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EMC VNXe SP stuck in Service Mode
I have been have an issue reconfiguring an EMC VNXe 3150. Currently, I have managed to get to the point where I can now access EMC Unisphere (Service Mode) but the single Storage Processor is unable to exit Service Mode.
Storage Processor: SPA (Primary)
Status: There is a problem with the system software on this Storage Process (SP).
Recommended Action: Reimage this SP to attempt to correct the system software problem.
I attempted the Reimage to recover the SP software configuration via Unisphere and via SSH but that didn't work.
service@spa spa:~> svc_reimage -r
###############################################################################
WARNING: This action will reimage the SSD and rebuild it from the Backend!!
###############################################################################
Enter "yes" if want to proceed with this action: yes
Clearing boot counters...
Resetting boot control data to initial defaults...
Clearing bootflash boot block
Rescue Mode
100+0 records in
100+0 records out
51200 bytes (51 kB) copied, 0.00728396 s, 7.0 MB/s
Setting reimage reboot reason thru peer...
ssh: connect to host peer port 22: No route to host
*** WARNING *** This Storage Processor is in Service Mode *** WARNING ***
*** Run "svc_diag --state=basic" to view more system state information ***
When I try to reinitialize the storage unit via SSH, it fails with the errors below.
service@spa spa:~> svc_reinit
###############################################################################
WARNING: This action will reimage the system and set it to a factory state!!
All data and all settings will be erased!!
###############################################################################
Enter "yes" if want to proceed with this action: yes
Checking if both SPs are in Service mode...
Rescue Mode
Reiniting Backend...
Creating device for disk <0> starting at sector <0x0>
Zeroing out sector <0x1000> on asidc device
1+0 records in
1+0 records out
512 bytes (512 B) copied, 0.0147188 s, 34.8 kB/s
Zeroing out sector <0x1400> on asidc device
1+0 records in
1+0 records out
512 bytes (512 B) copied, 0.001892 s, 271 kB/s
Zeroing out sector <0x291a0a8> on asidc device
1+0 records in
1+0 records out
512 bytes (512 B) copied, 0.00788508 s, 64.9 kB/s
Creating device for disk <1> starting at sector <0x0>
Zeroing out sector <0x1000> on asidc device
1+0 records in
1+0 records out
512 bytes (512 B) copied, 0.0142442 s, 35.9 kB/s
Zeroing out sector <0x1400> on asidc device
1+0 records in
1+0 records out
512 bytes (512 B) copied, 0.0015092 s, 339 kB/s
Zeroing out sector <0x291a0a8> on asidc device
1+0 records in
1+0 records out
512 bytes (512 B) copied, 0.00779338 s, 65.7 kB/s
Creating device for disk <2> starting at sector <0x0>
Zeroing out sector <0x1000> on asidc device
1+0 records in
1+0 records out
512 bytes (512 B) copied, 0.0134204 s, 38.2 kB/s
Zeroing out sector <0x1400> on asidc device
1+0 records in
1+0 records out
512 bytes (512 B) copied, 0.00280937 s, 182 kB/s
Zeroing out sector <0x291a0a8> on asidc device
1+0 records in
1+0 records out
512 bytes (512 B) copied, 0.00777899 s, 65.8 kB/s
Creating device for disk <3> starting at sector <0x0>
Zeroing out sector <0x1000> on asidc device
1+0 records in
1+0 records out
512 bytes (512 B) copied, 0.0141424 s, 36.2 kB/s
Zeroing out sector <0x1400> on asidc device
1+0 records in
1+0 records out
512 bytes (512 B) copied, 0.00309453 s, 165 kB/s
Zeroing out sector <0x291a0a8> on asidc device
1+0 records in
1+0 records out
512 bytes (512 B) copied, 0.00730093 s, 70.1 kB/s
Clearing Local NVRAM...
Clearing Local memory persistency
Clearing Local boot control data
Recreating local service partition
umount: /dev/mirrora4: not found
mke2fs 1.41.1 (01-Sep-2008)
Could not stat /dev/mirrora4 --- No such file or directory
The device apparently does not exist; did you specify it correctly?
ERROR: Failed to recreate local service partition!
*** WARNING *** This Storage Processor is in Service Mode *** WARNING ***
*** Run "svc_diag --state=basic" to view more system state information ***
I have tried everything I could think of and all the "fixes" I could find online but it always returns to the Service Mode warning.
*** WARNING *** This Storage Processor is in Service Mode *** WARNING ***
*** Run "svc_diag --state=basic" to view more system state information ***
I also tried exiting Service Mode manually via SSH, still not working.
service@spa spa:~> svc_rescue_state -c
Resetting boot control data to initial defaults...
*** WARNING *** This Storage Processor is in Service Mode *** WARNING ***
*** Run "svc_diag --state=basic" to view more system state information ***
Any ideas?
Malc_p
18 Posts
0
February 8th, 2018 02:00
Sounds like valiant attempts to resolve, but now is the time to open a DELL EMC Service support call for assistance.
troythector
6 Posts
0
February 8th, 2018 03:00
The device was purchased second hand and no longer under support contract.
Rainer_EMC
8.6K Posts
0
February 8th, 2018 05:00
then I would suggest to contact the company that sold it to you and ask them to fix it
troythector
6 Posts
0
February 8th, 2018 06:00
That's not an option either unfortunately.
umichklewis
1.2K Posts
0
February 8th, 2018 09:00
Dell|EMC might also be able to provide time-and-materials service for the hardware. It's worth opening an SR or reaching out to a local CE or Partner to get a quote for you. I've found prices are quite reasonable, and if you're interested in getting any life out of such hardware, it's not a bad investment.