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No storage controllers detected.
HI,
Upgraded dell open manage server administrator, Now currently while clicking storage it shows "No storage controllers detected".
This server in live with windows 2003 operating system.Kindly help to get hard drive access.
Version 8.3.0
Sahil Juneja
38 Posts
0
December 8th, 2016 05:00
Hi, Thanks for your post.
Can you share the dcomsm log file, for us to assess what went wrong ?
Steps to generate the log:
1) Stop the "DSM SA Data Manager" Service
2) Go to C:\Program Files\Dell\SysMgt\sm and open stsvc.ini file.
3) Change "Debug=Off" to "Debug=On"
4) change all the debug levels from "DebugLevels=0,0,0,0,0,0,0,0,0,0,0" to "DebugLevels=3,3,3,3,3,3,3,3,3,3,3"
5) Start "DSM SA Data Manager" Service
6) dcomsm.log file will be generated at C:\Windows location.
Regards,
Sahil
balmar
6 Posts
0
December 8th, 2016 20:00
HI,
Attached dcomsm log.
balmar
6 Posts
0
December 8th, 2016 20:00
Hi,
Ignore earlier mail, Log enclosed in this.
1 Attachment
dcomsm.log
balmar
6 Posts
0
December 12th, 2016 00:00
Hi,
Please update
Sahil Juneja
38 Posts
0
December 12th, 2016 02:00
Hi, Thanks for sharing the logs.
We analyzed those and found that some binaries are not there due to (may be) an unsuccessful upgrade. Can you repair the installation and share the logs for us to analyze. You have to use the same MSI( which you used for upgrade ) to run the repair(OMSA v8.3 in your case).
The below command can be used:
msiexec.exe /fa /l*v
e.g.
msiexec.exe /fa SysMgmtx64.msi /l*v C:\OMSA.log
Thanks,
Sahil