Unsolved
This post is more than 5 years old
2 Posts
0
3190
Dell AssetService appears to be down
Hi,
The Dell AssetService has been returning a 503 for several days now. Can someone look into it? Thanks!
Unsolved
This post is more than 5 years old
2 Posts
0
3190
Hi,
The Dell AssetService has been returning a 503 for several days now. Can someone look into it? Thanks!
Top
efese
2 Posts
0
May 10th, 2016 07:00
Hello,
I also use this service in many of my scripts, please let me know when it is working again or what a new URL for this service.
Thank you...
Julio Sotero
1 Message
0
May 11th, 2016 06:00
Hi, I also use this services. Somebody know something?
The web service not working for me too.
Thanks
PaulCoop
3 Posts
0
May 13th, 2016 02:00
Hi
I also use this, please can someone confirm if the service has been permanently shutdown or not.
Cheers
PaulCoop
3 Posts
1
May 16th, 2016 04:00
Looks like the DNS settings for xserv.dell.com could be messed up?
http://mxtoolbox.com/SuperTool.aspx?action=dns%3axserv.dell.com&run=toolpage
SimonePS
4 Posts
0
June 9th, 2016 02:00
We have the same issue in our environment:
during the last few days, only 1 request out of 50 was working and only for a subset of service tags.
Error message is 503 Service Unavailable
Request: POST http://143.166.224.244/services/assetservice.asmx
Status: 503 Service Unavailable
PaulCoop
3 Posts
0
June 17th, 2016 10:00
Not even getting a 503 error anymore, just "This site can't be reached".
I'll understand if Dell want to close this service, but they could have the decency to leave a message on the xserv.dell.com page with an explanation.
DELL-Martijn G
291 Posts
0
June 20th, 2016 01:00
xserv.dell.com is brought down by Dell, as a replacement please look at http://en.community.dell.com/dell-groups/supportapisgroup/
Single Interface Support Dell’s customer support APIs (application programming interfaces) are designed to connect customers to Dell technical support systems through the customer's existing Help Desk. As IT environments become increasingly complex and diverse, Dell APIs keep technicians in the support system for which they are familiar, minimizing the need for additional training and increasing productivity by consolidating support communications and activities.
API Benefits:
The current portfolio consists of three APIs – (1)Dispatch Request, (2)Warranty Status and (3)Support Case Management. Dispatch API allows customers to dispatch replacement parts while Warranty Status allows customers to check the status of their service tag warranties and Support Case Management allows a customer to create, view, manage and update a support case when issues arise. All of these can be conveniently done through your own Help Desk interface.
stefanie2018
1 Message
0
July 10th, 2018 01:00
hi, may i know what is the replacement link now ?