VNX5300 Block: SANcopy returned an error on an status query.

Question

Hi all,

I recently updated two VNX5300 block only arrays from 5.32.000.5.015 to 5.32.000.5.215. Update worked fine without any issues.

Two days after the update customer informed me about several new notifications from the array (see below.).

Arrays run a MirrorView/S replication. Mirrors are up and running.

Time Stamp 07/13/14 09:07:25 (GMT) Event Number 71528016 Severity Error Host VNX5300_RZ1-SPB Storage Array CKM00120400060 SP N/A Device N/A Description SANcopy returned an error on an status query.

File: D:/Views/1a64920901cce623ab8d7df110101541.stg/catmerge/Layered/FAR/src/FARLib/SPpoll.cpp

Line: 2264

Details: Unable to query sancopy status, sancopy returned an error 712a8032

Status: 0x712a8032

Has anybody an idea how to fix the error or to stop the notifications?

Regards,

Tim

Anonymous User · Answer

Jyothi is correct!! please find the KB details below:

Impact	Explanation of MV/A message 71528035/71528016 with SAN Copy error 0x712a8032

Issue	The following messages are in SPcollects or SP logs: MirrorView_A 71528035 Caught an exception. Look at the status errorcode to determine the actual cause of the exception. @ K10CpmAdmin.cpp:2479 Details: Caught a K MirrorView_A 71528016 SANcopy returned an error on an status query. @ SPpoll.cpp:2269 Details: Unable to query sancopy status, sancopy returned an error 712a8032 Status: 0x712a8032 If dial-home is configured on the VNX, the following alert messages is shown: File: D:/Views/7659d5485759cbb905b08ed4bf25541a.stg/catmerge/Layered/FAR/src/FARLib/SPpoll.cpp Line: 2269 Details: Unable to query sancopy status, sancopy returned an error 712a8032 Status: 0x712a8032. ExtCode1=Error; ExtCode2=SPB. Full Description: A CLARiiON event with severity CRITICAL was received.

Environment	Product: VNX Series

Cause	This event log entry can be ignored. The messages show up whenever an SPCollect is run. The MirrorView/A component will try to query information from SAN Copy. If no mirrors were created, this error is expected.

Resolution	No fix is required because the messages are expected. If you do not want to see this error message, uninstall the MV/A enabler.

Jyothi_P_Bharat · Answer

Hi TimMaier, Could you please check the KB85153 ,it might help you. Thanks Jyothi

VNX

VNX5300 Block: SANcopy returned an error on an status query.

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