Yes and people without problems won't even check into forums to give advice to resolve problems because they don't have any.
What I agree to is that Dell is doing a lousy job in resolving these issues. Newer system have less but users that are stuck with let's say the first batches of units are most likely stuck with these issues.
I had one of the first V11P i5s with all the reported problems (freezes, shut downs and so on). No ,matter what was tried the issues remained. Took me a long time to finally get Dell to replace it with a brand new one (and not calling Dell support or sending them emails or Dell @twitter). Using them I just got runaround. Found an engineer during all my research and I was helped immediately. Now I have a great unit without any problems and even get follow-up emails asking if everything is still to my satisfaction. I guess I am lucky.:emotion-2:
I have seen some comparable stories to mine but they are seldom and the masses are still stuck without real help. Would be great if Dell would handle all real complains with upmost severity but that will be a wish never happening. Don't get me wrong folks but that is with all Vendors not just Dell. We use multiple devices not just Dell (MS, Acer, Lenovo) and none of them are completely without problems. So far I have not seen one Windows 8 Tablet without them.
Update: A few days ago I was so angry and tired with this issue that I did another factory reset.
Guess what! After reinstalling Windows for the second time, most of the problems with the touch screen are gone. I don't know how and why, but luckily it happened.
I still experience - very rarely - some double touches, but no more while scrolling and no more when typing. Also I have to specify that I use a screen protector (a cheap one, providing a not-so-good rough feeling), so maybe it worsens the situation.
Finally, if you are brave and patient, try with a hard reset. Things may get better.
I was also having an issue with my touchscreen. Scrolling was very jerky and was getting double typed keys.
I also performed a factory reset and this time made a local account to see if the issue occurred. Surprisingly the touchscreen issue was fixed. I eventually did link my account to My microsoft account though and the problems have not come back. I think the issue may have been with One Drive integretion with windows 8.1 so I disabled One drive also.
So, I am here again.
Just another update:
After the factory reset the tablet is finally usable, but in a few usage hours I realized is far from what a customer would deserve to have.
It is STILL IMPOSSIBLE TO USE IT ON A STAND without frustration: it's not a matter of double tap, the real problem is that the device detects a tap really too easily, so when i put my finger to drag, or swipe, I get a tap, and in the worst case, multiple ones.
I think that, even if now the issue is minor, me and you shouldn't be happy with a device working well only under certain conditions. I am not, for sure... I see colleagues using different branded tablet PCs and none of them having this kind of problem.
Touch screen accuracy is a CRITICAL aspect on a tablet, so I think I'll call - again - the customer care to complain and try to get a replacement for my Venue.
Or give me my money back, give me another tablet, give an iPad. This, just to let Dell know how much I am in anger.
I've been discussing the duplicate/multiple character issue with Dell Technical support since I received my Venue Pro 11 in January 2014. I reached the third tier of Dell support and my trail has come to an end. Dell considers the issue resolved. While I was not in a position to send my Venue Pro 11 to Dell for testing and accept a replacement, perhaps others are. I find it concerning that new units that have been recently purchased (Nov 2014) are also reported to possess the same duplicate/multiple character issue. Dell considers new reports potentially related to screen protectors since they believe that they have previously successfully resolved the multiple character issue with a Touchscreen Panel firmware update in August 2014. So, if you have a new Venue Pro without screen protector and continue to experience the same problem, you should contact Dell and they will test your unit and provide a replacement. Here is the text from third tier Dell support received in Dec 2014: "The problem is I found internal documentation that tells me our Engineering has investigated this exact failure and the firmware released resolved the issue for most of our customers. Normally we would offer a new replacement in order to capture yours to replicate the issue here, and then get to engineering. Since this isn’t really an option for us then the truth is there isn’t a whole lot we can do. I wish I could do more. Please let me know if you have other questions or concerns and I will be glad to follow up."