How to recover the Idrac 7 Enterprise license

We would need to perform our verification before issuing a license. In order to do that, we'd need you to provide the company name on record as the asset holder.

I could provide that information, if you sent me a private message, 

My team and I have misplaced our license, and we need it, is it possible to provide you with the service tag and serial and you send it to me please? it would help out a ton

MorganWillis,

I can certainly look into it for you. The only stipulations are that I would first need you to provide your contact details and company # when you send the svc tag, to include an email.

Also, for your security, please Private Message me the tag and details. 

Thank you.

Vic0791,

Would you private message me the svc tag for the server, as well as your customer #, company name, and contact details? Then I can confirm if it is available for us to resend. 

Also, the license should be displayed under your Dell Digital Locker as well, so you can also check there as well. 

Let me know.

Hi , I got problem with unresponsible dell R420 , after removing network adapter from idrac, it started working again but enterprise licence is lost. Is it possible to recover it. I can provide ST, express ST and one number from qrcode also.

I have a similar problem.

I flashed the current firmware on a R320 and lost the enterprise license, because I forgot to backup it.

Can someone help me get it again?

Thank you.

Kind regards,

Jochen

Hi Jochen,

you could check your ServiceTAG order if there is the iDRAC license listed we(the support) could provide you the key if you sent us in a non-public channel your ServiceTAG.

If you received it another way you have to contact the department(Sales) or company that sold you the license.

Regards Martin

Hello! I have a similar problem. I had a problem with IDRAC 7 on poweredge r720xd. Yesterday the system stopped seeing IDRAC and Lifecycle controller. I installed new firmware using sd card as shown in this article: https://www.dell.com/support/kbdoc/en-us/000120131/poweredge-idrac-recovery-procedure-with-firmimg-d7. Now IDRAC is working, but now license is express, although it was Enterprise.

I signed up for DDL, but when we bought the server we didn't have any registration codes.
Could you please help me?

DaniilB,

If you have access to the code you would use this walkthrough to assist in loading it. If you don't have the key it should be in your Digital Locker, if purchased from us. If not then you can Private Message me the svc tag of the server, as well as the company name, and I can see if the license is available to send. If you don't have the previous company name then you will need to do a change of ownership before we can send it. You can find instructions on the change of ownership here, which includes steps if you got it from a 3rd party.

Let me know if this helps.

Hey, I seem to be in the same sort of situation. I foolishly forgot to backup the license before updating and am now stuck without the enterprise activation. I don't mean to necro the post, just hoping I can get the issue resolved. Thank you!

Hi Dylan,

Please help me to provide iDrac7 license which i lost it when upgrade the firmware. im unable to PM u

Hi, if you can't reach your license via Dell Digital Locker please send me a Private Message with Service Tag, as well as your customer number, company name, and contact details? In this way, I'll check and verify your informations.

I have a DELL R720 that was originally purchased with an Enterprise IDRAC7 license. It has the hardware module and looking up the service tag reveals that it did have the software license as well. As the server is second-hand, I do not have access to the digital locker used to purchase the server.

Yet, as these licenses are NEVER supposed to expire once purchased, can I on those grounds request that the license be re-issued to me?

As the license is bound to the service tag of the machine, I cannot see how that could be abused, so please, throw me a bone

Thanks,

   Thor, TTK