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Dell Openmanage IT Assistant - Problem W2KSP3
After upgrading a workstation we use to monitor our servers, Dell Open Manage IT Assistant (including up to v6.3) attempts to start but will not with the following error:
The procedure entry point SnmpUtilOctetsFree could not be located in the dynamic link library snmpapi.dll.
Any ideas (besides reverting SP's) to fix the problem. This system had been kept up to date with all security fixes prior to upgrading to SP3 with no issues.
Thanks
Michel.Reed@tenethealth.com
The procedure entry point SnmpUtilOctetsFree could not be located in the dynamic link library snmpapi.dll.
Any ideas (besides reverting SP's) to fix the problem. This system had been kept up to date with all security fixes prior to upgrading to SP3 with no issues.
Thanks
Michel.Reed@tenethealth.com
Mike_Harris
3 Posts
0
August 2nd, 2002 15:00
If I launch IT Assistant, it fails with this message when trying to connect to the OpenManage server: "Unable to connect to OpenManage server 'my-computer-name' on port 2607. The connection parameters may be invalid or the server may be down. Try restarting the application or contact a system administrator if the problem persists."
When I checked Windows 2000 services, these 2 services are not running though set to Automatic startup:
IT Assistant Connection Service
IT Assistant Network Monitoring Service
If I try to start either service, I get the error message reported before. The error message title bar reads "dcnetmon.exe - Entry Point Not Found", and the error message text reads "The procedure entry point SnmpUtilOctetsFree could not be located in the dynamic link library snmpapi.dll."
Message Edited on 08/02/02 12:14PM by Mike_Harris
cjtompsett
104 Posts
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August 3rd, 2002 02:00
-cjtompsett
Mike_Harris
3 Posts
0
August 6th, 2002 16:00
It's not a good idea to manually roll-back a single file installed by a Service Pack. That DLL is related to other files that were also updated by SP3, such as SNMP.EXE, SNMPSNAP.DLL, and SNMPTRAP.EXE (which are also dated 7/22/2002). You can make a system unstable by installing unmatched versions of related files.
henryej
5 Posts
0
August 7th, 2002 12:00
Mike_Harris wrote:
- That's not what I'm seeing. My backed-up
- SNMPAPI.DLL is v5.0.2134.1 and dated 12/7/1999, so
- it's the original version that shipped with Windows
- 2000. SP3 replaced it with v5.0.2195.4874 dated
- 7/22/2002.
-
- It's not a good idea to manually roll-back a single
- file installed by a Service Pack. That DLL is
- related to other files that were also updated by
- SP3, such as SNMP.EXE, SNMPSNAP.DLL, and
- SNMPTRAP.EXE (which are also dated 7/22/2002). You
- can make a system unstable by installing unmatched
- versions of related files.
-
-
henryej
5 Posts
0
August 7th, 2002 13:00
MichelReed
5 Posts
0
August 7th, 2002 17:00
Thanks
gfliss
1 Message
0
August 7th, 2002 17:00
The file I found to be v4.0 was in the c:\program files\dell\openmanage\it assistant\bin directory. I replaced that file with a 5.0 from c:\winnt\system32 and everything started. Since I'm replacing the Dell snmpapi.dll, I'm thinking the server would maintain stability but blow up the Dell stuff, which is where the problem is at already. I'll post if I encounter any issues from this fix.
-Greg
Mike_Harris
3 Posts
0
August 12th, 2002 16:00
At first the IT Assistant interface gave an error. So I uninstalled all the OpenManage software from my computer (IT Assistant, Array Manager), re-booted, then did a clean install of those components using the v6.3 download from Dell's web site. When done, I deleted SNMPAPI.DLL from C:\Program Files\Dell\OpenManage\IT Assistant\bin, and re-booted. Now the boot-up error is gone, and IT Assistant works.
Message Edited on 08/12/02 12:37PM by Mike_Harris
Tim Baker
1 Message
0
October 23rd, 2002 01:00
Rob Qualls
2 Posts
0
July 17th, 2003 20:00
I found this article when I had the same errors after installing IT assistant for the first time on a Server 2000 SP3 machine. After copying the SNMPAPI.DLL from WINNT/system32 to the IT assistant BIN folder it worked for me as well. Just wanted to let everyone know.
Thanks
Rob Q
Bill Lally
23 Posts
0
November 20th, 2003 06:00
Just updated my PowerEdge 2400 server's Operating System to Windows 2000 SP4.
Same issue occurred with IT Assistant. Fix mentioned in earlier posts still works.
DELL-SeanC
99 Posts
0
November 20th, 2003 14:00
To resolve this problem upgrade IT assistant to version 6.4.4 rather than backreving the .dll
Message Edited by DELL-SeanC on 11-20-2003 04:56 PM