Unsolved
1 Message
0
2036
SA, refuses to start
Supportassist does not start when I click on the app icon. I've tried deleting previous installations and reinstalling but no joy. Any suggestions please?
Unsolved
1 Message
0
2036
Supportassist does not start when I click on the app icon. I've tried deleting previous installations and reinstalling but no joy. Any suggestions please?
Top
Martin B
38 Posts
0
March 25th, 2019 04:00
I have the same problem. However, there is a Command Prompt workaround in another thread from DELL-Joe B (Moderator) which worked for me:
Open a Command Prompt (Admin), and type:
1) cd\
2) cd C:\Program Files\Dell\SupportAssistAgent\bin
3) SupportAssistUI.exe Launch
Hopefully this bug will be removed from version 3.2!
Martin B
38 Posts
0
April 4th, 2019 13:00
Hi cj46,
SupportAssist updated automatically to version 3.2.0.90 on my PC today, and I am glad to say that it now opens and runs normally from the Start Menu shortcut....