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Need to re-image my Dell Venue 8 Pro
This is a pretty long explanation, but I hope someone can help me!
I have a 32gb Venue 8 Pro, and when I got it 12 months ago, I immediately made a recovery "disk" onto a MicroSD card, and deleted the recovery partition to free up space. I put the MicroSD card into a desk drawer, and went on about my business...
This weekend, I decided that I want to sell the Venue 8 Pro, so I hauled out the MicroSD card, popped it into the Venue 8 Pro, and went into the Recovery menu inside Windows 8.1. I started the recovery, but it immediately told me that I didn't have valid recovery media inserted. I popped the card out and back in a couple of times, but it didn't matter.
I gave up on the Recovery app, and went into the Advanced Options where I could do a "reset." The device rebooted, and showed me a menu where I could pick a backup "image" to restore from. It showed me an image with a time/date stamp that corresponded to the recovery image I had made a year ago, so I thought that all was well. I picked that image, told it to start, and the system appeared to be restoring successfully. Part way through, it rebooted, and now I get "internal hard drive not found" errors.
I have downloaded other people's factory Recovery images from various online forums, and I have the ability to make a recovery USB drive. I did just that, using Rufus to turn an .img file into a bootable USB drive. However, the DV8P never attempts to boot from the drive (when I connect it via a USB OTG cable).
If I go into the BIOS, and look at the boot options menu, I notice that the "Boot Option Priorities" is greyed out. I can't click/tap on it and select any options for it. The other four menu options are available to me, just not "Boot Option Priorities." I assume I need to do something to get the DV8P to see a bootable USB drive, right?
At this point, I'm all for any option that allows me to make the device bootable again. I have an external USB CD-ROM drive so that I could install from a Windows 8.1 disc, or I could make a plain old Windows 8.1 USB drive and install from that.
What's my best strategy for restoring/reimaging when I'm stuck in the state I'm in -- can't boot, don't know how to enable the correct boot options in the BIOS?
Thanks everyone!
KNARCH
4 Posts
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April 28th, 2015 09:00
Oh, forgot to mention, to make matters worse, I called Dell customer support, and because the tablet is out of warranty, they want to charge me 20$ to diagnose over the phone, and 159$ to repair..........i can buy a new tablet for that much, LOL, they are crazy. Last time I buy anything from someplace other than a Microsoft Store.
KNARCH
4 Posts
0
April 28th, 2015 09:00
I'm having similar issues - I got a step farther than you (Still can't get it to boot though) - when you make your UEFI bootable USB drive, you have to make sure you select GDP boot drive in Rufus, that will allow it to boot via UEFI.
I can get it to start installation, but it gives me an error.
Not sure what to do - here is a link on my MS support forum :
answers.microsoft.com/.../84cc275d-fdfb-4aa6-ba6b-f4b30d32c53a