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VNXE3200 injoignable after shutdown
Hi
After have two SP in service mode we decide to shutdown via web all
after re put cable alimentation the vnxe 3200 dont join the network (no ping and no web)
please how we can fix it
thanks
DELL-Sam L
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April 16th, 2020 12:00
Hello kingstdz,
Were you getting any errors prior to shutdown or your VNXe3200? What was the order that you did for shutdown and power up?
Please let us know if you have any other questions.
kingstdz
6 Posts
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April 20th, 2020 01:00
hi and thanks
svc_rescue_state -l
comp code count max action
---- ---- ----- --- ---------------
SYSTEM 0x01 0 3 0x00 (RESCUE)
SSD 0x02 0 1 0x04 (REIMAGE PROMPT)
MIRROR 0x03 0 3 0x04 (REIMAGE PROMPT)
CCSX 0x04 0 3 0x02 (RECOVER CONFIG PROMPT)
CDX 0x05 0 3 0x02 (RECOVER CONFIG PROMPT)
LOG 0x06 0 3 0x02 (RECOVER CONFIG PROMPT)
CP CS 0x07 0 3 0x02 (RECOVER CONFIG PROMPT)
CP ECOM 0x08 0 3 0x02 (RECOVER CONFIG PROMPT)
USER 0x09 0 1 0x05 (RESCUE MODE REQUESTED)
POST 0x0a 0 1 0x00 (RESCUE)
BOOTFL 0x0b 0 3 0x00 (RESCUE)
PLTFORM 0x0c 0 3 0x00 (RESCUE)
CDX2 0x0d 0 3 0x06 (IGNORE)
CDX3 0x0e 0 3 0x06 (IGNORE)
CDX4 0x0f 0 3 0x06 (IGNORE)
CDX5 0x10 0 3 0x06 (IGNORE)
ADMIN 0x11 0 3 0x02 (RECOVER CONFIG PROMPT)
APPINIT 0x12 1 3 0x00 (RESCUE)
SVCREBOOT 0x13 0 3 0x06 (IGNORE)
UPGRADE 0x14 0 1 0x00 (RESCUE)
SVCREIMAGE 0x15 0 3 0x06 (IGNORE)
SVCHALT 0x16 0 3 0x06 (IGNORE)
SVCMODE 0x17 0 3 0x06 (IGNORE)
AUTOPWROFF 0x18 0 1 0x00 (RESCUE)
MANPWROFF 0x19 0 1 0x00 (RESCUE)
FW 0x1a 0 3 0x00 (RESCUE)
SOFTWARE 0x1b 1 1 0x00 (RESCUE)
DELL-Sam L
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April 21st, 2020 10:00
Hello kingstdz,
Based on the output you provided you look to have a possible corrupt image on your SP’s. I would call into support so that we can take a deeper look into this issue.
Please let us know if you have any other questions.