E6320 fingerprint reader and pre-boot athentication

I have a new E6320 and when I set up my fingerprint reader it asks me to sign in pre-boot and during the Windows load. I can sign in to both with my fingerprint, and I can sign in to Windows with either my fingerprint or my Windows password, but when I try to make any changes in the Dell Access application it asks for my pre-boot password. I never set one that I know of it and it won't take my Windows password. Is there a default password or someway to change the pre-boot password?

Responses(4)

DELL-Warren B

1.1K Posts

0

September 22nd, 2011 08:00

From the Dell ControlPoint document below, it looks like your fingerprint can be the pre-boot password. Will the Dell Access application take a fingerprint swipe for the password?

http://support.dell.com/support/edocs/software/dcp/security.pdf

cartermc

3 Posts

0

September 26th, 2011 14:00

The Dell access application will only ask for a password to reset the pre-boot password, it won't let me use my fingerprint. Even to change the windows password I can use my fingerprint and then it asks me for the pre-boot password, again it doesn't have a fingerprint option.
Thanks

DELL-Warren B

1.1K Posts

0

September 27th, 2011 09:00

You should open a formal support ticket to get this addressed. Contact information for Technical Support is available at the link below.

http://support.dell.com/support/topics/global.aspx/support/dellcare/contact_technical_support?c=us&cs=RC956904&l=en&s=hied&~ck=anavml

grwg

1 Message

0

May 2nd, 2012 13:00

Hi. Similar problem here. Could you solve the problem? If yes how?

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E6320 fingerprint reader and pre-boot athentication