DELL OMSA 9.3 Login Failed....connection error

OK> I carefully followed the instructions. The only service that get installed is DSM SA Connection Service. I also do not see the mr2kserv service. What would that listing be:

How do I determine what is causing the other two services to not install?

Is there a way to install manually?

Eric,

The snap that you shared with only "Connection Service" - is this on any Windows VM or on an actual Windows Server?

If on the Server, in Add Remove programs - attempt to repair and reinstall all the components of OMSA. Then you should be getting all 3 mandatory services running.

Thanks

Vivek

#iwork4dell.

This is on a Windows Server 2016 Essentials running as a virtual machine on a VMWare ESXi 6.0 environment.

When I go to Add/Remove and try to repair "Systems Management Software" I get errors:

After that I get a few more errors that are related to the same issue. The files already exist for the web server. I click "OK" to each of these and then the repair fails:

If I follow the guide on page 71 I get the same result. I do not get the services installed and I get a connection error.

So far I have tried:

• Uninstalling and reinstalling multiple times.
• Doing the instructions on page 71 of the PDF above multiple times.
• Repair from add/remove.

NONE of these get all the services installed. The closes we have come is "DSM SA Connection Service" only. This is why I asked if there is a installation log so we could troubleshoot why the services are not installing or if we can manually install the needed services.

I jumped in on the thread on 11-26-2019 03:36 PM because I was having the same issue. I REALLY need to get this resolved.

Vivek, is there anything else I can try???

Wow...I just got off the phone with Dell. Since the warranty has expired (server was purchased used) they cannot reopen or extend the warranty. The only paid option is $1,000 for 2 hours telephone support from Dell with no guarantee of resolution.

Wow...

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@karthikv912 wrote:
Hello, If you are not able to login to OMSA there could be one of the reasons listed below 1. OMSA services are not running 2.Connection problem To check if the OMSA services are running fine Linux: .Run # "srvadmin-services.sh status" Check if all the services are running fine (service status shows active ) Windows: Go to Services.msc check for DSM SA Connection Service ,DSM SA Data Manager, DSM SA Event Manager services are in running state. ESXI: /etc/init.d/sfcbd-watchdog status Please confirm if all the services are running ,if not running please start the services and try again to login . For more information please get back with OS Used, OMSA version, Server Used Thanks, Karthik #IWork4Dell

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Karthik - 

This is getting really frustrating. I have done all that at the direction of Vivak (A Dell employee on this forum). I really appreciate you coming to help but please read the entire post.

My OS is Windows Server 2016 Essentials
OSMA 9.3
ESXi 6.0

I have tried all kinds of uninstalls, repairs, full installs and then uninstall, uninstall and install older version. 

EVERYTHING I try ends up with only one service installed.

To be totally clear...

I cannot start a service that is missing. Every install I try ends up with only one service installed not three or four that should be there according to the OMSA 9.3 docs. Two of the services do not install no matter what I do. I CANNOT START THEM, THEY ARE NOT THERE.

How can we figure out WHY the missing services aren't there and get it to install properly????????????

Hello Eric,

There can be many factors for only OMSA connection service getting installed.

2 of the many factors affecting the omsa installation 

1.If you are trying to install OMSA on a VM only connection service gets installed

2.If you perform a custom installation and do not select all omsa components to install

Screenshot-1

This is how a complete omsa installation looks like with all the features selected.

Screenshot-2

If only connection service is being installed

Please let know what type of screen appears for you during the installation.

Thanks,

Karthik

OK. Solved thanks to Vivak.

I am running a physical server with ESXi 6.5. The Windows server is a virtual machine running on the physical server. What I did:

Install OMSA version 9.1 in ESXi by SSH'ing into the ESXi and installing.

Install matching version on the Windows virtual machine

Now I can connect.

Hello - Glad to hear your issue is resolved. 

From what I understand, you have installed OMSA on Windows Server 2016 VM that is sitting on an ESXi OS hosted from a Dell EMC PowerEdge. Please be informed - OMSA needs to be always installed on the physical (Actual Server) - in your case, it should be installed on ESXi OS.   Let me know if there is still a disconnect

Happy to help!

~ Vivek

#iwork4dell

Push the kudos button if you like the connect here