Dell/EMC Unity 400 End of Sale/Service

Question

I've read some online articles (not dell approved) about the end of sale/support life of the Unity 400 product.  Can anyone point me to a dell created/approved webpage or article that give me these dates.  Ive heard the end of sale was 1/2021 and the end of service is 1/2025.

DELL_ChrisHolloway · Answer

Please see this KB article for the full details: https://www.dell.com/support/kbdoc/en-uk/000185734/end-of-life-documents?lang=en

platinumpoint · Answer

I get an error that this article is 'permission based find another article'.

DELL-Sam L · Answer

Hello platinumpoint,

Here is what the article states:

All Dell EMC End-of-Life Documents

Summary: This article contains Dell EMC End-of-Life Documents that would help our customers and partners to learn about Dell EMC Operating Environment Software Release and Service Dates.

Audience Level: Customer

Article Content

Instructions

The following are attached to this article and can be used to review End of Support Life information for Dell EMC products. These attachments will download an .xlsx file containing the corresponding product, end of service and any extended support dates when applicable.

Hardware Release and End of Service Life
Software Release and End of Service Life
Firmware Release and End of Service Life

Attachments

EMC_Firmware_Release_and_End_of_Service_Life_Notifications_csp_en_US_1.xlsx EMC_Software_Release_and_End_of_Service_Life_Notifications_csp_en_US_1.xlsx EMC_Hardware_Release_and_End_of_Service_Life_Notifications_csp_en_US_1.xlsx

Article Properties

Affected Product

Converged Infrastructure, Data Protection, Network Management Software, Connectrix, PowerPath, Connectrix B-Series, Connectrix MDS-Series, Analytics, Enterprise Storage, PowerStore, Dell EMC Unity, VNX/VNXe, Storage Software

Kutuz · Answer

what is the end of sale date for Dell Unity XT 480???

DELL-Josh Cr · Answer

Hi,

Thanks for your question.

We have stopped releasing exact end of sale and service dates, but it seems like it has happened already for it. Does it still show under warranty?

Let us know if you have any additional questions.

Kutuz · Answer

@DELL-Josh Cr​ I am planning to buy Dell Unity XT 480 with 75 TiB with SSD and 200 TB with NL-SAS drives. hence need to know when this storage will be end of sale and accordingly end of suppport.

DELL-Josh Cr · Answer

If you bought one it would go until that warranty expires at the minimum.

Kutuz · Answer

I am planning to buy a new one if the end of sale is already declared then please suggest any roll over or better storage.

DELL-Josh Cr · Answer

Powerstore is probably the best option. https://www.dell.com/en-us/shop/powerstore/sf/power-store?hve=explore+power-store

DELL-Sam L · Answer

Hello alireza.kayvan,

In order to boot you’re AX4-5F you need to have the first 5 drives in the correct order. You are correct in the order for each SP. The drive that is located in slot4 is the swap space/ hotspare drive for the AX image. If you lose any single drive 0-3, then the drive in slot4 can rebuild the failed drive. So you will need to find that drive in order to get the AX to boot fully.

Unity