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DSM SA Data Manager crashes when running Aladdin/SafeNet HASP installer (Windows Server 2008 R2)
I am having a problem with the DSM SA Data Manager service crashing reproducibly when I try to install or repair Aladdin/SafeNet HASP drivers. This happens with OpenManager Server Administrator 7.2 or 7.3 installed on Windows Server 2008 R2. It happens when running the Sentinel HASP Run-time Environment MSI Installer version 6.56 to install or repair the HASP drivers, or when installing or uninstalling our own software which incorporates the merge modules with that SafeNet software.
The service dies immediately and the Windows Event Log shows the following:
Faulting application name: dsm_sa_datamgr64.exe, version: 7.3.0.350, time stamp: 0x51b23742 Faulting module name: dsm_sa_datamgr64.exe, version: 7.3.0.350, time stamp: 0x51b23742 Exception code: 0xc0000005 Fault offset: 0x0000000000014c77 Faulting process id: 0x478 Faulting application start time: 0x01ced42a2bcccd48 Faulting application path: C:\Program Files\Dell\SysMgt\dataeng\bin\dsm_sa_datamgr64.exe Faulting module path: C:\Program Files\Dell\SysMgt\dataeng\bin\dsm_sa_datamgr64.exe Report Id: bc6c7de5-401d-11e3-91a6-90b11c3e182d
If there is any further information that I can provide then please let me know.
Many Thanks,
Bruce.