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June 5th, 2012 15:00

CCTK silent install issue

On Windows 7, when I attempt to install CCTK 2.1 using WPKG with the command "msiexec /i cctk.msi /qn" silently in the background, it fails with the following error in the syslog:

Product: Dell Client Configuration Toolkit -- Error 1401.Could not create key S-1-5-21-3275671095-1950649569-3952301132-121891\Software\Microsoft.  System error 87.  Verify that you have sufficient access to that key, or contact your support personnel.

However, when I do it from console, it installs without issue.

I'm running the installation from a Group Policy Preferences scheduled task, and from a "psexec -h", so it should have escalated privileges in both cases. In both cases it fails with the same error message.

Other programs install fine, and make significantly more intrusive changes to the registry without generating errors.

edit: It installs fine in XP.

edit: using Dell's installer instead of extracting the MSI, and specifying a logfile, has this line buried in it:

MSI (s) (80:B8) [15:48:51:318]: Product: Dell Client Configuration Toolkit -- Error 1401.Could not create key S-1-5-21-3275671095-1950649569-3952301132-121891\Software\Microsoft.  System error 87.  Verify that you have sufficient access to that key, or contact your support personnel.

2 Posts

June 6th, 2012 10:00

From: <ADMIN NOTE: Broken link has been removed from this post by Dell>

"NOTE: On a Windows Vista system or Windows 7, if UAC is enabled, a user with administrator privilege cannot install or uninstall CCTK in the silent mode."

What kind of mickey mouse software is this I don't even

1.1K Posts

December 6th, 2012 12:00

1. Run the command prompt as Administrator

2. Run the following command msiexec /i cctk.msi /qn from the directory which contain cctk.msi.(latest cctk.msi).

3. Installation will be successful.

4. For uninstallation run the bellow command msiexec /x cctk.msi /qn.

5. Uninstallation will be successful.

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