Welcome. It sounds as if the malware was not cleaned thoroughly. You can either contact Microsoft with your update problem or give us more information about the system here.
A small box will open, with an explanation about the tool.
Click Yes at the prompt for Optional Scan.
When done, DDS will open two (2) logs
1. DDS.txt 2. Attach.txt
Save both reports to your desktop.
Copy/paste both logs to your reply on the forum. Do not attach them.
Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE.
Due to the lack of feedback this topic is closed. If you need continued support, please begin a new thread, and provide a link to this topic. This applies only to the original topic starter. Other members who need assistance please start your own topic in a new thread. Thanks!
The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.
Bugbatter
3 Apprentice
3 Apprentice
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20.5K Posts
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December 15th, 2010 03:00
Welcome. It sounds as if the malware was not cleaned thoroughly. You can either contact Microsoft with your update problem or give us more information about the system here.
Please Read This Before Posting On the Malware Removal Forum
Bugbatter
3 Apprentice
3 Apprentice
•
20.5K Posts
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December 15th, 2010 17:00
1. DDS.txt
2. Attach.txt
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE.
Bugbatter
3 Apprentice
3 Apprentice
•
20.5K Posts
0
December 18th, 2010 04:00
Due to the lack of feedback this topic is closed. If you need continued support, please begin a new thread, and provide a link to this topic. This applies only to the original topic starter. Other members who need assistance please start your own topic in a new thread. Thanks!
The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.