files from your laptop. From Step 3 onwards, if the mentioned folders are not present in your system, they can be assumed as already cleaned up.

• From Add/Remove Programs, uninstall “Dell SupportAssist”
• From Add/Remove Programs, uninstall “SupportAssistAgent”, if you have very old SupportAssist version.
• Open a Windows Explorer and traverse to below directories and delete the folders completely manually if any leftover files are present.
  1. C:\Program Files\Dell\SupportAssist
  2. C:\Program Files\Dell\SupportAssistAgent
  3. C:\Program Files\Dell\DellDataVault
  4. C:\Program Files (x86)\Dell\SupportAssistAgent

Note: Ignore (x86) in above path, if your system is running a 32-bit OS.

• From Start-> Run type %ProgramData% which will open a window with multiple folders. This is usually a hidden folder.
  1. Select “SupportAssistBusinessClient” folder and delete it.
  2. Select “SupportAssistAgent” folder and delete it, if you have very old SupportAssist version.
  3. Select “PCDr” folder and delete it.
• From Start-> Run type %appdata% which will open a window with multiple folders. This is also a hidden folder usually.
  1. Select “PCDr” folder and delete it.
• From Services console, ensure following services are NOT present.
  1. Dell SupportAssist
  2. Dell SupportAssist Agent
  3. Dell Data Vault
  4. Dell Data Vault Wizard
• From Registry, ensure following keys are NOT present.
  1. HKEY_LOCAL_MACHINE\SOFTWARE\DELL\SupportAssistBusinessClient
  2. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Dell\SupportAssist
  3. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Dell\SupportAssistAgent

Note:- Incase if your Laptop is running a 32-bit OS, ignore the “Wow6432Node” in the above path.

• Reboot your laptop once after clean up, before installing a new SupportAssist build.

regards Martin