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Karolis_st
1 Copper

SA database error

Hello,

SA stopped working. 
/opt/dell/supportassist/logs/application.log show this error below.

Can anyone please help to fix this issue?

01 Apr 2019 15:18:24,433 [main] INFO  com.dell.supportassist.core.SupportAssistMainForLinuxInstaller- 16 - init method called in SupportAssistMainForLinuxInstaller
01 Apr 2019 15:18:24,701 [main] INFO  com.dell.supportassist.core.SupportAssistMainForLinuxInstaller- 22 - Start method called in SupportAssistMainForLinuxInstaller
01 Apr 2019 15:18:25,797 [main] INFO  com.dell.supportassist.core.process.management.CollectionProcessManager- 167 - Number of collections per process: 100
01 Apr 2019 15:18:25,798 [main] INFO  com.dell.supportassist.core.process.management.CollectionProcessManager- 167 - Number of Collections per process is - 100
01 Apr 2019 15:18:27,310 [main] INFO  /SupportAssist- 2052 - Initializing Spring root WebApplicationContext
01 Apr 2019 15:18:36,928 [main] WARN  org.springframework.beans.factory.parsing.FailFastProblemReporter- 79 - Configuration problem: Overriding globally registered AuthenticationManagerOffending resource: URL [jar:file:/opt/dell/supportassist/lib/SupportAssistCore-2.3.10.13-lx.jar!/spring-security.xml]
01 Apr 2019 15:18:37,959 [main] INFO  com.dell.supportassist.core.config.PropertySourcesConfig- 63 - Loading PROD Profile.!
01 Apr 2019 15:18:37,960 [main] INFO  com.dell.supportassist.core.config.PropertySourcesConfig- 68 - SupportAssist home env variable is configured as :/opt/dell/supportassist
01 Apr 2019 15:18:39,116 [main] INFO  com.dell.supportassist.common.helper.ExportHelper- 54 - reports directory found in SupportAssist installation directory:/opt/dell/supportassist/reports
01 Apr 2019 15:18:40,198 [main] ERROR com.dell.supportassist.core.appdb.config.ApplicationDataBaseConfig- 115 -  error in initializing db DB creation failedCannot connect to the remote server/database 'remote:localhost:2424/saeappdb'
01 Apr 2019 15:18:40,277 [main] WARN  org.springframework.web.context.support.AnnotationConfigWebApplicationContext- 549 - Exception encountered during context initialization - cancelling refresh attempt: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'supportMatrixDatabaseConfig': Invocation of init method failed; nested exception is java.lang.IllegalArgumentException: Resource must not be null
01 Apr 2019 15:18:40,280 [main] ERROR org.springframework.web.context.ContextLoader- 351 - Context initialization failed
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'supportMatrixDatabaseConfig': Invocation of init method failed; nested exception is java.lang.IllegalArgumentException: Resource must not be null
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2 Replies
Community Manager
Community Manager

Re: SA database error

Hi,

could you please specify the problem a bit more.

What exactly happened and which version do you use right now.

When did the error occur for the first time? What happened before, any updates or something?

What system do you use for the installation?

Thanks
Stefan

DellEMCStefan Richter
Community Manager
Brand certified, SMaC Professional
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Community Manager
Community Manager

Re: SA database error

Hi again,

any updates? Otherwise, I'll close the topic.

Cheers
Stefan

DellEMCStefan Richter
Community Manager
Brand certified, SMaC Professional
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