Unsolved
This post is more than 5 years old
3 Posts
0
20529
OMSA 7.4.0 on R620
I have a few Poweredge r620's and have installed OMSA 64bit 7.4.0 onto each, all baring 1 server are working fine I open Server Admin and can see all the info I expect to see.
On the faulty server all i see is the webpage and no details about the server. I have uninstalled OSMA reinstalled even updated to 7.4.0.2.
dell-deepti
20 Posts
0
January 6th, 2015 03:00
Hi,
Could you give us some more details about the issue? Which OS is running on this server ? Would it be possible to attach a screen shot of the OMSA page ?
Thanks
blueman123
3 Posts
0
January 7th, 2015 00:00
Server 2012 Datacenter
Server Firmware
Integrated Dell Remote Access Controller 1.57.57
BIOS 2.4.3
Dell Lifecycle Controller LC2 1.4.2 1.4.2.12
Dell 64 Bit uEFI Diagnostics 4247A0
Dell OS Driver Pack, Version 14.08.10, A00 14.08.10
DELL-Sabhina P
18 Posts
1
January 8th, 2015 00:00
Hi,
Looks like DSM SA Data Manager service is not started ,hence the OMSA tree is incomplete . You can start the service from services.msc . Also please check if idrac is working .
Thanks,
Sabhina
blueman123
3 Posts
1
January 8th, 2015 01:00
Cheers Sabhina for the reply
Indeed the service DSM SA Data Manager was stopped, I have tried to start the service and it errors "Windows could not start the service DSM SA Data Manager service on local computer"
Event log shows
The DSM SA Data Manager service terminated unexpectedly. It has done this 1 time(s).
and
Faulting application name: dsm_sa_datamgr64.exe, version: 7.3.0.350, time stamp: 0x51b23742
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac
Exception code: 0xc0000417
Fault offset: 0x0000000000070468
Faulting process id: 0x1d54
Faulting application start time: 0x01d02b25f0e83c0f
Faulting application path: D:\Program Files\Dell\SysMgt\dataeng\bin\dsm_sa_datamgr64.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCR100.dll
Report Id: 359c530d-9719-11e4-9435-90b11c42c850
Faulting package full name:
Faulting package-relative application ID:
DELL-Sabhina P
18 Posts
0
January 20th, 2015 04:00
Hi,
Apologize for the late reply . I think 7.4 .0.2 update was not properly done on the server . I would suggest to uninstall 7.4.0.2 .After uninstall please check there are no files present in C:\Program Files\Dell\SysMgt ,also check in registry HKEY_LOCAL_MACHINE->Dell Computer Corporation no entries are present . If anything is present please delete and reboot server .
Install 7.4.0 and apply 7.4.0.2. Please let me know if this helps you
Thanks,
Sabhina