Can't reset VNXe3100 admin password

Hi Replicator,

Please have a look on the below mentioned article:

13028

Thanks

Jyothi

Hi Jyothi,

Thanks fore the reply - If I click on the link and attempt to login, the below error comes up

Hi Replicator,

Please check this:

Goal	How to reset service password and admin password?
Issue	Error message: You have been denied access to the system. (Error Code:0x6000001f)
Environment	Product: VNXe Series Product: VNXe 3100 Product: VNXe 3150 Product: VNXe 3300
Cause	The wrong password was supplied or you lost the password.
Resolution	Follow these steps: On the back of the disk processor enclosure, locate the password reset button on either Storage Processor. It's located in a small hole and label below shows 'two triangles pointing at each other'. Using a pen or a paper clip or similar blunt object, press and hold the password reset button (approximately 1 to 2 seconds) until the fault LED flashes blue. You only need to press the button on one of the storage processors (SPs). Approximately two minutes later, the Fault LED turns steady blue. Be careful !!  Pressing the reset button for more than 10 seconds will reset (reboot) the storage processor. Connect to VNXe using a browser and logon as admin with default password. The default password for admin account is set to Password123# and for service account is service .  After logging in you will be prompted  to reset the default passwords for the admin and service accounts. Note: This procedure changes the password for both admin and service accounts. If you already know the password and want to change: Admin account: Settings > More Configuration.. > Manage Administration > select admin and click on reset password. Service account: Settings > Service System > click on change service password and Execute service action. OR you can also use svc_service_password from an SSH session.

Hi again Jyothi,

I've already run that procedure maybe 4 times on 3 different machines with 3 different browsers, and all give the same result:

they get stuck at "configuring new passwords". The procedure partly works in that the service password does reset, but not the admin password.

Is there a way to reset the admin password from within an SSH session, using a similar command to svc_service_password ?

After doing a search I can see 1 or 2 other people have had the same problem, but there never seemed to be a resolution.

I looked up some of the recent cases for this issue and found one that may help. If this does not resolve your issue, you might want to open a case with EMC and reference the KB article number you used and that it did not work.

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We performed following activities to resolve this issue.

Reset service password and admin password by serially connected to the array.

Able to login putty session using service password and informed to customer that we need to use admin and Password123# for login to Unisphere Console.

Checked ECOM Services not running because of that we were not able to login to the Unipshere console.

Hence restarted the management services to make all services to run using putty session.

Able to logged into the array successfully and changed default credential for unisphere.

Informed customer that we can get the detail about the contract information by going into below path:

The Path: Setting >More Configuration >Manage Support Contracts and Now customer able to access the Unisphere without issue.

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glen

Hi Glen,

Thanks for the reply - would a Cisco console cable be compatible with the serial port on the rear of the controllers, and are there any special or undocumented commands to reset the admin password once in the shell ?

Murray

root is only available for advanced support - and it not just a simple password.

IF you have an action that requires root please open a service request

Usually the service account is enough

Hi,

Thank you for your post.

Don't you have more information about how to get root access (su - requires a password known by no one) and this c4_2_1_UIS_adminPasswordSet file please?

So, without a service contract, my device is bricked?  It is not valuable enough to be worth buying a contract.  Shame to have to throw it in the recycle bin due to a bug or lack of one little file.  Can someone have pity on me?

Thanks