Unsolved
This post is more than 5 years old
828 Posts
0
348982
Intermittent WIFI connection?
If you are experiencing intermittent WIFI connection on the Venue 11 Pro 5130 or 7130, we need your help. The problem I am attempting to gather more information on is that the WIFI driver won't always reconnect to a known router after a sleep cycle. If you toggle the wireless radio off and back on, it will then connect as expected. In addition, you can probably manually reconnect to the router or AP.
If you are experiencing this problem, please provide the following details so that we can get this fixed once and for all. The newer versions of the driver were expected to fully resolve this, but I'm hearing of some issues with specific routers still.
Here is what I need:
System model and processor (core or Vpro for the 7130)
Router make and model
Router firmware version (if known)
Security setting (if known) (e.g. WPA)
Thanks!
Problem reported on:
Asus RT-N12B1
Proxim AP-700 v4.0.1
photojuggz
6 Posts
0
July 10th, 2014 14:00
Brian,
Mine appears to be happening on ANY router I connect to. I thought it was an issue at home only, where I use a Netgear R7000 router. However I have been able to replicate this issue on a Cisco Linksys E2500, Actiontec DSL Modem/WiFi router combo, Asus N66, and also at my job, which uses Cisco Enterprise Wireless APs. The only workaround I have found, is to disable the power conservation feature which disables the wifi card to conserve power. However, my battery dies in 45 minutes. Again, my tablet is useless at this point :(. Thanks for your reply.
emaranville
1 Message
0
July 11th, 2014 23:00
System model and processor: 7130 vPro
Router make and model: Netgear WNR1000v2
Router firmware version: V1.2.2.72NA
Security setting (if known): WPA2
I've been going crazy trying to nail down what the problem is with this machine; I want to like it, but it's absolutely useless if the wifi is spotty, and it most definitely is. I've tried every suggested fix I can find online for this to no avail - see below for a summary of what those are.
I can at least describe my version of this problem, because it seems to have settled into consistency now. The connection stays solid on the tablet, as long as I don't put it to sleep by pressing the power button. If it goes to sleep on its own, it will stay connected - at least short term, I haven't tested this overnight or anything. But pressing the button, for some reason, causes it to disconnect from my network pretty much instantly. Is the sleep brought on by pressing the power button fundamentally different from the sleep the system enters on its own via a time setting?
Upon waking it with another button press, it will not reconnect - even though when I open the network slider on the side, "connect automatically" is checked. I'll have to put in the WPA passphrase again. It's extremely frustrating, as I don't like to just toss mobile devices aside and wait for the screen to time out, I always manually shut the screen off when I'm done using them, and don't feel I should have to alter this behavior because this tablet refuses to cooperate. If this remains unresolved, I'll have to return it.
I don't know if this behavior matches others' experience, but it seems to be consistent (at least as of the past few hours). I've applied every driver update I could through Dell and Windows Update, and tried all the suggested fixes elsewhere:
Tablet is NOT allowed to turn wifi off to save power
Power Plan settings for wifi are set to Disabled
Various netsh commands have been applied
Nothing has fixed it. Please, someone from Dell, acknowledge this issue and provide a fix, or at the very least confirm it's being actively worked on.
EDIT: I just realized something significant that I hadn't before - I'm new to Windows 8. When the system is timing out and shutting off the display, it's only doing that - not actually going to sleep. When I hit the power button, I assume it is immediately entering sleep, so sleep mode is almost certainly the culprit. I took for granted that the same thing was happening in both situations, but as I was reviewing the power plan settings, I saw this was not the case. Wanted to update this to avoid spreading any misinformation accidentally.
gregpolen
92 Posts
0
July 12th, 2014 12:00
I have not seen this problem until today and only once. I remember seeing your post so I wanted to contribute.
System model and processor: 7130 vPro
Router make and model: ASUS RT-AC68U
Router firmware version: 3.0.0.4.374.43_2 Merlin Build
Security setting (if known): WPA2-Personal
Connected at AC speed on 5GHz. I was connected with VPN to work using RDP.
I have System EventLogs I will try and PM you the file.
dlthompson471
7 Posts
2
July 13th, 2014 11:00
mauricevandelft
21 Posts
0
July 13th, 2014 12:00
dlthompson471
7 Posts
0
July 14th, 2014 13:00
DELL-Brian B
828 Posts
0
July 16th, 2014 10:00
Our Comms team has just updated the driver to version 3.7.2.59 to resolve a roaming issue. Can you guys please try this and advise if it helps with your config?
Dell Venue 11 Pro (5130-32Bit)
Version 3.7.2.59, A04
http://www.dell.com/support/home/us/en/555/Drivers/DriversDetails?driverId=84M6K&fileId=3384566452&osCode=WB32A&productCode=dell-venue-11-pro&languageCode=EN&categoryId=NI
Dell Venue 11 Pro (7130/7139)
Version 3.7.2.59, A05
http://www.dell.com/support/home/us/en/555/Drivers/DriversDetails?driverId=7NTPT&fileId=3385996518&osCode=WB64A&productCode=dell-venue-11i-pro&languageCode=EN&categoryId=NI
tomintx
1K Posts
0
July 16th, 2014 22:00
DELL-Brian B
828 Posts
0
July 17th, 2014 11:00
Thanks - glad to hear it seems to have resolved for you.
How about the rest of you?
TangledBliss
11 Posts
0
July 17th, 2014 12:00
I have just returned a DVP 8" (64GB and all up to date win8.1.Update) for sometimes showing "Limited" for wifi. I have other devices connected to the wifi and during that time they are performing fine so it is not the local wifi in the house.
I found I had to reboot to get it to connect after it showed "Limited." Toggling it on and off did not help once it had made up it's mind it was going to be Limited. It would do the Limited thing about one-in-five times connecting. I had "Always connect" unchecked as I like to connect only when I need it.
Not sure if this is the same issue, and with it now on it's way back, I can't help fault find.
iGetThis
184 Posts
0
July 18th, 2014 09:00
But this thread is for V11P not V8P.
Brian: do you need info for just sleep or hibernate as well (never had the problem after sleep but hibernate)? My system is a 7130 i5 MS which supports connected standby and I would have to disable CS to see hibernation behavior.Scott1234567890
1 Message
0
July 19th, 2014 07:00
popdeping
5 Posts
0
July 23rd, 2014 04:00
popdeping
5 Posts
0
July 23rd, 2014 06:00
Venue11Pro5130
20 Posts
0
August 1st, 2014 08:00
Hi Brian. Good to hear that there might be a solution after all. After spending more than 20 hours of trying to just get my tablet to work, I'm close to giving up.
Venue 11 Pro 5130
A Fritzbox Router
Router Firmware 06.05
WPA + WPA2
I've just installed the new driver mentioned in this thread. It would be fantastic if that did the trick. Let's wait and see.
Thank you