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August 17th, 2008 16:00

Home Page Hijacked

My mother board was replaced by a Dell tech. and my hard drive was reformatted, then reinstalling windows   XP and going through the many updates from microsoft, somewhere in the process my browser IE7 home page has become hijacked with the following address

http://www.msn.com/404.aspxaspxerrorpath=/runonce2.aspx " . Norton was active during the updates but that didn't seen to matter. When I open my browser I get the hijack page but when I click my home page menu button I get the page I want. Trying Internet options to correct the problem doesn't work.   

 

 Please, how can I rid my computer of this problem?

2 Intern

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5.8K Posts

August 17th, 2008 17:00

Welcome to the forum pwol:

 

It is possible that your Norton AntiVirus (NAV) security has locked your home page (rather than it being hijacked by malicious malware).

 

The info below refers to NAV 2006, but might still apply:

 

Certain versions of  NAV lock the homepage. To disable:
Open NAV > Options > under the Internet section, click on Home Page Protection.
Uncheck all three options:
- "Turn home page protection on"
- "Block all attempts to change my homepage"
- "Alert me when my home page loads"

 

Then try changing to you regular home page, using the usual internet options technique. Let us know how it goes- there are other things to try.

Message Edited by joe53 on 08-17-2008 02:44 PM

6 Posts

August 18th, 2008 03:00

Hi joe53,

 

thank you for your reply.

 

NAV 2008 does not have the options that you listed and that I could find. The closes thing I could see was in the browser intrusion prevention options and I had no luck when they where unchecked. Anyway I have previously chatted with a Norton tech and he said that NAV was not responsible for my problem, but they could fix it for $99us. 

2 Intern

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5.8K Posts

August 18th, 2008 04:00

Heavens - don't pay Norton for what may be their problem! (And I'm assuming you have no other security programs loaded that might lock your home page- there are many).

 

In any event, try this first:

 

Reboot into Safe Mode, and change your homepage in Control Panel:

 

- In Safe Mode, open Control Panel, click on Internet Options>General tab
- In the address window(IE6) or Home page (IE7), type the desired URL ( use the full http:// > format)
- Click [OK]
- Re-boot into windows.

 

 

6 Posts

August 22nd, 2008 16:00

No way was I ever considering to paying Symantec that price.

 

I tried Safe Mode with no success my home page is still hijacked. 

2 Intern

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5.8K Posts

August 22nd, 2008 20:00


@pwol wrote:

 

I tried Safe Mode with no success my home page is still hijacked. 


Assuming you mean you were able to boot into safe mode, but unable to get the change to stick, then your remaining options are listed here:
http://naut.homestead.com/files/locked/locked.html

 

If none of them work for you, the last almost certainly will (#3: HijackThis logfile option).

6 Posts

August 23rd, 2008 20:00

The change in safe mode did not stick. I posted the Hijackthis logfile please have a look, your help is appreciated.

 

Thanks.

2 Intern

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5.8K Posts

August 24th, 2008 00:00

pwol:

 

I see you posted your HJT logfile in the HJT forum. Please be patient waiting for a reply, as the experts there are swamped with requests. It might take a day or two.

 

Since you are using IE7, one thing worth trying while you wait is to temporarily disable all the IE7 browser add-ons. One of them might be causing your problem. To do this, simply right-click your IE7 icon on your desktop, and select Start Without Add-ons. When IE7 opens, try changing your home page via Tools>Internet Options>General tab. Make sure you click Apply after making the change. Close IE7.

 

Re-open IE7, again without Add-ons. If it opens to your desired Home page, then one of your Add-ons is responsible.

 

Best of luck!

2 Intern

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887 Posts

August 24th, 2008 01:00

http://support.microsoft.com/kb/556052

 

registry changes:


[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"RunOnceComplete" =dword:00000001
"RunOnceHasShown"=dword:00000001

 

or this:

http://support.microsoft.com/kb/945385

 

 

Message Edited by xcator on 08-23-2008 09:53 PM

3 Apprentice

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15.3K Posts

August 24th, 2008 11:00

pwol,

 

you might want to reply to your HJT log submission, to tell BugBatter that you've fixed the problem.

6 Posts

August 24th, 2008 11:00

Thank you xcator for the solution and to Joe53 for your help.

 

Bravo.

2 Intern

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5.8K Posts

August 25th, 2008 01:00

@xcator:

 

Thanks also. I have added this info to my website.

March 20th, 2009 14:00

Registry entry from xcator not found in Vista H.P.32bit

IE 7.0.6001.1800

I have scanned with Malicious Software Detector and four other malicious software detectors, and virus scanners, deleted temp files, cookies, cleaned the drive, set new home pages like yahoo, etc, to no avail, although it is interesting that the only Home Page that yields this issue is the FoxnNews.com page.  It disappeared for a little while after the Microsoft Malicious Software scan.   This problem is spreading to other sites.  Perhaps reinstall IE or upgrade to IE8???  I want to know what this is about.  I want ontological news.

My home page : http//www.foxnews.com is redirected to a dell url link which has the content shown below.  The error page says it is a Google error and cites the inability to locate the url ( dell-usuk/afe ) as shown below in the copy:

404 Not Found





Google   
Error
 

Not Found


The requested URL /hws/dell-usuk/afe was not found on this server.


March 23rd, 2009 01:00

I found the culprit, in my case, was an entry in Webroot prohibiting the change of Home Page in IE.  With that having been reconfigured, the problem is gone like truth in politics.

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