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iDRAC8: Update failed
Hello,
we have two PowerEdgeR630 servers.
So I need to update the iDRAC, because there is a security issue.
Current firmware: 2.15.10.10
Update to firmware: 2.50.50.50
Error-Message: RED004: The job cannot be run because of an unknown issue.
After that, I updated the BIOS to the current version (2.7.1) and retry it again. But the error stays.
Best Regards
Christian
christianmolecki
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July 10th, 2018 02:00
I talked to the support:
They recommend me to execute the command "racadm racreset hard" via cli.
After that the MAC-Adress of the iDRAC network interface changed to "00:00:00:00:00:01".
Now the update was possible.
So they changed to motherboard.
- Problem solved -
Dell-JimmyP
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March 12th, 2018 09:00
Hi,
Please send a private message with your service tag to ensure we have all appropriate information on your system.
Thank you,
DDH88
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March 13th, 2018 12:00
Hi Christian,
We have also experienced this issue with R630's. The jump you are trying to make between iDRAC versions is quite big. I would suggest upgrading using less of a jump, perhaps 2.41.40.40 which is downloadable here http://www.dell.com/support/home/uk/en/ukbsdt1/Drivers/DriversDetails?driverId=4950Y you can then login to your iDRAC interface and deploy from there.
All the best,
Dave
christianmolecki
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March 14th, 2018 00:00
Hello Dave,
thank you for your advice.
Unfortunately your file not working: "Cannot extract payload from the package"
So I dowloaded the same version from dell support center (with my servicetag).
iDRAC-with-Lifecycle-Controller_Firmware_4950Y_WN32_2.41.40.40_A00.EXE
The same error occurs: "RED004: The job cannot be run because of an unknown issue"
Christian
Dell-JimmyP
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March 14th, 2018 07:00
Hi Christian,
What method are you using to update? Try another method if you haven't already done so.
The error is caused by corruption of the internal storage that stores the driver content. There was a fix in 2.41.41. See if you are able to update 1st to that version.
Thanks,
christianmolecki
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March 15th, 2018 00:00
Hello Jimmy,
I already tried the v2.41. But It also fails (see my previous post).
I can use only the local way. Networkshare, FTP and HTTP are not possible.
DELL-Shine K
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March 15th, 2018 01:00
Can you share the command used to run the update
christianmolecki
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March 15th, 2018 02:00
I don't use any (CLI) command.
I perform this via iDRAC-Webinterface (see screenshots above)
BR
Christian
sradman
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May 26th, 2018 02:00
Hi Christian
I had the same problem with a T630, upgrading from 2.15.10.10 to 2.52.52.52 and resolved the issue by following the Installation instructions in the Release Notes that say:
You can extract the firmware.d7 image by opening the EXE file with a ZIP extraction utility (e.g. WinZip).
Cheers
Stefan