dulibarri
1 Nickel

Dell PowerEdge900 E1810 Fault

I have a Dell PowerEdge900 that was displaying a E1810 fault HDD 2 failure.  We swapped out out the HDD after three hours of waiting for the HDD to rebuild the PERC would lock up and the fault would again display E1810 fault again.  I replace the the drive again just to ensure the first HDD was not faulty with no change.   We troubleshot and thought it was the PERC and replaced it and again we received the same fault and the PERC would lock up.  

We did identify that the firmware on the new HDDs are different.  OLD firmware MS0A, NEW firmware GS09.  Could this be causing the problem or is there other hardware causing problems.  Any assistance would be appreciated.

0 Kudos
3 Replies
Moderator
Moderator

Re: Dell PowerEdge900 E1810 Fault

Hello dulibarri

I would have to review a controller log to find out what is going on. Based on the information you have provided I would suggest trying the HDD in a different slot, and also try different cables. If you post a controller log somewhere and link to it I will review it.

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

0 Kudos
dulibarri
1 Nickel

Re: Dell PowerEdge900 E1810 Fault

We're trying to save the data.  Currently we can not boot the system.  We are getting a message the boot drive is not available on the PERC.

0 Kudos
Moderator
Moderator

Re: Dell PowerEdge900 E1810 Fault

We're trying to save the data.  Currently we can not boot the system.  We are getting a message the boot drive is not available on the PERC.

What RAID level?
What PERC?
What model is the server, R900?
How many drives are in the array?

To pull a controller log you will need to boot to a live CD/DVD like OMSA live. You can then pull the controller log and save it to a USB to transfer it off the server.

http://linux.dell.com/files/openmanage-contributions/omsa-71-live/OMSA71-CentOS6-x86_64-LiveDVD.iso

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

0 Kudos