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March 13th, 2009 19:00

MS malicious software removal tool does no work on XP Media center edition

I have a small business with two dell PC's, one with XP pro and the other with media center.  I was able to repair the PC with pro by using the MS removal tool then updating windows and securing with McAfee. I do not think the tool works with media center.  This Virus prevents PC restore, system restore and has hijacked the browser.

What should I do? re install software with Dell OEM DVD's? or install XP pro and use the removal tool?  The problem machine is a Demension e310

Are all the Media Center Drivers compatible with XP pro?

3 Apprentice

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20.5K Posts

March 13th, 2009 20:00


It's up to you. Do you want to try to remove the malware? Please Read This Before Posting For Malware Removal Help

or  do you want to do a PC Restore (to factory settings) or reformat? http://tinyurl.com/5j2b62

5 Posts

March 13th, 2009 21:00

I want to remove the malware

3 Apprentice

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20.5K Posts

March 13th, 2009 21:00

We'll give it  a try. Depending on how severe it is, it can take a couple of days to a couple of weeks.

Before we begin you can help me by addressing the following:

* Have you have posted this issue on another forum? If so, please provide a link to the topic.

* If you have disabled System Restore in an attempt to begin cleaning malware, please enable it now. We will flush System Restore when we are finished cleaning and we are sure that everything is running smoothly.

* If you are using any cracked software, please remove it. Definition of cracked software HERE.

* If you are using any P2P (file sharing) programs, please remove them before we clean your computer.  The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. That includes BitTorrent and similar programs. There is a list HERE.    

* If this computer belongs to someone else, do you have authority to apply the fixes we will use?

* Have you already fixed entries using HijackThis? If so, please restore all the backups and then post another log.

* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures. Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using. Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

* During the course of our cleanup please do not do any additional online work or surfing until we have verified that your system is clean.

* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case. Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them.

Please post a log and refer to instructions here:  Please Read This Before Posting For Malware Removal Help

* If your replies do not fit in one post while we are handling your issue, please reply to yourself until all text is submitted. It may take several posts.

I look forward to your reply so we can begin cleaning.

Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a log at the top of this board to start a new forum topic.

 

5 Posts

March 13th, 2009 21:00

I wouldlike to go with the option that requires the least amount of time

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