Continuous MSI Installer errors, hlktmp file, and inability to install new software

Hello again,

I ended up running MBAM and deleted errors that came up. I also ran Live One Scanner and CCleaner. The Windows Installer is still not working (e.g., I cannot install any Microsoft updates) :(

I have included the MBAM and updated HJT logs below.

Malwarebytes' Anti-Malware 1.36
Database version: 2170
Windows 5.1.2600 Service Pack 3

23/05/2009 1:52:44 PM
mbam-log-2009-05-23 (13-52-44).txt

Scan type: Quick Scan
Objects scanned: 97776
Time elapsed: 3 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:55:51 PM, on 23/05/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\netdde.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-21-3459926742-2536925042-322122427-1005\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User '?')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://pccheckup.dellfix.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
O16 - DPF: {A796D216-2DE1-4EA8-BABB-FE6E7C959098} (HPSDDX Class) - http://www.hp.com/cpso-support-new/SDD/hpsddObjSigned.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {DA758BB1-5F89-4465-975F-8D7179A4BCF3} (WheelofFortune Object) - http://messenger.zone.msn.com/binary/WoF.cab57176.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab57176.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: Debug Diagnostic Service (DbgSvc) - Unknown owner - C:\Program Files\DebugDiag\DbgSvc.exe (file missing)
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Unknown owner - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE (file missing)
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: PLFlash DeviceIoControl Service - Unknown owner - C:\WINDOWS\system32\IoctlSvc.exe (file missing)
O23 - Service: SAVRoam (SavRoam) - Unknown owner - C:\Program Files\Symantec AntiVirus\SavRoam.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
O23 - Service: Windows Search (WSearch) - Unknown owner - C:\WINDOWS\system32\SearchIndexer.exe (file missing)

--
End of file - 6069 bytes

Thank you!

Quick update....

I went to the microsoft community and found the following link: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?pg=1&p=1&tid=7f28cb15-01df-42e0-826e-768e9c5dcf3c&dg=microsoft.public.windowsupdate&lang=en&cr=US&sloc=en-us

I followed these instructions and the updates are finally downloading:

1. Click on Start and then click Run, 
2. In the open field type "REGSVR32 WUAPI.DLL" (without quotation marks) and 
press Enter. 
3. When you receive the "DllRegisterServer in WUAPI.DLL succeeded" message, 
click OK. 
4. Please repeat these steps for each of the following commands: 
REGSVR32 WUAUENG.DLL 
REGSVR32 WUAUENG1.DLL 
REGSVR32 ATL.DLL 
REGSVR32 WUCLTUI.DLL 
REGSVR32 WUPS.DLL 
REGSVR32 WUPS2.DLL 
REGSVR32 WUWEB.DLL

I still have to wait and see if they'll install properly, so I'll update shortly.

Welcome to the Dell Malware Removal forum, K_Kat.

I'm looking over your log but in the meantime can you tell me if have installed or know of a program installed called Alladin Hardlock Device Driver? Please check Control Panel to see if it is listed there under Add/Remove Programs. It may be listed as just Hardlock Device Driver. Don't do anything with it yet as we are just checking for it at this point.

Also, please rerun MBAM but this time run a Full Scan, instead of a Quick Scan, and post the results.

Hi williamkidd,

Thank you for your response :) I recall seeing Aladdin in my registry but I deleted it yesterday. It was never listed in my Add/Remove programs. However, the following is listed: HASP HL Device Driver.

Here is the full MBAM scan log I ran:

Malwarebytes' Anti-Malware 1.36
Database version: 2170
Windows 5.1.2600 Service Pack 3

23/05/2009 1:15:16 PM
mbam-log-2009-05-23 (13-15-16).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 251813
Time elapsed: 1 hour(s), 44 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Thank you!

Oops....I just googled HASP HL Device Driver and it IS listed on the Aladdin product webpage. I'm not sure why I have it...I downloaded a student version of the stats program S Plus (S+) last week. Could it be associated with that?

Also...another update on the Windows Installer....it works now. Adding the above-mentioned .dll did the trick :) However, I still think my system has other problems.....I would really like to "clean up" and ensure that I have all of the required protection. I have to download Symantec because my university requires it. I am going to re-install it now and see if it will work.

Oops....I just googled HASP HL Device Driver and it IS listed on the Aladdin product webpage. I'm not sure why I have it...I downloaded a student version of the stats program S Plus (S+) last week. Could it be associated with that?

It's probably not related to the program as it is a USB driver unless you also installed some hardware with it. It is most likely related to a USB dongle so you may end up wanting to reinstall/repair the drivers at some point if you are using that hardware.

Also...another update on the Windows Installer....it works now. Adding the above-mentioned .dll did the trick

That's good to hear. That initial DLL is the Windows Update Application Programming Interface (WUAPI) and all of those other DLLs are associated with Windows Update. What you did was reregister them.

However, I still think my system has other problems.....I would really like to "clean up" and ensure that I have all of the required protection. I have to download Symantec because my university requires it. I am going to re-install it now and see if it will work.

Ok, I can help you with "clean up" and give you some advice on protecting your system. Did you have any luck reinstalling Symantec? If not then we will have to run the Norton Removal Tool and possibly the Windows Installer Cleanup Utility before trying again.

Hello again :)

I managed to install Symantec Antivirus, however, the LiveUpdate feature is not working. I keep getting an error:

Source: Symantec Antivirus; Application Event: 16; "Manual LiveUpdate failed to download virus definitions."

It is preceded by the following errors:

Source: Application Hang; Event ID: 1001; "Fault bucket 1180947459".

0000: 6b637542 203a7465 30383131 34373439
0010: 0a0d3935

Source: Application Hang; Category: 101; Event ID: 1002; "Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000."

0000: 6c707041 74616369 206e6f69 676e6148
0010: 65692020 6f6c7078 652e6572 38206578
0020: 362e302e 2e313030 30373831 6e692032
0030: 6e756820 70706167 302e3020 302e302e
0040: 20746120 7366666f 30207465 30303030
0050: 303030

Source: MsiInstaller; Warning; EventID: 1015. Failed to connect to server. Error: 0x800706BA.

Also, although I managed to download all Urgent Microsoft downloads, 2/10 optional ones failed, with the following errors:

Source: Windows Update Agent; Category: Installation; Event ID: 20; Error: 0x80070641 Office Live Add-in

0000: 336e6957 65524832 746c7573 3878303d
0010: 30373030 20313436 61647055 44496574
0020: 46417b3d 31354335 312d4636 2d343637
0030: 30434434 4531422d 45312d39 42443032
0040: 31384545 207d4335 69766552 6e6f6973
0050: 626d754e 313d7265 00203130

Thank you for your help :)

K_Kat,

There's going to be a slight delay for some further research and food but I have a good idea of the direction that we need to take next so hang tight and I'll be back ASAP.

Hi williamkidd,

Thank you! I uninstalled symantec again and ran CCleaner. It would not update at all. So, I'll wait for your reply :)

Hello again :)

I actually went back to the university webpage (I am a student and we have access to the Corporate Edition via a download on the University of Waterloo webpage) and downloaded and installed everything successfully. So, Symantec is back up and running with updates.

I am still having problems with msconfig and uninstalling portions of Nero and other programs that I no longer need. There's a long list of .msi packages on the Add/Remove Programs list on Windows but it won't let me delete the icons. If we could do a thorough clean-up and ensure that the operating system is working ok, that would be great. Thank you! :)

Here is the current HJT log:

 Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:38:21 PM, on 23/05/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\netdde.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\WINDOWS\System32\dmadmin.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://service1.symantec.com
O15 - Trusted Zone: http://www.symantec.com
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://pccheckup.dellfix.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
O16 - DPF: {A796D216-2DE1-4EA8-BABB-FE6E7C959098} (HPSDDX Class) - http://www.hp.com/cpso-support-new/SDD/hpsddObjSigned.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {DA758BB1-5F89-4465-975F-8D7179A4BCF3} (WheelofFortune Object) - http://messenger.zone.msn.com/binary/WoF.cab57176.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab57176.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Debug Diagnostic Service (DbgSvc) - Unknown owner - C:\Program Files\DebugDiag\DbgSvc.exe (file missing)
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: PLFlash DeviceIoControl Service - Unknown owner - C:\WINDOWS\system32\IoctlSvc.exe (file missing)
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
O23 - Service: Windows Search (WSearch) - Unknown owner - C:\WINDOWS\system32\SearchIndexer.exe (file missing)

--
End of file - 9582 bytes

K_Kat,

What version of Symantec AntiVirus is this? It looks like it may be the Corporate Edition. Please let me know the full product name listed on the CD/DVD.

If it is a Corporate Edition then please answer the following question:
* If this computer belongs to someone else, do you have authority to apply the fixes we will use?

Hi Williamkidd,

I realized that I never responded to your second question. Yes, this is my own personal laptop and I have sole administrative privilages. I actually solved all of my initial issues by rebooting with the Windows XP CD in repair mode. Now, MSCONFIG, installer, Windows XP SP3, and Symantec all seem to be functioning fine. However, when I run HJT, I still get quite a list in the log. I'm wondering what is and isn't safe to 'fix'?

Thank you:emotion-1:

The current log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:48:40 PM, on 24/05/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\DRIVERS\o2flash.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\WINDOWS\OEM13Mon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Dell Support Center\gs_agent\dsc.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [OEM13Mon.exe] C:\WINDOWS\OEM13Mon.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://service1.symantec.com
O15 - Trusted Zone: http://www.symantec.com
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://pccheckup.dellfix.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1243215938944
O16 - DPF: {A796D216-2DE1-4EA8-BABB-FE6E7C959098} (HPSDDX Class) - http://www.hp.com/cpso-support-new/SDD/hpsddObjSigned.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {DA758BB1-5F89-4465-975F-8D7179A4BCF3} (WheelofFortune Object) - http://messenger.zone.msn.com/binary/WoF.cab57176.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab57176.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Debug Diagnostic Service (DbgSvc) - Unknown owner - C:\Program Files\DebugDiag\DbgSvc.exe (file missing)
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: O2FLASH (o2flash) - O2Micro International - C:\WINDOWS\system32\DRIVERS\o2flash.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
O23 - Service: Windows Search (WSearch) - Unknown owner - C:\WINDOWS\system32\SearchIndexer.exe (file missing)

--
End of file - 9968 bytes

Also...

Since I'm trying to "clean up" my computer, I was also wondering if these startup settings (generated by HJT) are set in an efficient manner (i.e., allowing the system to startup and run as smoothly as possible).

Thank you!

StartupList report, 24/05/2009, 11:50:59 PM
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows XP SP3 (WinNT 5.01.2600)
Detected: Internet Explorer v8.00 (8.00.6001.18702)
* Using default options
* Including empty and uninteresting sections
* Showing rarely important sections
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\DRIVERS\o2flash.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\WINDOWS\OEM13Mon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Dell Support Center\gs_agent\dsc.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\Documents and Settings\Kathy Smolewska\Start Menu\Programs\Startup]
*No files*

Shell folders AltStartup:
*Folder not found*

User shell folders Startup:
*Folder not found*

User shell folders AltStartup:
*Folder not found*

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
*No files*

Shell folders Common AltStartup:
*Folder not found*

User shell folders Common Startup:
*Folder not found*

User shell folders Alternate Common Startup:
*Folder not found*

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

[HKLM\Software\Microsoft\Windows\CurrentVersion\Winlogon]
*Registry key not found*

[HKCU\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
*Registry value not found*

[HKCU\Software\Microsoft\Windows\CurrentVersion\Winlogon]
*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

Broadcom Wireless Manager UI = C:\WINDOWS\system32\WLTRAY.exe
SynTPEnh = C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
dscactivate = "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
GrooveMonitor = "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
SunJavaUpdateSched = "C:\Program Files\Java\jre6\bin\jusched.exe"
ccApp = "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
vptray = C:\PROGRA~1\SYMANT~1\VPTray.exe
Adobe Reader Speed Launcher = "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
IgfxTray = C:\WINDOWS\system32\igfxtray.exe
HotKeysCmds = C:\WINDOWS\system32\hkcmd.exe
Persistence = C:\WINDOWS\system32\igfxpers.exe
RTHDCPL = RTHDCPL.EXE
Alcmtr = ALCMTR.EXE
dellsupportcenter = "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
OEM13Mon.exe = C:\WINDOWS\OEM13Mon.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce

*No values found*

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnceEx

*No values found*

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce

*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe
SpybotSD TeaTimer = C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce

*No values found*

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnceEx

*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunServices

*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce

*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Run

*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Run

*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

[OptionalComponents]
 =

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce
*No subkeys found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnceEx
*No subkeys found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce
*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run
*No subkeys found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce
*No subkeys found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnceEx
*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunServices
*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce
*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Run
*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Run
*Registry key not found*

--------------------------------------------------

File association entry for .EXE:
HKEY_CLASSES_ROOT\exefile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .COM:
HKEY_CLASSES_ROOT\comfile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .BAT:
HKEY_CLASSES_ROOT\batfile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .PIF:
HKEY_CLASSES_ROOT\piffile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .SCR:
HKEY_CLASSES_ROOT\scrfile\shell\open\command

(Default) = "%1" /S

--------------------------------------------------

File association entry for .HTA:
HKEY_CLASSES_ROOT\htafile\shell\open\command

(Default) = C:\WINDOWS\system32\mshta.exe "%1" %*

--------------------------------------------------

File association entry for .TXT:
HKEY_CLASSES_ROOT\txtfile\shell\open\command

(Default) = %SystemRoot%\system32\NOTEPAD.EXE %1

--------------------------------------------------

Enumerating Active Setup stub paths:
HKLM\Software\Microsoft\Active Setup\Installed Components
(* = disabled by HKCU twin)

[<{12d0ed0d-0ee0-4f90-8827-78cefb8f4988}] *
StubPath = C:\WINDOWS\system32\ieudinit.exe

[>{22d6f312-b0f6-11d0-94ab-0080c74c7e95}]
StubPath = C:\WINDOWS\INF\unregmp2.exe /ShowWMP

[>{26923b43-4d38-484f-9b9e-de460746276c}] *
StubPath = C:\WINDOWS\system32\ie4uinit.exe -UserIconConfig

[>{60B49E34-C7CC-11D0-8953-00A0C90347FF}] *
StubPath = "C:\WINDOWS\system32\rundll32.exe" "C:\WINDOWS\system32\iedkcs32.dll",BrandIEActiveSetup SIGNUP

[>{60B49E34-C7CC-11D0-8953-00A0C90347FF}MICROS] *
StubPath = RunDLL32 IEDKCS32.DLL,BrandIE4 SIGNUP

[>{881dd1c5-3dcf-431b-b061-f3f88e8be88a}] *
StubPath = %systemroot%\system32\shmgrate.exe OCInstallUserConfigOE

[{10880D85-AAD9-4558-ABDC-2AB1552D831F}] *
StubPath = "C:\Program Files\Common Files\LightScribe\LSRunOnce.exe"

[{2C7339CF-2B09-4501-B3F3-F3508C9228ED}] *
StubPath = %SystemRoot%\system32\regsvr32.exe /s /n /i:/UserInstall %SystemRoot%\system32\themeui.dll

[{44BBA840-CC51-11CF-AAFA-00AA00B6015C}] *
StubPath = "%ProgramFiles%\Outlook Express\setup50.exe" /APP:OE /CALLER:WINNT /user /install

[{44BBA842-CC51-11CF-AAFA-00AA00B6015B}] *
StubPath = rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\msnetmtg.inf,NetMtg.Install.PerUser.NT

[{5945c046-1e7d-11d1-bc44-00c04fd912be}] *
StubPath = rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\msmsgs.inf,BLC.QuietInstall.PerUser

[{6BF52A52-394A-11d3-B153-00C04F79FAA6}] *
StubPath = rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\wmp11.inf,PerUserStub

[{7790769C-0471-11d2-AF11-00C04FA35D02}] *
StubPath = "%ProgramFiles%\Outlook Express\setup50.exe" /APP:WAB /CALLER:WINNT /user /install

[{89820200-ECBD-11cf-8B85-00AA005B4340}] *
StubPath = regsvr32.exe /s /n /i:U shell32.dll

[{89820200-ECBD-11cf-8B85-00AA005B4383}] *
StubPath = C:\WINDOWS\system32\ie4uinit.exe -BaseSettings

[{89B4C1CD-B018-4511-B0A1-5476DBF70820}] *
StubPath = C:\WINDOWS\system32\Rundll32.exe C:\WINDOWS\system32\mscories.dll,Install

[{8b15971b-5355-4c82-8c07-7e181ea07608}] *
StubPath = rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\fxsocm.inf,Fax.Install.PerUser

--------------------------------------------------

Enumerating ICQ Agent Autostart apps:
HKCU\Software\Mirabilis\ICQ\Agent\Apps

*Registry key not found*

--------------------------------------------------

Load/Run keys from C:\WINDOWS\WIN.INI:

load=*INI section not found*
run=*INI section not found*

Load/Run keys from Registry:

HKLM\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKLM\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKLM\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKCU\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKCU\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\Windows: load=
HKCU\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: AppInit_DLLs=

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\system32\logon.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------

Checking for EXPLORER.EXE instances:

C:\WINDOWS\Explorer.exe: PRESENT!

C:\Explorer.exe: not present
C:\WINDOWS\Explorer\Explorer.exe: not present
C:\WINDOWS\System\Explorer.exe: not present
C:\WINDOWS\System32\Explorer.exe: not present
C:\WINDOWS\Command\Explorer.exe: not present
C:\WINDOWS\Fonts\Explorer.exe: not present

--------------------------------------------------

Checking for superhidden extensions:

.lnk: HIDDEN! (arrow overlay: yes)
.pif: HIDDEN! (arrow overlay: yes)
.exe: not hidden
.com: not hidden
.bat: not hidden
.hta: not hidden
.scr: not hidden
.shs: HIDDEN!
.shb: HIDDEN!
.vbs: not hidden
.vbe: not hidden
.wsh: not hidden
.scf: HIDDEN! (arrow overlay: NO!)
.url: HIDDEN! (arrow overlay: yes)
.js: not hidden
.jse: not hidden

--------------------------------------------------

Verifying REGEDIT.EXE integrity:

- Regedit.exe found in C:\WINDOWS
- .reg open command is normal (regedit.exe %1)
- Company name OK: 'Microsoft Corporation'
- Original filename OK: 'REGEDIT.EXE'
- File description: 'Registry Editor'

Registry check passed

--------------------------------------------------

Enumerating Browser Helper Objects:

AcroIEHelperStub - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll - {18DF081C-E8AD-4283-A596-FA578C2EBDC3}
(no name) - C:\PROGRA~1\SPYBOT~1\SDHelper.dll - {53707962-6F74-2D53-2644-206D7942484F}
(no name) - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll - {72853161-30C5-4D22-B7F9-0BBC1D38A37E}
(no name) - C:\Program Files\Java\jre6\bin\jp2ssv.dll - {DBC80044-A445-435b-BC74-9C25C1C588A9}
JQSIEStartDetectorImpl - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll - {E7E6F031-17CE-4C07-BC86-EABFE594F69C}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Ad-Aware Update (Weekly).job
AppleSoftwareUpdate.job
MP Scheduled Scan.job
User_Feed_Synchronization-{AA756B5D-E938-451F-A9E3-09C4B6886FA0}.job
WebReg HP Deskjet F4200 series.job

--------------------------------------------------

Enumerating Download Program Files:

[Support.com Configuration Class]
InProcServer32 = C:\Program Files\Common Files\supportsoft\bin\tgctlcm.dll
CODEBASE = http://pccheckup.dellfix.com/sdccommon/download/tgctlcm.cab

[Office Genuine Advantage Validation Tool]
InProcServer32 = C:\WINDOWS\system32\OGACheckControl.DLL
CODEBASE = http://download.microsoft.com/download/e/4/9/e494c802-dd90-4c6b-a074-469358f075a6/OGAControl.cab

[Windows Genuine Advantage Validation Tool]
InProcServer32 = C:\WINDOWS\system32\legitcheckcontrol.dll
CODEBASE = http://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab

[Windows Live Safety Center Base Module]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\wlscBase.dll
CODEBASE = http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab

[WUWebControl Class]
InProcServer32 = C:\WINDOWS\system32\wuweb.dll
CODEBASE = http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1243215938944

[Java Plug-in 1.6.0_13]
InProcServer32 = C:\Program Files\Java\jre6\bin\jp2iexp.dll
CODEBASE = http://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab

[HPSDDX Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\sdd.dll
CODEBASE = http://www.hp.com/cpso-support-new/SDD/hpsddObjSigned.cab

[MSN Games - Installer]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\ZIntro.ocx
CODEBASE = http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab

[MessengerStatsClient Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\MessengerStatsPAClient.dll
CODEBASE = http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab

[Java Plug-in 1.6.0_04]
InProcServer32 = C:\Program Files\Java\jre6\bin\jp2iexp.dll
CODEBASE = http://java.sun.com/update/1.6.0/jinstall-1_6_0_04-windows-i586.cab

[Java Plug-in 1.6.0_05]
InProcServer32 = C:\Program Files\Java\jre6\bin\jp2iexp.dll
CODEBASE = http://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab

[Java Plug-in 1.6.0_07]
InProcServer32 = C:\Program Files\Java\jre6\bin\jp2iexp.dll
CODEBASE = http://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab

[Java Plug-in 1.6.0_13]
InProcServer32 = C:\Program Files\Java\jre6\bin\jp2iexp.dll
CODEBASE = http://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab

[Java Plug-in 1.6.0_13]
InProcServer32 = C:\Program Files\Java\jre6\bin\npjpi160_13.dll
CODEBASE = http://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\system32\Macromed\Flash\Flash10b.ocx
CODEBASE = http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

[WheelofFortune Object]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\WoF.ocx
CODEBASE = http://messenger.zone.msn.com/binary/WoF.cab57176.cab

[ZoneChess Object]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\Chess.ocx
CODEBASE = http://messenger.zone.msn.com/binary/Chess.cab57176.cab

--------------------------------------------------

Enumerating Winsock LSP files:

NameSpace #1: C:\Program Files\Bonjour\mdnsNSP.dll
NameSpace #2: C:\WINDOWS\System32\mswsock.dll
NameSpace #3: C:\WINDOWS\System32\winrnr.dll
NameSpace #4: C:\WINDOWS\System32\mswsock.dll
Protocol #1: C:\WINDOWS\system32\mswsock.dll
Protocol #2: C:\WINDOWS\system32\mswsock.dll
Protocol #3: C:\WINDOWS\system32\mswsock.dll
Protocol #4: C:\WINDOWS\system32\rsvpsp.dll
Protocol #5: C:\WINDOWS\system32\rsvpsp.dll
Protocol #6: C:\WINDOWS\system32\mswsock.dll
Protocol #7: C:\WINDOWS\system32\mswsock.dll
Protocol #8: C:\WINDOWS\system32\mswsock.dll
Protocol #9: C:\WINDOWS\system32\mswsock.dll
Protocol #10: C:\WINDOWS\system32\mswsock.dll
Protocol #11: C:\WINDOWS\system32\mswsock.dll
Protocol #12: C:\WINDOWS\system32\mswsock.dll
Protocol #13: C:\WINDOWS\system32\mswsock.dll
Protocol #14: C:\WINDOWS\system32\mswsock.dll
Protocol #15: C:\WINDOWS\system32\mswsock.dll
Protocol #16: C:\WINDOWS\system32\mswsock.dll
Protocol #17: C:\WINDOWS\system32\mswsock.dll
Protocol #18: C:\WINDOWS\system32\mswsock.dll
Protocol #19: C:\WINDOWS\system32\mswsock.dll
Protocol #20: C:\WINDOWS\system32\mswsock.dll
Protocol #21: C:\WINDOWS\system32\mswsock.dll
Protocol #22: C:\WINDOWS\system32\mswsock.dll
Protocol #23: C:\WINDOWS\system32\mswsock.dll

--------------------------------------------------

Enumerating Windows NT/2000/XP services

abp480n5: \SystemRoot\system32\DRIVERS\ABP480N5.SYS (disabled)
Microsoft ACPI Driver: system32\DRIVERS\ACPI.sys (system)
Microsoft Embedded Controller Driver: system32\DRIVERS\ACPIEC.sys (system)
adpu160m: \SystemRoot\system32\DRIVERS\adpu160m.sys (disabled)
Microsoft Kernel Acoustic Echo Canceller: system32\drivers\aec.sys (manual start)
AFD: \SystemRoot\System32\drivers\afd.sys (system)
Intel AGP Bus Filter: \SystemRoot\system32\DRIVERS\agp440.sys (disabled)
Compaq AGP Bus Filter: \SystemRoot\system32\DRIVERS\agpCPQ.sys (disabled)
Aha154x: \SystemRoot\system32\DRIVERS\aha154x.sys (disabled)
aic78u2: \SystemRoot\system32\DRIVERS\aic78u2.sys (disabled)
aic78xx: \SystemRoot\system32\DRIVERS\aic78xx.sys (disabled)
Aladdin HASP Key: system32\DRIVERS\akshasp.sys (manual start)
Aladdin USB Key: system32\DRIVERS\aksusb.sys (manual start)
Alerter: %SystemRoot%\system32\svchost.exe -k LocalService (disabled)
Application Layer Gateway Service: %SystemRoot%\System32\alg.exe (manual start)
AliIde: \SystemRoot\system32\DRIVERS\aliide.sys (disabled)
ALI AGP Bus Filter: \SystemRoot\system32\DRIVERS\alim1541.sys (disabled)
Ambfilt: system32\drivers\Ambfilt.sys (manual start)
AMD AGP Bus Filter Driver: \SystemRoot\system32\DRIVERS\amdagp.sys (disabled)
amsint: \SystemRoot\system32\DRIVERS\amsint.sys (disabled)
Alps Touch Pad Filter Driver for Windows 2000/XP/Vista: system32\DRIVERS\Apfiltr.sys (manual start)
APPDRV: \SystemRoot\SYSTEM32\DRIVERS\APPDRV.SYS (system)
Apple Mobile Device: "C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe" (disabled)
Application Management: %SystemRoot%\system32\svchost.exe -k netsvcs (manual start)
1394 ARP Client Protocol: system32\DRIVERS\arp1394.sys (manual start)
asc: \SystemRoot\system32\DRIVERS\asc.sys (disabled)
asc3350p: \SystemRoot\system32\DRIVERS\asc3350p.sys (disabled)
asc3550: \SystemRoot\system32\DRIVERS\asc3550.sys (disabled)
ASP.NET State Service: %SystemRoot%\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (autostart)
RAS Asynchronous Media Driver: system32\DRIVERS\asyncmac.sys (manual start)
Standard IDE/ESDI Hard Disk Controller: system32\DRIVERS\atapi.sys (system)
ATM ARP Client Protocol: system32\DRIVERS\atmarpc.sys (manual start)
Windows Audio: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Audio Stub Driver: system32\DRIVERS\audstub.sys (manual start)
Dell Wireless WLAN Card Driver: system32\DRIVERS\bcmwl5.sys (manual start)
Background Intelligent Transfer Service: %SystemRoot%\system32\svchost.exe -k netsvcs (manual start)
Bonjour Service: "C:\Program Files\Bonjour\mDNSResponder.exe" (disabled)
Computer Browser: %SystemRoot%\system32\svchost.exe -k netsvcs (disabled)
cbidf: \SystemRoot\system32\DRIVERS\cbidf2k.sys (disabled)
Closed Caption Decoder: system32\DRIVERS\CCDECODE.sys (manual start)
Symantec Event Manager: "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe" (manual start)
Symantec Settings Manager: "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe" (autostart)
cd20xrnt: \SystemRoot\system32\DRIVERS\cd20xrnt.sys (disabled)
CD-ROM Driver: system32\DRIVERS\cdrom.sys (system)
Indexing Service: %SystemRoot%\system32\cisvc.exe (manual start)
ClipBook: %SystemRoot%\system32\clipsrv.exe (disabled)
.NET Runtime Optimization Service v2.0.50727_X86: C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe (manual start)
Microsoft ACPI Control Method Battery Driver: system32\DRIVERS\CmBatt.sys (manual start)
CmdIde: \SystemRoot\system32\DRIVERS\cmdide.sys (disabled)
Microsoft Composite Battery Driver: system32\DRIVERS\compbatt.sys (system)
COM+ System Application: C:\WINDOWS\system32\dllhost.exe /Processid:{02D4B3F1-FD88-11D1-960D-00805FC79235} (manual start)
Cpqarray: \SystemRoot\system32\DRIVERS\cpqarray.sys (disabled)
Cryptographic Services: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
CrystalSysInfo: \??\C:\Program Files\MediaCoder Audio Edition\SysInfo.sys (manual start)
dac2w2k: \SystemRoot\system32\DRIVERS\dac2w2k.sys (disabled)
dac960nt: \SystemRoot\system32\DRIVERS\dac960nt.sys (disabled)
Debug Diagnostic Service: "C:\Program Files\DebugDiag\DbgSvc.exe" (manual start)
DCOM Server Process Launcher: %SystemRoot%\system32\svchost -k DcomLaunch (autostart)
Symantec AntiVirus Definition Watcher: "C:\Program Files\Symantec AntiVirus\DefWatch.exe" (autostart)
DHCP Client: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
Disk Driver: system32\DRIVERS\disk.sys (system)
Logical Disk Manager Administrative Service: %SystemRoot%\System32\dmadmin.exe /com (manual start)
dmboot: System32\drivers\dmboot.sys (disabled)
Logical Disk Manager Driver: system32\DRIVERS\dmio.sys (system)
Logical Disk Manager: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Microsoft Kernel DLS Syntheiszer: system32\drivers\DMusic.sys (manual start)
DNS Client: %SystemRoot%\system32\svchost.exe -k NetworkService (autostart)
Wired AutoConfig: %SystemRoot%\System32\svchost.exe -k dot3svc (manual start)
MS IEEE-1284.4 Driver: system32\DRIVERS\Dot4.sys (manual start)
Print Class Driver for IEEE-1284.4: system32\DRIVERS\Dot4Prt.sys (manual start)
MS Dot4USB Filter Dot4USB Filter: system32\DRIVERS\dot4usb.sys (manual start)
dpti2o: \SystemRoot\system32\DRIVERS\dpti2o.sys (disabled)
Microsoft Kernel DRM Audio Descrambler: system32\drivers\drmkaud.sys (manual start)
Intel(R) PRO Adapter Driver: system32\DRIVERS\e100b325.sys (manual start)
Extensible Authentication Protocol Service: %SystemRoot%\System32\svchost.exe -k eapsvcs (manual start)
Symantec Eraser Control driver: \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys (system)
EraserUtilRebootDrv: \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys (manual start)
Error Reporting Service: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Event Log: %SystemRoot%\system32\services.exe (autostart)
COM+ Event System: C:\WINDOWS\system32\svchost.exe -k netsvcs (manual start)
Fast User Switching Compatibility: %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)
Fax: %systemroot%\system32\fxssvc.exe (autostart)
Floppy Disk Controller Driver: system32\DRIVERS\fdc.sys (manual start)
Floppy Disk Driver: system32\DRIVERS\flpydisk.sys (manual start)
FltMgr: system32\drivers\fltmgr.sys (system)
Windows Presentation Foundation Font Cache 3.0.0.0: C:\WINDOWS\Microsoft.NET\Framework\v3.0\WPF\PresentationFontCache.exe (manual start)
Volume Manager Driver: system32\DRIVERS\ftdisk.sys (system)
GEAR ASPI Filter Driver: System32\Drivers\GEARAspiWDM.sys (manual start)
getPlus(R) Helper: C:\Program Files\NOS\bin\getPlus_HelperSvc.exe (manual start)
GoToAssist: "C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe" Start=service (manual start)
Generic Packet Classifier: system32\DRIVERS\msgpc.sys (manual start)
hardlock: \??\C:\WINDOWS\system32\drivers\hardlock.sys (autostart)
Microsoft UAA Bus Driver for High Definition Audio: system32\DRIVERS\HDAudBus.sys (manual start)
Help and Support: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Human Interface Device Access: %SystemRoot%\System32\svchost.exe -k netsvcs (disabled)
Microsoft HID Class Driver: system32\DRIVERS\hidusb.sys (manual start)
Health Key and Certificate Management Service: %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)
hpn: \SystemRoot\system32\DRIVERS\hpn.sys (disabled)
hpqcxs08: %SystemRoot%\system32\svchost.exe -k hpdevmgmt (disabled)
HP CUE DeviceDiscovery Service: %SystemRoot%\system32\svchost.exe -k hpdevmgmt (disabled)
IEEE-1284.4 Driver HPZid412: system32\DRIVERS\HPZid412.sys (manual start)
Print Class Driver for IEEE-1284.4 HPZipr12: system32\DRIVERS\HPZipr12.sys (manual start)
USB to IEEE-1284.4 Translation Driver HPZius12: system32\DRIVERS\HPZius12.sys (manual start)
HTTP: System32\Drivers\HTTP.sys (manual start)
HTTP SSL: %SystemRoot%\System32\svchost.exe -k HTTPFilter (manual start)
i2omp: \SystemRoot\system32\DRIVERS\i2omp.sys (disabled)
i8042 Keyboard and PS/2 Mouse Port Driver: system32\DRIVERS\i8042prt.sys (system)
ialm: system32\DRIVERS\igxpmp32.sys (manual start)
Intel AHCI Controller: system32\DRIVERS\iaStor.sys (system)
InstallDriver Table Manager: "C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe" (manual start)
Windows CardSpace: "C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe" (manual start)
CD-Burning Filter Driver: system32\DRIVERS\imapi.sys (system)
IMAPI CD-Burning COM Service: C:\WINDOWS\system32\imapi.exe (manual start)
ini910u: \SystemRoot\system32\DRIVERS\ini910u.sys (disabled)
Service for Realtek HD Audio (WDM): system32\drivers\RtkHDAud.sys (manual start)
IntelIde: \SystemRoot\system32\DRIVERS\intelide.sys (disabled)
Intel Processor Driver: system32\DRIVERS\intelppm.sys (system)
IPv6 Windows Firewall Driver: system32\drivers\ip6fw.sys (manual start)
IP Traffic Filter Driver: system32\DRIVERS\ipfltdrv.sys (manual start)
IP in IP Tunnel Driver: system32\DRIVERS\ipinip.sys (manual start)
IP Network Address Translator: system32\DRIVERS\ipnat.sys (manual start)
iPod Service: "C:\Program Files\iPod\bin\iPodService.exe" (manual start)
IPSEC driver: system32\DRIVERS\ipsec.sys (system)
IR Enumerator Service: system32\DRIVERS\irenum.sys (manual start)
Microsoft Serial Infrared Driver: system32\DRIVERS\irsir.sys (manual start)
PnP ISA/EISA Bus Driver: system32\DRIVERS\isapnp.sys (system)
iTouch Keyboard Filter: system32\DRIVERS\itchfltr.sys (manual start)
Java Quick Starter: "C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf" (manual start)
Keyboard Class Driver: system32\DRIVERS\kbdclass.sys (system)
Keyboard HID Driver: system32\DRIVERS\kbdhid.sys (system)
Microsoft Kernel Wave Audio Mixer: system32\drivers\kmixer.sys (manual start)
Server: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
Workstation: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
Logitech USB Filter Driver: System32\Drivers\LCcFltr.Sys (manual start)
LexBce Server: C:\WINDOWS\system32\LEXBCES.EXE (manual start)
Logitech USB Receiver device driver: System32\Drivers\LHidUsb.Sys (manual start)
LightScribeService Direct Disc Labeling Service: "C:\Program Files\Common Files\LightScribe\LSSrvc.exe" (disabled)
LiveUpdate: "C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE" (manual start)
TCP/IP NetBIOS Helper: %SystemRoot%\system32\svchost.exe -k LocalService (autostart)
Driver for MagicISO SCSI Host Controller: system32\DRIVERS\mcdbus.sys (manual start)
Messenger: %SystemRoot%\system32\svchost.exe -k netsvcs (disabled)
Microsoft Office Groove Audit Service: "C:\Program Files\Microsoft Office\Office12\GrooveAuditService.exe" (manual start)
NetMeeting Remote Desktop Sharing: C:\WINDOWS\system32\mnmsrvc.exe (manual start)
Monfilt: system32\drivers\Monfilt.sys (manual start)
Mouse Class Driver: system32\DRIVERS\mouclass.sys (system)
mraid35x: \SystemRoot\system32\DRIVERS\mraid35x.sys (disabled)
WebDav Client Redirector: system32\DRIVERS\mrxdav.sys (manual start)
MRXSMB: system32\DRIVERS\mrxsmb.sys (system)
Distributed Transaction Coordinator: C:\WINDOWS\system32\msdtc.exe (manual start)
Windows Installer: C:\WINDOWS\system32\msiexec.exe /V (manual start)
Microsoft Streaming Service Proxy: system32\drivers\MSKSSRV.sys (manual start)
Microsoft Streaming Clock Proxy: system32\drivers\MSPCLOCK.sys (manual start)
Microsoft Streaming Quality Manager Proxy: system32\drivers\MSPQM.sys (manual start)
Microsoft System Management BIOS Driver: system32\DRIVERS\mssmbios.sys (manual start)
MSSQL$SB5SCORINGPRO: C:\Program Files\Microsoft SQL Server\MSSQL$SB5SCORINGPRO\Binn\sqlservr.exe -sSB5SCORINGPRO (manual start)
MSSQLServerADHelper: C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqladhlp.exe (manual start)
Microsoft Streaming Tee/Sink-to-Sink Converter: system32\drivers\MSTEE.sys (manual start)
NABTS/FEC VBI Codec: system32\DRIVERS\NABTSFEC.sys (manual start)
Network Access Protection Agent: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
NAVENG: \??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20090524.003\naveng.sys (manual start)
NAVEX15: \??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20090524.003\navex15.sys (manual start)
Microsoft TV/Video Connection: system32\DRIVERS\NdisIP.sys (manual start)
Remote Access NDIS TAPI Driver: system32\DRIVERS\ndistapi.sys (manual start)
NDIS Usermode I/O Protocol: system32\DRIVERS\ndisuio.sys (manual start)
Remote Access NDIS WAN Driver: system32\DRIVERS\ndiswan.sys (manual start)
Nero BackItUp Scheduler 4.0: C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe (disabled)
Net Driver HPZ12: %SystemRoot%\System32\svchost.exe -k HPZ12 (manual start)
NetBIOS Interface: system32\DRIVERS\netbios.sys (system)
NetBios over Tcpip: system32\DRIVERS\netbt.sys (system)
Network DDE: %SystemRoot%\system32\netdde.exe (disabled)
Network DDE DSDM: %SystemRoot%\system32\netdde.exe (disabled)
Net Logon: %SystemRoot%\system32\lsass.exe (autostart)
Network Connections: %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)
Net.Tcp Port Sharing Service: "C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe" (autostart)
1394 Net Driver: system32\DRIVERS\nic1394.sys (manual start)
Network Location Awareness (NLA): %SystemRoot%\system32\svchost.exe -k netsvcs (manual start)
Pure Networks Net2Go Service: "C:\Program Files\Pure Networks\Network Magic\WebServer\bin\nmraapache.exe" -k runservice (disabled)
NMSAccessU: C:\Program Files\CDBurnerXP\NMSAccessU.exe (manual start)
Pure Networks Platform Service: "C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe" (disabled)
Upper Class Filter Driver: system32\DRIVERS\NTIDrvr.sys (manual start)
NT LM Security Support Provider: %SystemRoot%\system32\lsass.exe (manual start)
Removable Storage: %SystemRoot%\system32\svchost.exe -k netsvcs (manual start)
nv: system32\DRIVERS\nv4_mini.sys (manual start)
IPX Traffic Filter Driver: system32\DRIVERS\nwlnkflt.sys (manual start)
IPX Traffic Forwarder Driver: system32\DRIVERS\nwlnkfwd.sys (manual start)
O2FLASH: %SystemRoot%\system32\DRIVERS\o2flash.exe (autostart)
O2MDRDR: system32\DRIVERS\o2media.sys (manual start)
O2SDRDR: system32\DRIVERS\o2sd.sys (manual start)
Microsoft Office Diagnostics Service: "C:\Program Files\Common Files\Microsoft Shared\OFFICE12\ODSERV.EXE" (manual start)
Provides a software interface to control audio effects of OEM013 camera.: \??\C:\WINDOWS\system32\Drivers\OEM13Afx.sys (manual start)
Creative Camera OEM013 Video VFX Driver: system32\DRIVERS\OEM13Vfx.sys (manual start)
Creative Camera OEM013 Driver: system32\DRIVERS\OEM13Vid.sys (manual start)
OHCI Compliant IEEE 1394 Host Controller: system32\DRIVERS\ohci1394.sys (system)
Office Source Engine: "C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE" (manual start)
Parallel port driver: system32\DRIVERS\parport.sys (manual start)
PCI Bus Driver: system32\DRIVERS\pci.sys (system)
PCIIde: system32\DRIVERS\pciide.sys (system)
perc2: \SystemRoot\system32\DRIVERS\perc2.sys (disabled)
perc2hib: \SystemRoot\system32\DRIVERS\perc2hib.sys (disabled)
PLFlash DeviceIoControl Service: C:\WINDOWS\system32\IoctlSvc.exe (disabled)
Plug and Play: %SystemRoot%\system32\services.exe (autostart)
Pml Driver HPZ12: %SystemRoot%\System32\svchost.exe -k HPZ12 (autostart)
Pure Networks Device Discovery Driver: system32\DRIVERS\pnarp.sys (autostart)
IPSEC Services: %SystemRoot%\system32\lsass.exe (autostart)
PST Port I/O Driver: System32\Drivers\PortDRv.sys (manual start)
WAN Miniport (PPTP): system32\DRIVERS\raspptp.sys (manual start)
Protected Storage: %SystemRoot%\system32\lsass.exe (autostart)
QoS Packet Scheduler: system32\DRIVERS\psched.sys (manual start)
Direct Parallel Link Driver: system32\DRIVERS\ptilink.sys (manual start)
Pure Networks Wireless Driver: system32\DRIVERS\purendis.sys (autostart)
PxHelp20: System32\Drivers\PxHelp20.sys (system)
ql1080: \SystemRoot\system32\DRIVERS\ql1080.sys (disabled)
Ql10wnt: \SystemRoot\system32\DRIVERS\ql10wnt.sys (disabled)
ql12160: \SystemRoot\system32\DRIVERS\ql12160.sys (disabled)
ql1240: \SystemRoot\system32\DRIVERS\ql1240.sys (disabled)
ql1280: \SystemRoot\system32\DRIVERS\ql1280.sys (disabled)
Remote Access Auto Connection Driver: system32\DRIVERS\rasacd.sys (system)
Remote Access Auto Connection Manager: %SystemRoot%\system32\svchost.exe -k netsvcs (manual start)
WAN Miniport (IrDA): system32\DRIVERS\rasirda.sys (manual start)
WAN Miniport (L2TP): system32\DRIVERS\rasl2tp.sys (manual start)
Remote Access Connection Manager: %SystemRoot%\system32\svchost.exe -k netsvcs (manual start)
Remote Access PPPOE Driver: system32\DRIVERS\raspppoe.sys (manual start)
Direct Parallel: system32\DRIVERS\raspti.sys (manual start)
Rdbss: system32\DRIVERS\rdbss.sys (system)
RDPCDD: System32\DRIVERS\RDPCDD.sys (system)
Terminal Server Device Redirector Driver: system32\DRIVERS\rdpdr.sys (manual start)
Remote Desktop Help Session Manager: C:\WINDOWS\system32\sessmgr.exe (manual start)
Digital CD Audio Playback Filter Driver: system32\DRIVERS\redbook.sys (system)
Routing and Remote Access: %SystemRoot%\system32\svchost.exe -k netsvcs (manual start)
Remote Registry: %SystemRoot%\system32\svchost.exe -k LocalService (autostart)
BlackBerry Smartphone: System32\Drivers\RimUsb.sys (manual start)
RIM Virtual Serial Port v2: system32\DRIVERS\RimSerial.sys (manual start)
Microsoft Legacy Modem Driver: System32\Drivers\RootMdm.sys (manual start)
LiveShare P2P Server 9: "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe" (disabled)
Remote Procedure Call (RPC) Locator: %SystemRoot%\system32\locator.exe (manual start)
Remote Procedure Call (RPC): %SystemRoot%\system32\svchost -k rpcss (autostart)
QoS RSVP: %SystemRoot%\system32\rsvp.exe (manual start)
Realtek 10/100/1000 PCI-E NIC Family NDIS XP Driver: system32\DRIVERS\Rtenicxp.sys (manual start)
Security Accounts Manager: %SystemRoot%\system32\lsass.exe (autostart)
SAVRoam: "C:\Program Files\Symantec AntiVirus\SavRoam.exe" (manual start)
SAVRT: \??\C:\Program Files\Symantec AntiVirus\savrt.sys (system)
SAVRTPEL: \??\C:\Program Files\Symantec AntiVirus\Savrtpel.sys (system)
SBRE: \??\C:\WINDOWS\system32\drivers\SBREdrv.sys (manual start)
Smart Card: %SystemRoot%\System32\SCardSvr.exe (manual start)
Task Scheduler: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
sdbus: system32\DRIVERS\sdbus.sys (manual start)
Secdrv: system32\DRIVERS\secdrv.sys (manual start)
Secondary Logon: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
System Event Notification: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
Serenum Filter Driver: system32\DRIVERS\serenum.sys (manual start)
Serial port driver: system32\DRIVERS\serial.sys (system)
Windows Firewall/Internet Connection Sharing (ICS): %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
Shell Hardware Detection: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
SIS AGP Bus Filter: \SystemRoot\system32\DRIVERS\sisagp.sys (disabled)
BDA Slip De-Framer: system32\DRIVERS\SLIP.sys (manual start)
Symantec Network Drivers Service: "C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe" (autostart)
Sony USB Filter Driver (SONYPVU1): system32\DRIVERS\SONYPVU1.SYS (manual start)
Sparrow: \SystemRoot\system32\DRIVERS\sparrow.sys (disabled)
SPBBCDrv: \??\C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCDrv.sys (system)
Symantec SPBBCSvc: "C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe" (autostart)
Microsoft Kernel Audio Splitter: system32\drivers\splitter.sys (manual start)
Print Spooler: %SystemRoot%\system32\spoolsv.exe (autostart)
SupportSoft Sprocket Service (dellsupportcenter): C:\Program Files\Dell Support Center\bin\sprtsvc.exe /service /p dellsupportcenter (autostart)
Windows Service Pack Installer update service: C:\WINDOWS\system32\spupdsvc.exe (autostart)
SQLAgent$SB5SCORINGPRO: C:\Program Files\Microsoft SQL Server\MSSQL$SB5SCORINGPRO\Binn\sqlagent.EXE -i SB5SCORINGPRO (manual start)
System Restore Filter Driver: system32\DRIVERS\sr.sys (system)
PST Serial Response Box Driver: System32\Drivers\SRBoxDRv.sys (manual start)
System Restore Service: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
Srv: system32\DRIVERS\srv.sys (manual start)
SSDP Discovery Service: %SystemRoot%\system32\svchost.exe -k LocalService (manual start)
Windows Image Acquisition (WIA): %SystemRoot%\system32\svchost.exe -k imgsvc (autostart)
BDA IPSink: system32\DRIVERS\StreamIP.sys (manual start)
Software Bus Driver: system32\DRIVERS\swenum.sys (manual start)
Microsoft Kernel GS Wavetable Synthesizer: system32\drivers\swmidi.sys (manual start)
MS Software Shadow Copy Provider: C:\WINDOWS\system32\dllhost.exe /Processid:{70275816-E2A7-425B-95DE-E14E87AA8496} (manual start)
Symantec AntiVirus: "C:\Program Files\Symantec AntiVirus\Rtvscan.exe" (autostart)
symc810: \SystemRoot\system32\DRIVERS\symc810.sys (disabled)
symc8xx: \SystemRoot\system32\DRIVERS\symc8xx.sys (disabled)
SymEvent: \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (manual start)
SYMREDRV: \SystemRoot\System32\Drivers\SYMREDRV.SYS (manual start)
SYMTDI: \SystemRoot\System32\Drivers\SYMTDI.SYS (system)
sym_hi: \SystemRoot\system32\DRIVERS\sym_hi.sys (disabled)
sym_u3: \SystemRoot\system32\DRIVERS\sym_u3.sys (disabled)
Synaptics TouchPad Driver: system32\DRIVERS\SynTP.sys (manual start)
Microsoft Kernel System Audio Device: system32\drivers\sysaudio.sys (manual start)
Performance Logs and Alerts: %SystemRoot%\system32\smlogsvc.exe (manual start)
Telephony: %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)
TCP/IP Protocol Driver: system32\DRIVERS\tcpip.sys (system)
Terminal Device Driver: system32\DRIVERS\termdd.sys (system)
Terminal Services: %SystemRoot%\System32\svchost -k DComLaunch (manual start)
Themes: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Telnet: C:\WINDOWS\system32\tlntsvr.exe (manual start)
tmcomm: \??\C:\WINDOWS\system32\drivers\tmcomm.sys (autostart)
TosIde: \SystemRoot\system32\DRIVERS\toside.sys (disabled)
Bluetooth COM Port: system32\DRIVERS\tosporte.sys (manual start)
Bluetooth RFBUS: system32\DRIVERS\tosrfbd.sys (manual start)
Bluetooth RFBNEP: System32\Drivers\tosrfbnp.sys (manual start)
Bluetooth RFCOMM: System32\Drivers\tosrfcom.sys (system)
Bluetooth RFHID: system32\DRIVERS\Tosrfhid.sys (manual start)
Bluetooth Personal Area Network: system32\DRIVERS\tosrfnds.sys (manual start)
Bluetooth Audio: system32\drivers\tosrfsnd.sys (manual start)
Bluetooth USB Controller: system32\DRIVERS\tosrfusb.sys (manual start)
Distributed Link Tracking Client: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
ultra: \SystemRoot\system32\DRIVERS\ultra.sys (disabled)
Microcode Update Driver: system32\DRIVERS\update.sys (manual start)
Universal Plug and Play Device Host: %SystemRoot%\system32\svchost.exe -k LocalService (manual start)
Uninterruptible Power Supply: %SystemRoot%\System32\ups.exe (manual start)
USB Audio Driver (WDM): system32\drivers\usbaudio.sys (manual start)
Microsoft USB Generic Parent Driver: system32\DRIVERS\usbccgp.sys (manual start)
Microsoft USB 2.0 Enhanced Host Controller Miniport Driver: system32\DRIVERS\usbehci.sys (manual start)
USB2 Enabled Hub: system32\DRIVERS\usbhub.sys (manual start)
Microsoft USB PRINTER Class: system32\DRIVERS\usbprint.sys (manual start)
USB Scanner Driver: system32\DRIVERS\usbscan.sys (manual start)
USB Mass Storage Driver: system32\DRIVERS\USBSTOR.SYS (manual start)
Microsoft USB Universal Host Controller Miniport Driver: system32\DRIVERS\usbuhci.sys (manual start)
USB Video Device (WDM): System32\Drivers\usbvideo.sys (manual start)
USB RNDIS Adapter: system32\DRIVERS\usb8023x.sys (manual start)
VGA Display Controller.: \SystemRoot\System32\drivers\vga.sys (system)
VIA AGP Bus Filter: \SystemRoot\system32\DRIVERS\viaagp.sys (disabled)
ViaIde: \SystemRoot\system32\DRIVERS\viaide.sys (disabled)
Volume Shadow Copy: %SystemRoot%\System32\vssvc.exe (manual start)
Windows Time: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Remote Access IP ARP Driver: system32\DRIVERS\wanarp.sys (manual start)
Wdf01000: system32\DRIVERS\Wdf01000.sys (manual start)
Microsoft WINMM WDM Audio Compatibility Driver: system32\drivers\wdmaud.sys (manual start)
WebClient: %SystemRoot%\system32\svchost.exe -k LocalService (autostart)
Windows Defender: "C:\Program Files\Windows Defender\MsMpEng.exe" (autostart)
Windows Management Instrumentation: %systemroot%\system32\svchost.exe -k netsvcs (autostart)
Dell Wireless WLAN Tray Service: %SystemRoot%\System32\WLTRYSVC.EXE %SystemRoot%\System32\bcmwltry.exe (autostart)
Portable Media Serial Number Service: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Windows Management Instrumentation Driver Extensions: %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)
Microsoft Windows Management Interface for ACPI: system32\DRIVERS\wmiacpi.sys (system)
WMI Performance Adapter: C:\WINDOWS\system32\wbem\wmiapsrv.exe (manual start)
Windows Media Player Network Sharing Service: "C:\Program Files\Windows Media Player\WMPNetwk.exe" (manual start)
Security Center: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Windows Search: %systemroot%\system32\SearchIndexer.exe /Embedding (manual start)
World Standard Teletext Codec: system32\DRIVERS\WSTCODEC.SYS (manual start)
Automatic Updates: %systemroot%\system32\svchost.exe -k netsvcs (autostart)
Windows Driver Foundation - User-mode Driver Framework Platform Driver: system32\DRIVERS\WudfPf.sys (manual start)
Windows Driver Foundation - User-mode Driver Framework Reflector: system32\DRIVERS\wudfrd.sys (manual start)
Windows Driver Foundation - User-mode Driver Framework: %SystemRoot%\system32\svchost.exe -k WudfServiceGroup (manual start)
Wireless Zero Configuration: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Network Provisioning Service: %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)

--------------------------------------------------

Enumerating Windows NT logon/logoff scripts:
*No scripts set to run*

Windows NT checkdisk command:
BootExecute = autocheck autochk *

Windows NT 'Wininit.ini':
PendingFileRenameOperations: *Registry value not found*

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\system32\webcheck.dll
SysTray: C:\WINDOWS\system32\stobject.dll
WPDShServiceObj: C:\WINDOWS\system32\WPDShServiceObj.dll

--------------------------------------------------
Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\policies\Explorer\Run

*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\policies\Explorer\Run

*Registry key not found*

--------------------------------------------------

End of report, 49,228 bytes
Report generated in 0.188 seconds

Command line options:
   /verbose  - to add additional info on each section
   /complete - to include empty sections and unsuspicious data
   /full     - to include several rarely-important sections
   /force9x  - to include Win9x-only startups even if running on WinNT
   /forcent  - to include WinNT-only startups even if running on Win9x
   /forceall - to include all Win9x and WinNT startups, regardless of platform
   /history  - to list version history only

Hi K_Kat,

Thanks for answering those questions for me. I'm glad to hear that you were able to get some of those issues resolved. I wanted to make a few comments that should help as we continue troubleshooting.

1) Try to keep posts limited to one forum when troubleshooting a possible malware issue. I noticed the thread that you posted in the Microsoft OS forum that Rick was helping you with. The problem with having posts in multiple forums is that you may be changing things in one forum that will affect the things that happen in the other forum(s). It can sometimes get confusing to us if we ask you to do something based on an HJT log that is later altered by something suggested elsewhere and you may also get differing opinions or directions that will be confusing to you as well.

2) When running HJT be sure to close all other applications first, including web browsers. If you go back and look at the Running Processes sections of the logs that you've posted in this thread you will notice that iexplore.exe shows up in some of them and not in others. You'll also notice multiple iexplore.exe entries in the ones that do show those entries. The multiple entries seem to be a result of having IE8 running when the HJT log is generated but in some cases seeing multiple entries of that program can mean other things so it's good that they aren't showing up if it can be helped. On a side note, I ran HJT on my system with two instances of IE8 running and there were 5 iexplore.exe entries and an entry for IELowutil.exe (which is related to IE8 too) that showed up in the log.

3) This one applies mainly to this forum (Malware Removal) but can also be helpful in some of the other Dell forums. Do not do anything unless instructed by the person that is helping you. There are a couple of reasons for this with the first being that we are looking at a snapshot of your system at a point in time (via the HJT log or the logs of other programs) and if you are making changes then it may alter what we suggest that you do next. The second reason is that if we are dealing with a malware issue and you are surfing the net then there is a possibility that you may run into some other malware and neither of us would know about it until a new log is posted. This could also make it more difficult to correct the original issue. I know that the temptation is high to try things while you're waiting for a response but you can see why following one path is desirable.

Having said all that, I'll take a look over the new information that you've posted and reply back ASAP so hold tight. :emotion-1: