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62148
December 24th, 2014 11:00
iDrac6 not intializing
I have an R610 with iDrac6 Enterprise. After upgrading firmware and iDrac, I now get the following:
On boot, the post shows "System Services Disabled".
As it continues, it shows "Initialing Remote Access Controller.."
Next I get iDrac6 Communication Failure.
(No CTL-E option)
I then get at the bottom of the screen a flashing blue message that say " Alert iDrac6 not responding"
It then reboots, repeats the same message, but this time at the end I get F1 and F2...
I can't seem to get the iDrac to work again and enable the System Services. Please Help.
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Daniel My
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6.2K Posts
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December 26th, 2014 11:00
Hello
What did you update?
If the iDRAC is not initializing then disconnect all unnecessary USB devices, drain flea power, and clear NVRAM.
Thanks
jtravlosjr
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December 27th, 2014 12:00
I updated firmware, iDrac and Raid controller, NIC. The updates appear to have taken, but I can't access the UEFI (System Services says it's disabled) and the iDrac fails initialization.
I cleared the NVRAM, but that did not work. I still get System Services Disabled and the iDrac fails to initialize.
jtravlosjr
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December 28th, 2014 13:00
I now removed the iDrac, but the system still tries to initialize the iDrac and fails. It then reboots and goes through t eh same process and give mw F1 to continue and F2 fro system setup.
Daniel My
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6.2K Posts
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December 28th, 2014 14:00
You can't remove the iDRAC on the R610. The iDRAC is the baseboard management controller. There is an add-on card to add enterprise functionality, but it is just a bridging device. All logic is built into the iDRAC.
I recommend that you perform the rest of the things I recommended in my first post. If the iDRAC still fails to initialize then you will likely need to replace the system board.
Thanks
wsowka
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January 7th, 2015 03:00
If doing a flea reset doesn't resolve the problem it'll be a call to Dell for a replacement system board. I've had this on a couple of PE610s.. Other problems with the PE610s are bad PSUs as well. I would suggest moving a way from PE610 from our experience they have or had hardware issues.