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October 18th, 2014 04:00

Venue 8 Pro Wifi Failure Log

Hi, I have a Venue 8 Pro 5830 64GB and experience the following drop issue with wifi:

  1. tends to drop in the middle of extended downloads/streaming/youtube
  2. when it drops, it shows as unavailable and doesn't see my router or any of the others in the area
  3. attempting to reset it by turning the wifi slider off fails and it just reverts back to on
  4. each time this happens, the failure event details are logged at C:\AR6K_FW_Recovery.log
  5. driver restart is required to reconnect, either by reboot or toggling advanced driver properties like the roaming aggressiveness setting 1 or 2 times (disable/enable in Device Manager usually fails to restart it, leaving it with the "yellow ! bang icon")

Reference to others who probably have the same issue (20g and jadesse):

This issue is unrelated to the Windows Update failure and unrelated to those who simply have temporary drops, limited connectivity, or sleep/wake drops. It seems to be caused by the adapter firmware/driver terminating due to a TX (transfer) hang. Could anyone who is experiencing these issues confirm they're also getting that C:\AR6K_FW_Recovery.log and paste the contents of their file?
 
Opening the log in Wordpad, it describes the failure as "Control Endpoint TX Hang":
Firmware Recovery #001
Firmware Version: 0x31C87571
Recovery Start: 2014-10-17 04:17:40.339
Recovery Reason: Control Endpoint TX Hang
Information:
Control Endpoint (1): Credit = 0, Queue Depth = 0
Last Credit Consummed: 2014-10-17 04:17:35.324
Last Credit Returned: 2014-10-17 04:16:50.974
Recovery Finish: 2014-10-17 04:17:46.226
Recovery Status: ERROR (0xFFFFFFFF)
Venue 8 Pro 5830 64GB
  • BIOS: A09 (latest)
  • Atom driver: 603.9600.2067.27988_A05 (latest)
  • Wifi driver: 3.7.2.59655 (latest)
  • Wifi security: 802.11n (2.4ghz only) WPA2 Personal AES
  • Bluetooth: off
  • MicroSD card inserted, in case that affects power draw and/or the wifi adapter
Please list your specs in a similar way, so maybe we can find a common point of failure.
I hope Dell/MS can fix this issue soon. Thank you for reading!

123 Posts

April 6th, 2016 17:00

If you want even more battery life under Windows 10 you need to deactivate Onedrive, because, oh wonder oh wonder, the app is buggey in Windows10. You can see this with powercfg batterylife reports, the onedrive app always waking up the tablet every few mintues without any reason. Also make sure you uncheck the calendar, I think it's calendar because you cant uncheck mail, under settings which apps are allowed to run in background/standby. You see under powercfg stats the communications app which includes calendar and mail, it's both in the same app, is also bugged and triggeres cpu power state confusions too. And of course cortana, which you cant deactivate 100%, the process still idles with 1-3% cpu usage even if you set cortana to off, like I said, Windows10 is really really bad for tablets or devices with batteries in general.

40 Posts

April 6th, 2016 17:00

System, Power & Sleep, uncheck "On battery power, stay connected to Wi-Fi while asleep". DV8P sleeps, pings stop, resume from sleep, ping resume.  Seems to be working. As stated, the solution on this thread solves the crashed driver issues for WiFi and Bluetooth.  Using the Wi-Fi off approach will likely extend battery life further.  Testing would be needed in order to completely validate the results and additional comments on this post.

40 Posts

April 6th, 2016 17:00

I am going to leave my tablet with this config to see how much more battery life I get.  I want 0.1% per hour!!! :D

123 Posts

April 6th, 2016 17:00

First thing, using hibernate as a replacement on a tablet for connected standby is of course a very bad idea, because it reduce your MMCs lifespan dramatically. Also you dont need to reactivate it, because under Windows10, 81 also but Windows10 pushed the reboot times a bit even more, shutdown is mostly identically to hibernate, except for saving the session state of course.

123 Posts

April 8th, 2016 14:00

Just wanted to say that I have a Windows10 device here which still has no HKLM\System\CurrentControlSet athihvs.dll IHVExtensions entries at all. How is the correct supposed way to do this update of the drivers? Because I think it's important if you do an "upgrade" in the setup of the Qualcomm setup or do a re-install. I think if you chose upgrade, it wont add the IHVExtensions to the registry at all.

123 Posts

April 8th, 2016 16:00

Also just noticed dell had released an updated wifi/bt driver a few hours ago:

http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=Y3DWJ&fileId=3531893968&osCode=wt32a&productCode=dell-venue-8-pro&languageCode=en&categoryId=NI

Official fixes:

- The system in European can't connect to the Miracast receiver as WiFi-direct group owner in Autonomous GO mode.
- In particular usage by 3rd party application, the driver can't indicate RSSI info in monitor mode.

Version:

3.7.2.63705

Anyone yet tested if those fix the issues of this thread too?

77 Posts

April 8th, 2016 18:00

I'm going to stay with the LG drivers for at least 1 month to confirm reliability for my workflow (still perfect), but if anyone tries the new Dell drivers, it would be interesting to see if it resolves the failure log issue, resume lockups, etc.

40 Posts

April 8th, 2016 18:00

Very interesting indeed.  The version number is higher so it might, assuming that it is the version number that was the fix vs. the packaging.  Note that Dell has repackaged the drivers, whereas LG released separate packages for BT vs wifi.

40 Posts

April 9th, 2016 13:00

Drivers from LG are still looking very, very good.  I have Wifi set to turn off during sleep and no crashed whatsoever.  I have also disabled apps running in the background.  The past 6 hours resulted in 2% drain (0.33% per hour).  I'll report back later with additional test results.

11 Posts

April 12th, 2016 07:00

Last Friday I have installed the latest driver released be Dell. the same wifi dropout has occurred. So this driver does not fix the issue, at least not for me.

Firmware Recovery #001

Firmware Version: 0x31C87576

Recovery Start: 2016-04-10 11:20:53.959

Recovery Reason: Control Endpoint TX Hang

Information:

Control Endpoint (1): Credit = 0, Queue Depth = 18

  Last Credit Consummed: 2016-04-10 11:20:48.954

  Last Credit Returned: 2016-04-10 11:06:01.137

Recovery Finish: 2016-04-10 11:20:59.769

Recovery Status: ERROR (0xFFFFFFFF)

123 Posts

April 12th, 2016 13:00

It's obvious you also need to remove athihvui from registry if you're on WIndows10 and have those in your registry.

77 Posts

April 12th, 2016 16:00

That failure is with the latest Dell driver, it seems, instead of the LG driver. Maybe the underlying issue is still present in the Dell driver.

40 Posts

April 12th, 2016 16:00

Why is it obvious?  Nobody doesn't have them installed and myself does have them installed and the test results between the two configs appear to have been comparable.  Do you have additional info on those libraries that you can share here?

123 Posts

April 16th, 2016 02:00

Sadly I have to report, the "LG driver" is still unstable under Windows 8.1. No bluescreens though, but random drops of wifi and/or bluetooth suddenly have no connection anymore and you have to restart the driver.

77 Posts

April 16th, 2016 04:00

That's unfortunate, are you getting the log file, too? On Win10 with A14 bios, LG drivers are still perfect here.

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