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26889
Unstable iDRAC7 behaviour on M100E / M820
Hi all,
I've been in contact with Dell over this (SR 886756030) but don't have a working solution so far, as I have further contact with Dell I tough I might drop it here as well, perhaps someone experienced the same or has some thoughts about troubleshooting.
* Hardware and Software Versions
First I'll throw out some details about the hardware and relevant (?) firmwares:
chassis: M1000E running firmware 4.11
slot1-3: M710 running BIOS 6.3.0, CPLD 1.0.3, iDRAC 3.40 (build 9)
slot4: M820 running BIOS 1.7.3, CPLD 1.0.0, iDRAC 1.20.20 (build 24)
* The problem (TLDR)
Accessing the iDRAC GUI of the M820 blade results in unrendered Submit/Cancel (Selection_048.png) buttons on the login page. If those do render and I login I get a "loading" screen (Selection_051.png) or a "-undefined-" menu structure.
* The problem (Detailed)
The problem is persistent on the system I try it from, I don't however get the same result on all systems:
File: Selection_048.png
This is how the web interface looks when connecting from:
- Windows Server 2008 R2 (Firefox 25.0.1, Chrome 31.0.1650.63m and IE 10.0.9200.16736) - server on which we tested initially
- Windows Server 2003 (IE 8 and FireFox 26.0) - Server in an external network connecting trough VPN
- Windows 7 (IE 11) - My laptop connecting trough VPN
File: Selection_050.png
This is how the same web interface looks from:
- Ubuntu 12.04 (Firefox 25.0.1 and Chrome 31.0.1650.57) - My Desktop using it's default gateway which we route 172.16.0.0/20 requests to our datacenter over a VPN connection
- Windows 7 Professional (Firefox 25.0.1/26.0) - My laptop again connecting trough VPN
Look at the difference in requests between Selection_048.png and Selection_050.png, on my Ubuntu box where I can access the interface two GET requests are followed after "masthead.css". These requests are not present on the Windows box and I suspect this is the cause of my our trouble...
* Attempted solutions
- Reseat the blade: no difference
- Try it in other slot: no difference
- Replaced the mobo: slight difference (systems that worked before don't work now and vice-versa)
Has anyone seen such erratic behaviour before or has a solution from their experience?
With kind regards,
Henk Kraal
Solli
11 Posts
0
December 13th, 2013 06:00
You could start by bringing the firmware to the latest version.
CMC is at 4.5
DRAC 6 is at 3.50
DRAC 7 is at 1.46.45
M710 BIOS is at 6.4.0
hkraal
41 Posts
0
December 13th, 2013 07:00
I was prepping for that, updates have been done in order:
M820 iDRAC7 from 1.20.20 -> 1.46.45
M100E CMC from 4.11 -> 4.45 (it's the version Dell linked me)
Problem still remained.
I switched FF to the Private browsing mode (aka XXX mode) and it worked without a hitch on all my "problem" systems! I think that makes the source of the issue pretty clear; some kind of cache seems to be in our way... I've no clue to what and why though.