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December 5th, 2013 20:00

Dell Venue 8 Android doesn't see 802.11n, only 802.11g

I have just received a new Dell Venue 8 (Android), and it doesn't see my 802.11n network.  It connects fine to the 802.11g network.  It's sitting in the same room as the wireless device. My laptop is having no issues with the 802.11n.

Wireless router is a Linksys E3000 with 1.0.04 firmware (latest).

I rebooted both the router and toggled the WiFi on the tablet.

Tablet is up-to-date with updates.

Update, I enabled 802.11n on the 2.4GHz network, and it seems to see that... but it doesn't seem to see 802.11n on the 5GHz network.

2 Posts

December 5th, 2013 21:00

I need to edit a video that was shot using a camera with MXF / P2 files. I am having a terrible time trying to get these files converted to a format that MAGIX will import. Finally I download free Aunsoft TransMXF Pro for Mac trial version, it works well and I get output videos with perfect video/audio synchronization.

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December 6th, 2013 11:00

I  am hoping that this issue gets resolved as well! i have the same Router as well and all my other devices are on the 5G band and can see both, but not the Venue 8!:emotion-9:

2 Posts

December 7th, 2013 21:00

I am having the same issue. I have an Asus router and extender and my Venue 8 doesn't see the 802.11n network of either.

In addition, the network speed is inconsistent. In browsers and Google Play the speed is slow, but Speedtest reports 25+ Mbps.

Any fixes?

December 8th, 2013 10:00

Your router should have two bandwidths: 2.4GHz and 5GHz. 5GHz is the 300Mbps and the 2.4GHz is the 54Mbps. My tablet only sees the 2.4GHz and if it is wireless N capable......it should see both!

4 Posts

December 8th, 2013 10:00

Can you tell me how you know this? I have the Linksys E3200 but don't know how to tell what the connection is. Thanks.

December 8th, 2013 10:00

12/07/2013 12:54:58PM Agent (Sandeep_181220):  I have discussed this case with my supervisor and he suggested that the card is designed to work only with 2.4GHz frequency and might not work with 5GHz N wireless networks as N wireless networks mostly works on 5GHz frequency."

When working in a tech support/customer service job......you NEVER use these words! It shows ignorance and lack of knowledge on their end! I am an 18 year  IT Specialist and I read and make sure i know what the specs are before asking!

9 Legend

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30.3K Posts

December 8th, 2013 13:00

N2PC_TECH__SUPPORT,

Can you post an ipconfig /all log so I can see which adapter is installed?

Rick

December 8th, 2013 14:00

This is for tablets, not PCs!

in Linux: ifconfig -a

6 Posts

December 10th, 2013 07:00

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks

I haven't seen any proposed solutions to making the tablet work on 802.11n @ 5GHz, only confirmations that other users are having the problem.

2 Posts

December 10th, 2013 08:00

I spoke with Tech Support last night regarding this issue.

It appears that the Venue 8 only supports 802.11n 2.4 GHz. There is no support for 802.11n 5GHz. This is technically valid as 802.11n support doesn't require a device to support both bands.

I personally believe that the specifications should be listed such that it's clear what bands are supported.

6 Posts

December 11th, 2013 08:00

I spoke with Tech Support last night regarding this issue.

It appears that the Venue 8 only supports 802.11n 2.4 GHz. There is no support for 802.11n 5GHz. This is technically valid as 802.11n support doesn't require a device to support both bands.

I personally believe that the specifications should be listed such that it's clear what bands are supported.

 

This PC Mag Venue 8 review indicated that the product is dual-band; the Dell Venue 8 product guide also states this, although the web page listing doesn't say one way or the other. 

Given that the product specs say it is dual band, why are they saying that it doesn't support 5GHz?

6 Posts

December 11th, 2013 08:00

I spoke with Tech Support last night regarding this issue.

It appears that the Venue 8 only supports 802.11n 2.4 GHz. There is no support for 802.11n 5GHz. This is technically valid as 802.11n support doesn't require a device to support both bands.

I personally believe that the specifications should be listed such that it's clear what bands are supported.

This PC Mag Venue 8 review indicated that the product is dual-band; the Dell Venue 8 product guide also states this, although the web page listing doesn't say one way or the other.

Given that the product specs say it is dual band, why are they saying that it doesn't support 5GHz?

24 Posts

December 20th, 2013 04:00

I am running a Belkin router (COBF11) and it normally connects with my WiFi N devices at 150 Mbps.  It connects with my WiFi G components at 58 Mbps.

With the Venue 8 Android tablet it is connecting at 58 Mbps, like it does with the G. (all at the same distance from the router).

However, if I bring the Venue 8 right next to the router, it goes to 65 Mbps, still less than half that of my netbook running "N".


So, something is restricting the connection speed...

1 Message

February 16th, 2014 17:00

I have the same issue on the Venue 7 Android tablet trying to see an N network on my Asus AC router. It cannot see anything on the 5Ghz Band. Oddly, like other people, I see literature which states the Venue 7 is dual band. I had hoped to use the device with a Chromecast but I am only able to pass my G credentials to the Chromecast, which means it stutters on some content.

This is an unfortunately major issue in my opinion. Is anyone aware of the chipset onboard and if there is any chance of a software upgrade to enable 5ghz N?

Hopefully Dell is watching these forums.

1 Message

April 12th, 2014 22:00

Unfortunately Dell does not monitor any forums, even there own.... I am having the same issue as everyone, no 5ghz option... Both the venue 8 and 7 are described as offering dual band WiFi on Dell's website. I have filed a complaint with the  <ADMIN NOTE: Substitute character removed as per TOU> for false advertising. Won't do anything but if enough people file complaints, maybe Dell will get fined.  My wife still loves her Venue but I personally prefer my Nexus. 

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