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May 18th, 2009 06:00

Dell Console Management Scan issues with Lexmark T642

I have noticed after scanning using the new Dell Console Management Console by Symantec that when I scan an IP range using the network discovery via Ping or ARP crashed every single Lexmark T642 printer I have in that range. I have tested this issue and can reproduce the issue when needed. I noticed this problem since after a scan I had help desk calls that I was getting 20 network printers dying around the entire site. After looking into this and testing I was able to confirm that it is the Network Discovery within the Dell Console Management. Once scanned using the ping or ARP method the printer will automatically go offline and stop responding to pings and requests. It then posts the error message on the display. 900.00 service RIP software. I have confimed this issue and I am checking to see if anyone else has had any problems with any of thie devices once being scanned by the new Dell Console Management?
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