very good day, relax .have the same luxury problem - fresh download of the support didn't bring anything, the following update doesn't work, or you let it go .but that only works by uninstalling and reinstalling but not updating afterwards.... ....from minutes to hours. I'll contact customer support tomorrow. They'll even call me back... good luck to you!
Thanks for that. I actually have this problem on both a desktop and laptop both running Windows 10. I managed to uninstall Supportassist on the laptop and reinstalled what it said was the latest version however this is 3.0.90 as opposed to 3.1.0 and the hardware scan fails. I can't uninstall on the desktop because Control Panel or settings doesn't show it installed. Interesting to hear what support have to say.
ok howdy .i use for finding programs, uninstalling : glary utilities... https://www.glarysoft.com/ --- foolproof ---- install and click on the garbage can icon on the surface ....there you will surely find the support assist ....the customer support said that is a problem what many have, we should wait for the next dell update , then the problem should be solved - cause is unclear .... hahaha brilliant or what?best regards hucki
ok howdy .alternative method: support assist uninstall at win 10 :click in the lower right corner of the monitor , all settings, apps , apps and features , scrolldown ( til sticky n.) to support assist click , click on advanced options , click and there you will find UNinstall , repair and reset as well- it seems not possible just using the old version ,is it? ... .. best regards hucki
ok howdy .alternative method: support assist uninstall at win 10 :click in the lower right corner of the monitor , all settings, apps , apps and features , scrolldown ( til sticky n.) to support assist click , click on advanced options , click and there you will find UNinstall ... promised ... best regards hucki
Thanks. I had actually gone a different way to the same thing. I have settings in my taskbar. Click on that and select APPs and then proceed as you say. I have found supportassist this way where I didn't previously but perhaps I was looking for Dell Supportassist instead of supportassist.
i uninstalled both dell supp assist and suppotassist and used the link above for installing, 20 blue powershell windows popped up , installation successful but updating process , a few minutes AGAIN HAHAHA
I glad that you have managed to sort your PC out. Sadly it doesn't work for me either using the German or the English site. I still get the 5+ hours of doing nothing.
thomas700 1 nickel 07-05-2018 07:19 PM Subject: Supportassist does not start Had these days on my desktop Vostro 3650 the same problem. Here only the complete deinstallation helped, delete the folder remains and also the registry and then Dell downloaded a new version. Since then it runs again..
hey i found this : Anton22 1 Copper 06-25-2018 08:09 PM Betreff: Supportassist startet nicht Ist die Lösung bei euch angekommen? Im Ordner C:\Program Files\Dell\SupportAssistAgent\bin\Resources (auf deutsch C:\Programme\Dell\SupportAssistAgent\bin\Resources) das Bild New-Dell-Logo-White-Small.png in New-Dell-Logo-White.png umbennnen. Also einfach das -Small weglöschen. Die Lösung ist von https://www.dell.com/community/SupportAssist/XPS-8910-SupportAssist-new-version-bug/m-p/6095400/high... Translation Subject: Supportassist does not start Has the solution arrived with you? In the folder C:\Program Files\Dell\SupportAssistAgent\bin\Resources (in English C:\Programs\Dell\SupportAssistAgent\bin\Resources) the picture New Dell Logo White Small.png in New Dell Logo-White.png rename it. So just erase the small. The solution is from https://www.dell.com/community/SupportAssist/XPS-8910-SupportAssist-new-version-bug/m-p/6095400/high... Translated with www.DeepL.com/Translator
traubenhain
19 Posts
0
April 9th, 2019 15:00
very good day, relax .have the same luxury problem - fresh download of the support didn't bring anything, the following update doesn't work, or you let it go .but that only works by uninstalling and reinstalling but not updating afterwards....
....from minutes to hours. I'll contact customer support tomorrow. They'll even call me back... good luck to you!
JeremyJM
4 Posts
0
April 10th, 2019 02:00
traubenhain
19 Posts
0
April 10th, 2019 05:00
ok howdy .i use for finding programs, uninstalling : glary utilities... https://www.glarysoft.com/ --- foolproof ---- install and click on the garbage can icon on the surface ....there you will surely find the support assist ....the customer support said that is a problem what many have, we should wait for the next dell update , then the problem should be solved - cause is unclear .... hahaha brilliant or what?best regards hucki
Translated with www.DeepL.com/Translator
traubenhain
19 Posts
0
April 10th, 2019 06:00
ok howdy .alternative method: support assist uninstall at win 10 :click in the lower right corner of the monitor , all settings, apps , apps and features , scrolldown ( til sticky n.) to support assist click , click on advanced options , click and there you will find UNinstall , repair and reset as well- it seems not possible just using the old version ,is it? ... .. best regards hucki
traubenhain
19 Posts
1
April 10th, 2019 06:00
traubenhain
19 Posts
0
April 10th, 2019 08:00
JeremyJM
4 Posts
0
April 10th, 2019 08:00
traubenhain
19 Posts
0
April 10th, 2019 08:00
i uninstalled both dell supp assist and suppotassist and used the link above for installing, 20 blue powershell windows popped up , installation successful but updating process , a few minutes AGAIN HAHAHA
traubenhain
19 Posts
0
April 10th, 2019 08:00
https://www.microsoft.com/de-de/p/dell-supportassist-for-pcs/9n4cgr6r7pt1?activetab=pivot:overviewtab ----- try this download link ,includes micros store.... but uninstal dell supp assis and support assist in apps and features ,
JeremyJM
4 Posts
0
April 11th, 2019 07:00
traubenhain
19 Posts
0
April 11th, 2019 10:00
thomas700
1 nickel
07-05-2018 07:19 PM
Subject: Supportassist does not start
Had these days on my desktop Vostro 3650 the same problem. Here only the complete deinstallation helped, delete the folder remains and also the registry and then Dell downloaded a new version. Since then it runs again..
i try this by using geek uninstaller
traubenhain
19 Posts
0
April 11th, 2019 10:00
traubenhain
19 Posts
0
April 11th, 2019 10:00
https://geekuninstaller.com/ ------ or german ------- https://www.chip.de/downloads/GeekUninstaller_55855124.html
traubenhain
19 Posts
0
April 11th, 2019 10:00
BINGO ! uninstalled the support assist with geek uninstaller----- https://www.chip.de/downloads/GeekUninstaller_55855124.html -------- be sure to delete all registry entries and reinstall suppassist again
traubenhain
19 Posts
0
April 11th, 2019 10:00
oh no misunderstanding, with everything I tried I did not make it either! dell support meant :general ERROR , wait until the next update ....