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Unisphere: Pre-login startup services failed. There is no carousel data defined for this platform.
We have a VNXe3300 and have previously accessed it through Web Browser but now this is all broken.
Have installed VNX launcher and Unisphere interface starts but gets to 74% with this error:
There was a problem starting Unisphere.
Pre-login startup services failed.
There is no carousel data defined for this platform.
No idea what this error means? Has anyone seen this before and what is teh fix?
Thnaks in advance for any input, suggestions on this issue.
DELL-Sam L
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May 13th, 2022 09:00
Hello CCY admin,
Here are a few links to some kb’s that maybe of assistance. https://dell.to/3LdKdID
https://dell.to/3FGwclD
https://dell.to/3LjRnLy
CCY admin
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May 19th, 2022 22:00
Thanks so much for the response!
No luck with the first link.
2nd/3rd links not available "This article is permission based. Find another article."
Any other suggestions much appreciated!
DELL-Sam L
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May 20th, 2022 08:00
Hello CCY admin,
Here is what the link states.
Unisphere Client is not working (Java issue)
Audience Level: Customer
Article Content
Symptoms
Unable to manage VNX array using Unisphere Client.
Unable to launch "Unisphere Client".
Java errors like "java.lang.reflect.InvocationTargetException" noticed.
Cause
Launching of JVM Applet for Unisphere client from browser throws sandbox violation errors like Exceptions.
Oracle bug ID # 9007738 was raised in the Oracle forums.
Resolution
- Use Java JRE prior to 1.6.45.
- Tested with Java 1.6.37 (32 bit Java Runtime Edition) on a Windows 7 System and it worked correctly.
- Uninstall other JREs if possible. If not, disable other JREs via "Control Panel -> Java -> View -> Uncheck" except for JRE 1.6.37.
- Launching the Unisphere shortcut from desktop should work after this.
Workaround #2:Usually it will be installed on the following paths (but it is possible to install any custom location too):
Append PATH value to something like :
;c:\Program Files (x86)\Java\jre6\bin
After this has been saved, running the batch file " run.bat" should launch the Unisphere client successfully on 1.6.45 or above (tested with 1.7.45 as well).