HOW TO POST A HIJACKTHIS LOG

Question

Installing HijackThis: Please download HJT Installer from Here to your desktop. If not available use this alternate link: Here Click the Download button. When the Trend Micro HJT install box appears, double click on the HJTInstall.exe. Click on Install. It will be installed by default here: C:\Program Files\Trend Micro\HijackThis. A shortcut to the application will also be placed on your Desktop. The program will open automatically after installation. You can double-click the icon that was placed on the Desktop to run subsequent HijackThis scans or you can use the icon inside the folder. The folder HijackThis is where you will find the HJT logs that you save. When you use the application to remove anything, you will also find the backup copies made by HJT inside this folder. The first time you open HijackThis, check the Main Menu button at the bottom center. When the main menu appears check the box 'Show this window when I start HijackThis'. Click on 'Do a system scan and save logfile.' When the log pops up in Notepad, copy and paste that file back here as a New Message in this forum. DO NOT have HijackThis fix anything yet. Most of what it finds will be harmless or even required. Before closing HJT, please click on the AnalyzeThis button. 'Analyze This' is for use by TrendMicro, and DOES NOT mean 'Analyze My Log'. You will need to post your log on the Hijackthis Board. Close the web page that appears and then close the program. Posting Your Log As A New Message: Click the New Message button on the HijackThis Board to start your own thread requesting assistance. In the Message Body window that opens, simply Right-Click and select Paste. Please add text to describe your symptoms. Include in the message subject line a description of your problem. For example, 'Popups warning of infection'. Make certain you post the entire log by clicking the Preview Post link at the bottom of the window and comparing it to the log from your scan before you click Submit Post. * Before submitting your post, if you see the 'Automatically convert carriage returns to HTML line breaks' box on the lower left under your Message Body, make sure that is checked or your log may not format correctly. Message Edited by Bugbatter on 07-24-2008 12:24 PM

Bugbatter · Answer

These members have proven their expertise by their training and involvement in other security forums and in well-known Malware Removal Schools. Please understand these users are not employees of Dell and are not compensated in any form. They are volunteers that give their time to help community users like you. The Dell team appreciates their expertise and assistance.

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Because of the very nature of malware removal procedures, we request that anyone wishing to assist on the HijackThis Board use one of the following training resources to become qualified to give advice on diagnostic logs posted on that board.

Bleeping Computer: http://www.bleepingcomputer.com/forums/topic51543.html

CastleCops: http://castlecops.com/f67-Hijackthis_Spyware_Viruses_Worms_Trojans_Oh_My.html
(See the note at the top of the forum regarding training.)

GeeksToGo: http://www.geekstogo.com/forum/Would_you_like_to_learn_to_fight_malware-t4817.html

Malware Removal: http://forum.malwareremoval.com/viewtopic.php?t=233

Security Forums Dot Com: http://www.security-forums.com/viewtopic.php?t=40471

SpywareHammer: http://spywarehammer.com/simplemachinesforum/index.php?topic=87.0

(See the note regarding training at the bottom of the announcement.)

SpywareInfo: http://forums.spywareinfo.com/index.php?showtopic=34

Tech Support Forums: http://www.techsupportforum.com/hijackthis-log-help/67271-please-read-before-applying-join.html

WhattheTech: http://forums.whatthetech.com/forums.html

Message Edited by Bugbatter on 09-30-2008 05:15 PM

Virus & Spyware

HOW TO POST A HIJACKTHIS LOG

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