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20 Posts
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6356
April 14th, 2011 09:00
Not able to install OpenManage 6.5 to remote machine via IT Assistant
Hi,
I am trying to use IT Assistant 8.9 to deploy updated OpenManage 6.5 Server Administration software to a variety of clients, however, it is failing with an error in the first 5 seconds: "File deploy command failed to execute with error message: The deploy operation failed. Unable to copy the file to the remote system." I started this task by creating a task to deploy ...SystemsManagement\SysMgmt.msi with a /i switch and unchecked "Upgrade Installer Engine on target node (if required)" and "Allow Reboot." I check off one server in the db, put in my domain\user creds, allow to "run now" and when I click finish, I get the error shortly after. I verified that no firewalls are on and that I can access the machine using Wbemtest.exe per an older Dell article.
I should point out that it looks like it is working for one client, but is failing for the other one. Is there anything I shuld be looking for that would block this?
Brian
[EDIT] I noticed that if I cancel the task and try to run it again, it gets that error. Maybe when cancelling, the files do not get purged out so it causes the error when trying to overwrite the destination files?
I am trying to use IT Assistant 8.9 to deploy updated OpenManage 6.5 Server Administration software to a variety of clients, however, it is failing with an error in the first 5 seconds: "File deploy command failed to execute with error message: The deploy operation failed. Unable to copy the file to the remote system." I started this task by creating a task to deploy ...SystemsManagement\SysMgmt.msi with a /i switch and unchecked "Upgrade Installer Engine on target node (if required)" and "Allow Reboot." I check off one server in the db, put in my domain\user creds, allow to "run now" and when I click finish, I get the error shortly after. I verified that no firewalls are on and that I can access the machine using Wbemtest.exe per an older Dell article.
I should point out that it looks like it is working for one client, but is failing for the other one. Is there anything I shuld be looking for that would block this?
Brian
[EDIT] I noticed that if I cancel the task and try to run it again, it gets that error. Maybe when cancelling, the files do not get purged out so it causes the error when trying to overwrite the destination files?
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briangw
20 Posts
0
April 21st, 2011 09:00
Even if your firewall is off on IT Assistant and it's a 2008/2008 R2 box, you must do this:
Action Plan:
From the Management Station: (ITA SERVER)
1. Open TCP port 135 on both inbound/outbound.
2. Add the application OMREMOTE.EXE (located in ITAssistant\bin) to the Firewall exception list.
If you have the Windows firewall configured, enable remote administration by running the following command in the command prompt: (even though mine was turned off, I ran it anyway)
Netsh firewall set service RemoteAdmin
Once I did all of this, it worked. It also fixed all of the firmware updates that failed to push out.
Peter Tsai
2 Intern
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272 Posts
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April 27th, 2011 12:00
I'm glad you posted the answer here in the forum so that anyone with the same IT Assistant error can find the solution online.