SA, sets Netlogon service to manual

When will this issue be resolved?

I have diligently avoided running Support Assist Optimize because it changes my settings from where I have deliberately put them. However, I find that some of those settings seem to periodically change on their own. Does Support Assist Optimize run on its own when you have turned off automated scans and, if so, how can I disable that?

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@AdsfromOz wrote:

" the workaround we've employed is to add this to the computer object of our default domain policy. " 

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@AdsfromOz thank you for this fix!  Could you please list the registry key you add?  It's cut off in your picture.

First off this issue is absolutely insane and I cannot believe this has not already been resolved.  We use PDQ and this issue has plagued our workstations randomly for months and caused our helpdesk no end of trouble.

We will be removing SupportAssist from all our endpoints and only using Dell Command Update for the foreseable future for Dell drivers.

To fix all the netlogon services that have already been set to manual we deployed a GPO using group policy preferences to set the netlogon service to automatic and start the service if it not started.  This works quite well as it will immediately start the service the next time the workstation fetches group policy.

Here's a screencap for those less familiar with setting up group policy preferences:

@GPM-IT  This was fixed  (in November 2018) with SupportAssist Client for PCs and Tablets version 3.0.2 onwards.  Please ensure you have the latest and current SupportAssist Client version 3.1.0 

Thanks,

Dell - Kumar

Social Media and Community Professional
#iwork4Dell

This has not been fixed, currently on ver 3.1

This is very frustrating and unacceptable.

I don't know whether 3.1 fixes this issue or not since I refuse to allow the SupportAssist program to run automatically. 

I would do so if I could restrict it to simply checking for driver updates and scanning the hardware.  I do not want it to clean, tune, optimize or do anything else that could cause problems with my laptop.

I have the automatic running of Support Assist turned off as well, but it seems that it still runs anyway and causes this problem.