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August 10th, 2015 03:00

OMSA: "No controllers found" after upgrade to kernel 3.19.0

Okay, so today I moved a few servers on the Ubuntu Server LTS Enablement Stack (https://wiki.ubuntu.com/Kernel/LTSEnablementStack). This upgraded the kernel version from 3.13.0 to 3.19.0. As soon as I rebooted into the new kernel I noticed, via Nagios monitor, that the omreport is now reporting "No controllers found" to the "omreport storage controllers" command. All dataeng services are running as normal and I'm using the correct software source and up to date packages.


Any help appreciated.

:~ $ omreport chassis firmware
Firmware Information

Version Information
iDRAC7                 : 1.40.40 (Build 17)
Lifecycle Controller 2 : 1.1.5.165

:~ $ omreport chassis bios
BIOS Information

Manufacturer : Dell Inc.
Version      : 1.5.2
Release Date : 03/11/2013

:~ $ omreport about

Product name : Dell OpenManage Server Administrator
Version      : 7.4.0-1
Copyright    : Copyright (C) Dell Inc. 1995-2013 All rights reserved.
Company      : Dell Inc.

:~ $ dpkg --list | grep srvadmin
ii  srvadmin-all                        7.4.0                                amd64        Meta package for installing all Server Administrator features
ii  srvadmin-base                       7.4.0                                amd64        Meta package for installing the Server Agent
ii  srvadmin-deng                       7.4.0-1                              amd64        Dell OpenManage Data Engine
ii  srvadmin-deng-snmp                  7.4.0-1                              amd64        Dell OpenManage Data Engine SNMP
ii  srvadmin-hapi                       7.4.0-1                              amd64        Dell OpenManage Hardware Abstraction Programming Interface
ii  srvadmin-idrac                      7.4.0-1                              amd64        Meta package for iDRAC
ii  srvadmin-idrac-ivmcli               7.4.0-1                              amd64        CLI utils from the management station to the iDRAC
ii  srvadmin-idrac-snmp                 7.4.0-1                              amd64        iDRAC SNMP components
ii  srvadmin-idrac-vmcli                7.4.0-1                              amd64        CLI utils from the management station to the iDRAC
ii  srvadmin-idrac7                     7.4.0-1                              amd64        Meta package for iDRAC
ii  srvadmin-idracadm                   7.4.0-1                              amd64        The command line user interface to the Remote Access Controller (RAC).
ii  srvadmin-idracadm7                  7.4.0-1                              amd64        The command line user interface to the Remote Access Controller (RAC).
ii  srvadmin-isvc                       7.4.0-1                              amd64        Dell OpenManage Instrumentation Services
ii  srvadmin-isvc-snmp                  7.4.0-1                              amd64        Dell OpenManage Instrumentation Services SNMP
ii  srvadmin-jre                        7.4.0-1                              amd64        Oracle Java Runtime Environment
ii  srvadmin-nvme                       7.4.0-1                              amd64        Libraries to manage NVMe devices
ii  srvadmin-omacore                    7.4.0-1                              amd64        Server Administrator CLI
ii  srvadmin-omacs                      7.4.0-2                              amd64        Dell OpenManage Server Administrator OMACS
ii  srvadmin-omcommon                   7.4.0-2                              amd64        Dell OpenManage Server Administrator Common Framework
ii  srvadmin-omilcore                   7.4.0-1                              all          Dell OpenManage Server Administrator Install Core
ii  srvadmin-ominst                     7.4.0-1                              amd64        OMINST
ii  srvadmin-oslog                      7.4.0-1                              all          Dell OpenManage Server Administrator OS Logging Control
ii  srvadmin-rac-components             7.4.0-1                              amd64        Remote Access Controller SNMP components for Server Administrator.
ii  srvadmin-rac4                       7.4.0-1                              amd64        Meta package that pulls in all required dependencies for RAC4 support for Server Administrator.
ii  srvadmin-rac4-populator             7.4.0-1                              amd64        Remote Access Controller data populator components for Server Administrator.
ii  srvadmin-rac5                       7.4.0-1                              amd64        Meta package for RAC5 support for Server Administrator.
ii  srvadmin-racadm4                    7.4.0-1                              amd64        The command line user interface to the Remote Access Controller (RAC).
ii  srvadmin-racadm5                    7.4.0-1                              amd64        The command line user interface to the Remote Access Controller (RAC).
ii  srvadmin-racdrsc                    7.4.0-1                              amd64        Remote Access CLI and Web Plugin to Server Administrator
ii  srvadmin-racsvc                     7.4.0-1                              amd64        Remote Access Controller (RAC) services supporting the central
ii  srvadmin-realssd                    7.4.0-1                              amd64        RealSSD package for storage management
ii  srvadmin-rnasoap                    7.4.0-1                              amd64        Fluid Cache Management
ii  srvadmin-server-cli                 7.4.0                                amd64        Meta package for installing the Server Administrator server cli component
ii  srvadmin-server-snmp                7.4.0                                amd64        Meta package for installing the Server Administrator snmp component
ii  srvadmin-smcommon                   7.4.0-1                              amd64        Storage Management common files for GUI and CLI
ii  srvadmin-smweb                      7.4.0-1                              amd64        Storage Management package for GUI component
ii  srvadmin-standardagent              7.4.0                                amd64        Meta package for installing the Standard Server Agent
ii  srvadmin-storage                    7.4.0-1                              amd64        Storage Management accessors package
ii  srvadmin-storage-cli                7.4.0-1                              amd64        Storage Management cli component
ii  srvadmin-storage-snmp               7.4.0-1                              amd64        Storage Management SNMP component
ii  srvadmin-storageservices            7.4.0                                amd64        Meta package for installing the Server Administrator Storage Services feature
ii  srvadmin-storageservices-cli        7.4.0                                amd64        Meta package for storageservices-cli
ii  srvadmin-storageservices-snmp       7.4.0                                amd64        Meta package for storageservices-snmp
ii  srvadmin-storelib                   7.4.0-1                              amd64        StoreLib package for storage management
ii  srvadmin-storelib-sysfs             7.4.0-1                              amd64        Metapackage for libsysfs2
rc  srvadmin-sysfsutils                 7.1.0-2                              amd64        Storage Management System Utilities Package / Libsysfs
ii  srvadmin-tomcat                     7.4.0-1                              amd64        Secure Port Server and Server Administrator GUI
ii  srvadmin-webserver                  7.4.0                                amd64        Meta package for installing the Server Administrator Web Server feature
ii  srvadmin-xmlsup                     7.4.0-1                              amd64        Dell OpenManage XML Support SDK
:~ $ uname -a
Linux web1.worldnettps.com 3.19.0-25-generic #26~14.04.1-Ubuntu SMP Fri Jul 24 21:16:20 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

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8.5K Posts

August 10th, 2015 10:00

Hi,

What model server is it? You may want to update OMSA from 7.4 to 8.1 and see if that resolves the issue. The latest kernel may have changed something that caused the older version to not work properly. http://linux.dell.com/repo/community/ubuntu/dists/wheezy/openmanage/810/

1 Message

December 9th, 2015 16:00

You will need to link to the files, I think the file path are not in the PATH variable.

I created a link to the files I user

ln -s /opt/dell/srvadmin/bin/omhelp /usr/local/sbin/omhelp

ln -s /opt/dell/srvadmin/bin/omconfig /usr/local/sbin/omconfig

ln -s /opt/dell/srvadmin/bin/omreport /usr/local/sbin/omreport

That should do it.

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