KEYTOOLZ
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VNXe 3150 VSI plugin issue that EMC support cannot resolve

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I have installed the unisphere CLI and the vsphere plugin to enable ASA so I can take advantage of snapshots etc.. from within vcenter.

have the bits installed correctly but I still have a problem that EMC support cannot resolve. I have added my VNXe 3150 in the plugin interface on my vsphere client. I am trying to complete the ASA configuration to enable snapshots from within vcenter.

Within Unisphere I have enabled ASA for all ESX nodes and I have set the password for the "asa" user.

I then go to add the password on the vcenter side by clicking EDIT on the VNXe I added, and entering the password as well as hitting the checkbox to enable ASA.

The password will not be accepted. I see the task queue up and then I get an error saying "the operation is not allowed in the current state". I also see a message saying "the remote server returned an error 500 Internal server error"

EMC says the issue is because the VNX NFS interface needs to be able to communicate with the ESX vmkernal interface.

VMware says that is not a problem and works by nature that way since you can ony specify a singel defaut gateway for the NFS storage network interface and the VMkernal interface. Furthermore they say not only EMC but other storage vendors only need to be able to communicate from their management interface to the vmkernal interface in order to take advantage of the enhance storage API's for vsphere 5.1.

The VNX management interface can ping the vmkernal interface without a problem so vmware says this is an EMC issue. The EMC guy I am working with does not know much about VSI plugin and vcenter integration. I asked to escalate but it does not seem to happen I’m in limbo now. No one at EMC seems to be able to do this in a lab or see how it is supposed to work in order to help.

I sure hope someone has done this and knows what the issue is. There is little info on the web and I already read the plugin install instructions and I am installing correctly but it still does not work.

VNXe Interfaces:

NFS = 10.0.1.10 Management = 172.16.2.100

ESX Interfaces:

NFS (vmk1) = 10.0.1.50 & 10.0.1.55

Vmkernal management (vmk0) = 172.16.2.50 & 172.16.2.55

Thanks in advance

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Yuli1
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Re: VNXe 3150 VSI plugin issue that EMC support cannot resolve

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Hi Keytoolz,

Can you show us the log files for VSI? We need the log file to do further investigation, thank you.

The VSI log file path: AppData\Roaming\EMC\Virtual Storage Integrator\vSphere4\Logs\EMC.VSI.VSphere4.Features.USD.UnifiedStorageManagement.txt

BTW, please set the log level to "Debug" before you reproducing the issue.

How to set the log level:

1. Launch vSphere Client, navigate to Home->Solutions and Applications->EMC

2. Click on "Logging"

3. Choose "Debug" in the dropdown list of  "Log Levels" on the right panel.

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KEYTOOLZ
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Re: VNXe 3150 VSI plugin issue that EMC support cannot resolve

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Thanks very much.  really appreciat your help.

The support guy I am working with never even looked at the logs.  I just looked at that log file and I see interesting info already.  Most intersting is this:

2013-02-01 13:26:05,300 [3940] [39] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2013-02-01 13:26:06,096 [3940] [39] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI  .

.

The interesting thing is that I do have the EMC CLI installed.  I am running a 64 bit Windows OS and there was only a 32 bit Unisphere CLI available so I installed that.  I installed it on the D:\ drive.

I looked at my registry and it has a slightly differnet key name of: HKLM\SOFTWARE\EMC\YMECLI.   I dont see an option to upload the log file.  Do you want me to paste the entire log?

Thanks again, Ill be standing by.

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KEYTOOLZ
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Re: VNXe 3150 VSI plugin issue that EMC support cannot resolve

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the full log is not too long so here it is:   (I have not incresed the logging level yet due to diskspace but I will if this is not enough information.  Thanks again for this help!!

2012-12-28 14:24:35,338 [11588] [9] WARN  EMC.Solutions.Utilities.Xml.XmlSerializer - Could not find file C:\Users\vadmin\AppData\Roaming\EMC\Unified Storage\Config\EMC_Credentials.xml. If this is the first time the ACU was run, a file will be created when the first profile is added, and this message should no longer appear after that first profile is saved.
2012-12-28 14:24:35,354 [11588] [9] INFO  EMC.Solutions.Utilities.Profile.AccessProfileAdapter - Adding new Access Profile PluginProfile
2012-12-28 14:24:35,370 [11588] [9] WARN  EMC.Solutions.Utilities.Xml.XmlSerializer - Could not find file C:\Users\vadmin\AppData\Roaming\EMC\Unified Storage\Config\EMC_Credentials.xml. If this is the first time the ACU was run, a file will be created when the first profile is added, and this message should no longer appear after that first profile is saved.
2012-12-28 14:24:35,385 [11588] [9] INFO  EMC.Solutions.Utilities.Profile.AccessProfileList - Creating a DataSet for the access profiles to save to a file
2012-12-28 14:24:35,463 [11588] [9] INFO  EMC.Solutions.Utilities.Profile.AccessProfileList - Savings all Access Profiles to C:\Users\vadmin\AppData\Roaming\EMC\Unified Storage\Config\EMC_Credentials.xml by registry key EMC_Unified_Storage_VMware_Plugin
2012-12-28 14:25:09,175 [11588] [3] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2012-12-28 14:25:09,175 [11588] [3] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2012-12-28 14:25:09,175 [11588] [3] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2012-12-28 14:25:34,151 [11588] [3] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2012-12-28 14:25:34,151 [11588] [3] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2012-12-28 14:25:34,151 [11588] [3] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2012-12-28 14:26:05,133 [11588] [21] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2012-12-28 14:26:05,133 [11588] [21] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2012-12-28 14:26:05,133 [11588] [21] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2012-12-28 14:26:05,976 [11588] [21] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2012-12-28 14:26:05,976 [11588] [21] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2012-12-28 14:26:05,976 [11588] [21] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2012-12-28 14:26:06,459 [11588] [21] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2012-12-28 14:26:06,459 [11588] [21] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2012-12-28 14:26:06,459 [11588] [21] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2012-12-28 15:44:44,734 [11588] [54] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2012-12-28 15:44:44,734 [11588] [54] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2012-12-28 15:44:44,765 [11588] [54] DEBUG EMC.Solutions.VNXe.UemCliAdapter.Engine.ConnectionManager - Finding File Storage System with File Share Server IP of 10.0.1.10
2012-12-28 15:45:28,789 [11588] [3] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2012-12-28 15:45:28,804 [11588] [3] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2012-12-28 15:45:28,820 [11588] [3] DEBUG EMC.Solutions.VNXe.UemCliAdapter.Engine.ConnectionManager - Finding File Storage System with File Share Server IP of 10.0.1.10
2013-01-07 17:33:56,195 [7424] [16] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-07 17:33:56,211 [7424] [16] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-07 17:33:56,227 [7424] [16] DEBUG EMC.Solutions.VNXe.UemCliAdapter.Engine.ConnectionManager - Finding File Storage System with File Share Server IP of 10.0.1.10
2013-01-13 19:10:41,579 [5584] [21] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-13 19:10:41,595 [5584] [21] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-13 19:10:41,610 [5584] [21] DEBUG EMC.Solutions.VNXe.UemCliAdapter.Engine.ConnectionManager - Finding File Storage System with File Share Server IP of 10.0.1.10
2013-01-16 22:17:33,265 [3644] [3] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-16 22:17:33,280 [3644] [3] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-16 22:17:33,312 [3644] [3] DEBUG EMC.Solutions.VNXe.UemCliAdapter.Engine.ConnectionManager - Finding File Storage System with File Share Server IP of 10.0.1.10
2013-01-16 22:19:23,153 [3644] [14] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-16 22:19:23,184 [3644] [14] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-16 22:19:23,215 [3644] [14] DEBUG EMC.Solutions.VNXe.UemCliAdapter.Engine.ConnectionManager - Finding File Storage System with File Share Server IP of 10.0.1.10
2013-01-16 22:19:24,978 [3644] [14] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-16 22:19:24,993 [3644] [14] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-16 22:19:25,025 [3644] [14] DEBUG EMC.Solutions.VNXe.UemCliAdapter.Engine.ConnectionManager - Finding File Storage System with File Share Server IP of 10.0.1.10
2013-01-16 22:19:51,904 [3644] [3] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-16 22:19:51,935 [3644] [3] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-16 22:19:51,966 [3644] [3] DEBUG EMC.Solutions.VNXe.UemCliAdapter.Engine.ConnectionManager - Finding File Storage System with File Share Server IP of 10.0.1.10
2013-01-16 22:19:56,880 [3644] [14] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-16 22:19:56,911 [3644] [14] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-16 22:19:56,958 [3644] [14] DEBUG EMC.Solutions.VNXe.UemCliAdapter.Engine.ConnectionManager - Finding File Storage System with File Share Server IP of 10.0.1.10
2013-01-16 22:20:23,182 [3644] [3] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-16 22:20:23,182 [3644] [3] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-16 22:20:23,245 [3644] [3] DEBUG EMC.Solutions.VNXe.UemCliAdapter.Engine.ConnectionManager - Finding File Storage System with File Share Server IP of 10.0.1.10
2013-01-16 23:24:38,756 [560] [3] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-16 23:24:38,787 [560] [3] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-16 23:24:38,803 [560] [3] DEBUG EMC.Solutions.VNXe.UemCliAdapter.Engine.ConnectionManager - Finding File Storage System with File Share Server IP of 10.0.1.10
2013-01-16 23:24:40,862 [560] [17] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-16 23:24:40,893 [560] [17] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-16 23:24:40,909 [560] [17] DEBUG EMC.Solutions.VNXe.UemCliAdapter.Engine.ConnectionManager - Finding File Storage System with File Share Server IP of 10.0.1.10
2013-01-24 22:36:02,280 [560] [10] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2013-01-24 22:36:02,358 [560] [10] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2013-01-24 22:36:02,358 [560] [10] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2013-01-24 22:36:47,535 [560] [10] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2013-01-24 22:36:47,551 [560] [10] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2013-01-24 22:36:47,551 [560] [10] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2013-01-24 22:36:48,908 [560] [3] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2013-01-24 22:36:48,924 [560] [3] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2013-01-24 22:36:48,924 [560] [3] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2013-01-24 22:36:49,501 [560] [3] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2013-01-24 22:36:49,501 [560] [3] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2013-01-24 22:36:49,517 [560] [3] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2013-01-24 22:36:49,922 [560] [3] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2013-01-24 22:36:49,938 [560] [3] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2013-01-24 22:36:49,953 [560] [3] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2013-01-24 22:37:58,812 [560] [10] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2013-01-24 22:37:58,827 [560] [10] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2013-01-24 22:37:58,843 [560] [10] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2013-01-28 11:46:07,445 [7788] [4] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-28 11:46:07,461 [7788] [4] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-28 11:46:07,508 [7788] [4] DEBUG EMC.Solutions.VNXe.UemCliAdapter.Engine.ConnectionManager - Finding File Storage System with File Share Server IP of 10.0.1.10
2013-01-28 11:46:20,487 [7788] [4] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-28 11:46:20,518 [7788] [4] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-28 11:46:20,534 [7788] [4] DEBUG EMC.Solutions.VNXe.UemCliAdapter.Engine.ConnectionManager - Finding File Storage System with File Share Server IP of 10.0.1.10
2013-01-28 11:46:35,479 [7788] [42] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-28 11:46:35,494 [7788] [42] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-28 11:46:35,526 [7788] [42] DEBUG EMC.Solutions.VNXe.UemCliAdapter.Engine.ConnectionManager - Finding File Storage System with File Share Server IP of 10.0.1.10
2013-01-28 11:46:48,333 [7788] [4] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-28 11:46:48,396 [7788] [4] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-28 11:46:48,427 [7788] [4] DEBUG EMC.Solutions.VNXe.UemCliAdapter.Engine.ConnectionManager - Finding File Storage System with File Share Server IP of 10.0.1.10
2013-01-28 11:46:50,751 [7788] [42] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-28 11:46:50,767 [7788] [42] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-28 11:46:50,798 [7788] [42] DEBUG EMC.Solutions.VNXe.UemCliAdapter.Engine.ConnectionManager - Finding File Storage System with File Share Server IP of 10.0.1.10
2013-01-28 12:16:45,788 [7788] [24] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-28 12:16:45,804 [7788] [24] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-28 12:16:45,835 [7788] [24] DEBUG EMC.Solutions.VNXe.UemCliAdapter.Engine.ConnectionManager - Finding File Storage System with File Share Server IP of 10.0.1.10
2013-01-28 12:17:09,267 [7788] [55] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-28 12:17:09,298 [7788] [55] DEBUG EMC.Solutions.Celerra.SshAdapter.Engine.ConnectionManager - Finding File Storage System with Data Mover IP of 10.0.1.10
2013-01-28 12:17:09,313 [7788] [55] DEBUG EMC.Solutions.VNXe.UemCliAdapter.Engine.ConnectionManager - Finding File Storage System with File Share Server IP of 10.0.1.10
2013-02-01 11:55:07,987 [3940] [3] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2013-02-01 11:55:08,003 [3940] [3] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2013-02-01 11:55:08,003 [3940] [3] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2013-02-01 11:55:18,065 [3940] [14] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2013-02-01 11:55:18,080 [3940] [14] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2013-02-01 11:55:18,080 [3940] [14] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2013-02-01 11:55:18,829 [3940] [3] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2013-02-01 11:55:18,845 [3940] [3] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2013-02-01 11:55:18,860 [3940] [3] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2013-02-01 11:55:19,250 [3940] [3] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2013-02-01 11:55:19,250 [3940] [3] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2013-02-01 11:55:19,266 [3940] [3] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2013-02-01 13:26:04,021 [3940] [39] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2013-02-01 13:26:04,036 [3940] [39] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2013-02-01 13:26:04,052 [3940] [39] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2013-02-01 13:26:05,300 [3940] [39] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2013-02-01 13:26:05,300 [3940] [39] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2013-02-01 13:26:05,300 [3940] [39] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2013-02-01 13:26:06,096 [3940] [39] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2013-02-01 13:26:06,111 [3940] [39] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2013-02-01 13:26:06,111 [3940] [39] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2013-02-01 13:26:07,047 [3940] [39] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2013-02-01 13:26:07,047 [3940] [39] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2013-02-01 13:26:07,063 [3940] [39] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2013-02-01 13:26:07,671 [3940] [39] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2013-02-01 13:26:07,687 [3940] [39] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2013-02-01 13:26:07,687 [3940] [39] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed
2013-02-01 13:26:08,264 [3940] [39] ERROR EMC.Solutions.Utilities.Registry.RegistryHandler - Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
2013-02-01 13:26:08,280 [3940] [39] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - System.Exception: Could not find Registry key LocalMachine\SOFTWARE\EMC\UEMCLI
at EMC.Solutions.Utilities.Registry.RegistryHandler.GetRegistryKey(String baseKey, String subKey)
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.GetInstalledLocation()
at EMC.Solutions.Utilities.VNXe.UnisphereCLI.IsInstalled()
2013-02-01 13:26:08,295 [3940] [39] DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed

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ehollis70
1 Nickel

Re: VNXe 3150 VSI plugin issue that EMC support cannot resolve

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Have you tried un-installing and re-installing Unisphere CLI? 

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KEYTOOLZ
1 Nickel

Re: VNXe 3150 VSI plugin issue that EMC support cannot resolve

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No I have not tried uninstalling then reinstalling.  Do you suggest I try that?  I also did confirm that the EMC_Credentials.XML file does exist in the dircetory that is speciifed in the log.  I dont know why it is not being seen.   It seems this all may be related to the Reg key that does not exist.

looking for this key: LocalMachine\SOFTWARE\EMC\UEMCLI

But this is the only key similiar to that:  LocalMachine\SOFTWARE\EMC\YMECLI

Im almost tempted to try renaming YMECLI to UEMCLI.

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arjunsingh1
1 Nickel

Re: VNXe 3150 VSI plugin issue that EMC support cannot resolve

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Hi,

Are the EMC Reports from this VSI host attached to the Service request?

For Windows hosts : ftp://ftp.emc.com/pub/emcgrab/Windows/ (download the appropriate version)

Please make sure you download and run the correct OS bit version of EMCReports.

If you are using Windows 2008 – you should right click the downloaded file and Run as Administrator for the EMCReports to function.

Thanks & Regards,

Arjun

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ehollis70
1 Nickel

Re: VNXe 3150 VSI plugin issue that EMC support cannot resolve

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Yes, I'd give that a try as one of the log messages is " DEBUG EMC.Solutions.Utilities.VNXe.UnisphereCLI - Unisphere CLI is not installed"  Make sure you run the installer as admin to ensure all registry settings and other modifications are performed correctly. 

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KEYTOOLZ
1 Nickel

Re: VNXe 3150 VSI plugin issue that EMC support cannot resolve

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I have not installed any reporting bits.  Are you saying I should install this reporting piece and run some kind of report then upload the report to this discussion?

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KEYTOOLZ
1 Nickel

Re: VNXe 3150 VSI plugin issue that EMC support cannot resolve

Jump to solution

I will go ahead and attemot a reinstall but when I initiailly installed I was using the admin account.  Ill do the same and report back shortly.

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