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3 Posts

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August 12th, 2020 14:00

iDRAC 9 enterprise SMTP configuration

Hi,

I'm struggling with the SMTP configuration. I keep getting the RAC0225 error (unable to send test email).

 

My settings :

- A few alerts are ticked

- Two emails addresses are setup and activated

- SMTP server IP address

- Personalized sender address (I've tried with the default too)

- SMTP port 25

- No auth needed

In the common network settings :

- DNS registration is enabled (I've tried disabled too)

- DNS name is setup "iDRAC-SRVREPLICA"

- Automatic domain name configuration can't be changed

- Domain is setup. The same as our WIndows domain. (I've tried our email domain too)

- Registration time interval 0 seconds

- Connexion vue enabled

- Both LLDP options disabled

- The iDRAC has an IP, a gateway, a netmask and two DNS servers from the domain

 

Tests I've done :

- ping the smtp server from the racadm

- ping both DNS servers from the racadm

- send to another email address (gmail)

- Reset the iDRAC

- "testemail" from racadm, same result

 

SMTP server side :

I see a "EHLO" immediately followed by a "QUIT" (Windows server 2019).

 

Configuration :

- DELL PowerEdge R540

- ESXi 6.7 U3

- iDRAC version 4.22.00.00 (july 20)

 

What's strange is that there is an iDRAC 8 server with basically the same configuration and it's working just fine.

Any idea ?

Thanks

 

[edit] typos

Moderator

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3.4K Posts

August 12th, 2020 23:00

Hi,


I don't think that is any logs we can refer to on this issue. You're on 4.22 version of iDRAC right? Can I know if the email server has encrypted email? If non, you probably would try disable the email encryption in RACADM.


racadm set idrac.RemoteHosts.ConnectionEncryption None

Moderator

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3.4K Posts

August 12th, 2020 21:00

Hi,

 

That's weird if the same configuration used in iDRAC8 works but 9 does not. Have you tried configuring the SMTP email server address; https://dell.to/2FkOHRq ? Also, have you rebooted the managed system and test send an email alert?

 

You mentioned about the test you have done, what were the results?

 

Let me know if it helps.

1 Rookie

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3 Posts

August 12th, 2020 22:00

Hi,

I've tested both IP address and FQDN for the SMTP server.

I've reset the iDRAC a few times and updated to the latest version.

Doesn't matter what I try I get the RAC0225 error on the web GUI and a longer message saying the test couldn't be performed and I should check the settings in the RACADM.

Is there a way to get more verbose logs ?

1 Rookie

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3 Posts

August 13th, 2020 00:00

Sir,

You are amazing ! You just saved the day ! Thank you !

March 11th, 2021 10:00

Excelent

 

This work like a charm. 

 

ssh to the idrac ip and run the command

1 Message

June 23rd, 2021 12:00

This post and solution helped me as well.  Thanks!

1 Rookie

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2 Posts

April 12th, 2024 21:18

This did not work for me. I have tried literally everything i can find. SMTP server works on other servers.

Moderator

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4.1K Posts

April 15th, 2024 01:31

Hello, could you please state your issue in detail? Do you have any screenshots/images to attach? That would be helpful.

Respectfully,

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