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October 6th, 2017 03:00

Firmware upgrade on DELL Poweredge R720 failure with DSU

Hi,


when running a firmware upgrade with DSU one of our servers a Poweredge R720 failed both an iDRAC and BIOS upgrade.The iDRAC upgrade failed with the statement "Failed to cancel firmware update process" but when checking the log file itself it tells
===
Update was not applied
===
Did anyone have a similar error before and is it safe to reboot the machine?

Here are the two error messages of the failed updates and I've attached the log files.

Installing iDRAC-with-Lifecycle-Controller_Firmware_XTPX4_LN_2.41.40.40_A00
...
The version of this Update Package is newer than the currently installed version.
Software application name: iDRAC
Package version: 2.41.40.40
Installed version: 1.57.57.00

Device: iDRAC
  Application: iDRAC
  Failed to cancel firmware update process

iDRAC-with-Lifecycle-Controller_Firmware_XTPX4_LN_2.41.40.40_A00 could not be installed


while the bios update failed with


terminate called after throwing an instance of 'smbios::DerefNullPointerImpl'
  what():  tried to dereference non-existent token
/tmp/BIOS_CR1RR_LN_2.5.4.BIN-36693.hYkKRe/spsetup.sh: line 1224: 37331 Aborted                 (core dumped) $cmd $@
.
The update failed to complete
BIOS_CR1RR_LN_2.5.4 could not be installed
Please reboot the system for update(s) to take effect
Done! Please run 'dsu --inventory' to check the inventory
Exiting DSU!


For the moment I've just kept the machine running, so I could supply more debug info if it's helpful.
Any help on this issue would be appreciated.

Thanks,
Benjamin

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Moderator

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8.5K Posts

October 6th, 2017 08:00

BENSCHMIDT,

Could you verify the current version for the BIOS? I ask because from the sounds of it the server is very far behind in updates. If this is the case then we will need to walk the iDrac and BIOS to current, not just jump to the latest. Doing so can cause serious issue on the motherboard, and your iDrac is currently 9 updates back.  So lets start by confirming where we are starting from and I can get you the links.

Let me know.

2 Posts

October 6th, 2017 08:00

Hello Chris,

dsu reports the BIOS to be at version 2.2.2 and wanted to install version 2.5.4

Software application name: BIOS
Package version: 2.5.4
Installed version: 2.2.2

Thanks,
Ben

Moderator

 • 

8.5K Posts

October 10th, 2017 08:00

Thank you. The BIOS doesn't appear as behind as the idrac. 

Run these in order

iDrac 2.10

BIOS 2.4.3

iDrac 2.21

BIOS 2.5.4

iDrac 2.40

iDrac 2.50.50

After that the server should be current.

1 Message

December 6th, 2018 00:00

Hi Chris,

I have an R720 with at a fairly old f/w level and would like to update it to the latest version. Could you recommend an update path?

Current versions:

iDRAC - 1.35.35

BIOS - 1.6.0

Thank you. Regards,

 

Imre

 

3 Posts

December 19th, 2018 04:00

Dear Chris,

Please advise on how best we can walk our BIOS and iDrac together so that the drivers are upto date.

Our versions are iDrac - 1.51.51.00 and BIOS 2.0.22

Thanks Chris

 

 

 

 

3 Posts

December 19th, 2018 04:00

Hello Chris, Please note that our server is an R520 and that we successful with the firmware but unsuccessful with iDrac and BIOS Thanks
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