Message-google installer has encountered a problem. Computer freezes up...

Hi kimmy0127

We connected to Dell last night and did what they told us, that didn't fix the problem.

You say that you downloaded Hijackthis. Please post your log per instructions here:

Please Read This Before Posting For Malware Removal Help

Your HijackThis log is incomplete so I can't use that.

Let's try a scan with MBAM. * If you are unable to install MBAM on your computer, see if you can use a friend's or family member's computer to download MBAM. Use the update link mentioned below to manually update. Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "kimmy.exe". Copy the installer file and the update file to a CD or flash drive. Transfer the files to the infected computer. Install the "kimmy.exe" file, then run the update so that you will have the current definitions. Use Safemode with Networking if you have to. After that, run a full system scan and select to have the program REMOVE whatever it finds.

  Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself.
• Press the OK button to close that box and continue.
• If you encounter any problems while downloading the updates,
• manually download them from here
  and just double-click on mbam-rules.exe to install.
  Alternatively, you can update through MBAM's interface from a clean computer,
  copy the definitions (rules.ref) located in
  C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes'
  Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top.
• It may take some time to complete so please be patient.
  
• When the scan is finished, a message box will say "The scan completed successfully.
• Click 'Show Results' to display all objects found".
  
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report along with a new HijackThis log into your next reply and exit MBAM.

Note:-- If MBAM encounters a file that is difficult to remove,
you may be asked to reboot your computer so it can proceed with the disinfection process.
Regardless if prompted to restart the computer or not, please do so immediately.
Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine.
If you're using other security programs that detect registry changes (like Spybot's Teatimer),
they may interfere with the fix or alert you after scanning with MBAM.
Please disable such programs until disinfection is complete or permit them to allow the changes.

**If you need to re-install MBAM but encounter issue in re-installing, try using the MBAM Cleanup Utility by downloading it from HERE

malware won't install. we did the cleanup utility and tried to reinstall, but it gets right to the end of finishing installing and freezes. what next??

Did you rename MBAM before transferring it to the infected computer?

 If that did not work, please print these instructions using your clean computer. Delete your copy of MBAM.

1. Please download Rkill by Grinler from here Rkill and save it to your desktop.  If that does not work try this alternate Link

• Double-click on the Rkill desktop icon to run the tool in order to automatically attempt to stop any processes associated with Security Tool and other Rogue programs.
• If using Vista, right-click on it and Run As Administrator.
• Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, please ignore it, and run rkill.com again. This message is just a fake warning given by the malware when it terminates programs that may potentially remove it.
  Therefore, please run rkill quite a few times until the malware is no longer running. You will then be able to proceed with the rest of the instructions below.
  Do not reboot your computer after running rkill as the malware programs will start again.
  
  2. Now you should download Malwarebytes' Anti-Malware, or MBAM, from one of the following locations and save it to your desktop:
  
  Malwarebytes Anti-Malware
  alternate download link 1
  alternate download link 2
  
  
  3. Once downloaded, close all programs and Windows on your computer, including this one.
  
  4. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.
  
  5. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing and is at the last screen, make sure you uncheck both of the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware check boxes. Then click on the Finish button. If Malwarebytes' prompts you to reboot, please do not do so.
  
  6. As this infection deletes a core executable of Malwarebytes' we will need to download a new copy of it and put it in the C:\program files\Malwarebytes' Anti-Malware\ folder. To download the file please click on the following link:
  Malwarebytes Anti-Malware
  
  When your browser prompts you where to save it to, please save it to the C:\program files\Malwarebytes' Anti-Malware\ folder. When downloading the file, it will have a random filename. Please leave the filename the way it is as it is important that it is not changed. You may want to write down the name of the file as you will need to know the name in the next step.
  
  7. Once the file has been downloaded, open the C:\program files\Malwarebytes' Anti-Malware\ folder and double-click on the file you downloaded in step 8. MBAM will now start and you will be at the main program screen.
  
  8. Before you can perform a scan, you must first update the program. To do this click on the Update tab, and that at the new screen click on the Check for Updates button. Malwarebytes' will now check for new updates and download and install them as necessary. When the update is completed, you will be prompted with a message stating either that you already have the latest updates or that they have been updated. Either way, you should now click on the OK button to continue.
  
  9. Now click on the Scanner tab and make sure the the Perform full scan option is selected. Then click on the Scan button to start scanning your computer for Security Tool related files.
  
  10. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan.
  When the scan is finished a message box will appear.
  
  11. You should click on the OK button to close the message box and continue with the malware removal removal process.
  
  12. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.
  
  13. A screen displaying all the malware that the program found will be shown.
  
  14. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.
  
  15. Please post that log in your next reply here.
  
  16. You can now exit the MBAM program.
  
  * Due to the fact that this infection deletes certain MalwareBytes' files, and we had to work around this, if you wish to continue using MalwareBytes' Anti-Malware, which we suggest you do, then you should uninstall and then install it again so that the files are created properly.
  
  

We got the computer to connect to the internet through safemode, we updated MBAM and it is running another scan now. What's next? And how do we fix or uninstall Dell Network Assistant?

Thanks!!

"We connected to Dell last night and did what they told us, that didn't fix the problem." Did you talk with a Dell Tech, or did you just follow suggested links and try to clean this on your own?

Please post your updated MBAM log when you get it. The updated version should be at least 3595 database. We'll deal with the Dell Network Assistant after the malware is removed.

Okay, we got malware to scan finally and it fixed what it found. We can't get his computer to connect to the internet, the dell  network assistant isn't working. So we can't download MBAM from the website. I downloaded it and saved it, put it on his computer, but it won't open as it says malware is alreadt running. Here is a copy of the log. Please let me know what to do next. Thanks!!

Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/18/2010 2:49:57 PM
mbam-log-2010-01-18 (14-49-57).txt

Scan type: Full Scan (C:\|)
Objects scanned: 287316
Time elapsed: 1 hour(s), 3 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 19
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 4
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\gamevancetext.linker (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\gamevancetext.linker.1 (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{2763e333-b168-41a0-a112-d35f96f410c0} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{2615f050-9c18-4267-b711-8e3687dc0145} (Adware.SmartShopper) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{ca295d63-514a-4ed0-9b5f-640890f2366b} (Adware.SmartShopper) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{cb0d9d8c-535e-4352-ba8f-65c3c8676612} (Adware.SmartShopper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2ba1c226-ec1b-4471-a65f-d0688ac6ee3a} (Adware.SmartShopper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{0ed403e8-470a-4a8a-85a4-d7688cfe39a3} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{f02fabcb-92dd-475a-98af-14217bd50746} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3cc3d8fe-f0e0-4dd1-a69a-8c56bcc7bebf} (Adware.SmartShopper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3cc3d8fe-f0e0-4dd1-a69a-8c56bcc7bec0} (Adware.SmartShopper) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5b4016981c40d5f4b9925ed64ad7b526 (Rogue.AdwareAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\70b07021d02a5e347a162b223ea41cd5 (Rogue.AdwareAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\a491438a809f60f458df33e67c80a5d2 (Rogue.AdwareAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\bf91bd5c23255be4c8550acdf0f2ee89 (Rogue.AdwareAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\cb6591e4426ef2b49aee7437e1144918 (Rogue.AdwareAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\MIME\Database\Content Type\application/x-f3embed (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\The Weather Channel (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Weather Services (Adware.Hotbar) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\Cpls\wxfw.dll (Adware.Hotbar) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Bill Hamilton\Application Data\FunWebProducts (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Documents and Settings\Bill Hamilton\Application Data\FunWebProducts\Data (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Documents and Settings\Bill Hamilton\Application Data\FunWebProducts\Data\Bill Hamilton (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\Gamevance (Adware.Gamevance) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Bill Hamilton\Local Settings\Temporary Internet Files\Content.IE5\ZPDK52GH\update[1].exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\SDFix\dummy.sys (Malware.Trace) -> Quarantined and deleted successfully.
C:\SDFix\apps\dummy.sys (Malware.Trace) -> Quarantined and deleted successfully.

Okay, here is the most recent log. Will wait for you to tell me what to do next.

Malwarebytes' Anti-Malware 1.44
Database version: 3595
Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

1/18/2010 4:34:23 PM
mbam-log-2010-01-18 (16-34-23).txt

Scan type: Full Scan (C:\|)
Objects scanned: 288375
Time elapsed: 1 hour(s), 2 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 14

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\h8srtd.sys (Rootkit.TDSS) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Bill Hamilton\Local Settings\Temp\H8SRTc2e9.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Bill Hamilton\Local Settings\Temporary Internet Files\Content.IE5\L92NDNQY\e002106201318r0409J0c000601Re0b5e557W0ec2fc77X1277600cY59257e17Z0100f0800[1] (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\h8srtkrl32mainweq.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\H8SRTpkalwidapw.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\h8srtshsyst.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\H8SRTsjfdwlskir.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\H8SRTwkeuflmxkp.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\H8SRTwsdnkhxvwt.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\H8SRTwmntcunqfn.dat (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\H8SRTcvljonkjsn.sys (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\H8SRT4f45.tmp (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\H8SRT535b.tmp (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\H8SRTd202.tmp (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\H8SRTf8d8.tmp (Rootkit.TDSS) -> Quarantined and deleted successfully.

"We connected to Dell last night and did what they told us, that didn't fix the problem." Did you talk with a Dell Tech, or did you just follow suggested links and try to clean this on your own?

Ouch, you had a nasty one on there! Are you able to go online with that computer yet?

I chatted with a dell tech, May, and she had me go to safety live.com and we just follwed instructions from there. We can get online through safemode, but that's it. Dell network assistant isn't woking so he can't connect like regular.

Are we fixed now from the malware or is there anything else we need to do? And what do we do now about fixing the Dell Network Assistant? He still can't get online except in safemode. Can we disable the network assistant or do we have to keep it on the computer?  Thanks for all your help!!!

It appears that May left a rootkit on there. Not good if you paid for that support session.

You can disable the Network Assistant. It is not required software. Otherwise, please see if you can reinstall the Dell Network Assistant. If you paid for it with the one-time fee and you have the software, use that. If you do not have the software, you will need to contact Dell, to tell them that you paid for it, and you need to reinstall. If it was a trial version, that will need to be handled differently.

Please use Safemode with Networking or download on another computer the following so you can transfer to the machine we are working on:

• DDS.scr
• DDS.pif
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explanation about the tool.
• Click Yes at the prompt for Optional Scan.
• When done, DDS will open two (2) logs

• 1. DDS.txt
  2. Attach.txt

• Save both reports to your desktop.
• Copy/paste both logs to your reply on the forum.
• Close the program window, and delete the program from your desktop.

• Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE.

  Let me know if you are still getting any of those errors or freezes that you had before.

Here are the logs. How do we disable the network assistant? The network assistant won't let him connect to the internet. We aren't getting any more messages of any kind.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-12-01.01)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume2
Install Date: 11/28/2007 7:13:15 PM
System Uptime: 1/18/2010 8:32:06 PM (0 hours ago)

Motherboard: Dell Inc. |  | 0WY383
Processor: AMD Athlon(tm) 64 X2 Dual-Core Processor TK-55 | Socket M2/S1G1 | 1800/200mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 112 GiB total, 68.664 GiB free.
D: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP1: 1/18/2010 6:34:29 PM - System Checkpoint

==== Installed Programs ======================

Ad-Aware
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Photoshop Elements 3.0
Adobe Reader 8.1.6
Advertising Center
AdwareAlert
Akamai NetSession Interface
Apple Mobile Device Support
Apple Software Update
ArcSoft PhotoImpression 5
ATI Catalyst Control Center
ATI Display Driver
AutoCAD 2010 - English
AutoCAD 2010 Language Pack - English
Autodesk SketchBookPro 2010
Broadcom Management Programs
Browser Address Error Redirector
CA Yahoo! Anti-Spy (remove only)
Cabela's Trophy Bucks
Calendar Creator 7.0 Deluxe
CCScore
Compatibility Pack for the 2007 Office system
Conexant HDA D330 MDC V.92 Modem
Critical Update for Windows Media Player 11 (KB959772)
Dell Network Assistant
Dell Resource CD
Dell Support Center (Support Software)
Dell Touchpad
Dell Wireless WLAN Card
DellSupport
Digital Line Detect
EPSON CX 4200 4800 Guide
EPSON Printer Software
EPSON Scan
ESSBrwr
ESSCDBK
ESScore
ESSgui
ESSini
ESSPCD
ESSPDock
ESSSONIC
ESSTOOLS
essvatgt
ExamView ActiveX Control v2
ExamView Assessment Suite
fflink
FTDI USB Serial Converter Drivers
Glencoe Earth Science IC
Google Toolbar for Internet Explorer
Google Update Helper
HI-TECH PICC-Lite V9.60PL1
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB932716-v2)
Hotfix for Windows XP (KB942288-v3)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
IFI_Loader
ImagXpress
iTunes
J2SE Runtime Environment 5.0 Update 6
Java(TM) 6 Update 12
kgcbaby
kgcbase
kgchday
kgchlwn
kgcinvt
kgckids
kgcmove
kgcvday
Kodak EasyShare software
Lab Manager
LimeWire 5.4.6
Logitech QuickCam
Logitech® Camera Driver
Malwarebytes' Anti-Malware
McAfee Security Scan
McAfee SecurityCenter
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.9
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft WinUsb 1.0
Microsoft Works
Modem Diagnostic Tool
MPLAB C18 v3.15 Student Edition
MPLAB Tools v8.01
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6 Service Pack 2 (KB954459)
MVision
National Instruments Software
Nero CoverDesigner
Nero StartSmart
Nero Vision
NeroBurningROM
NeroExpress
neroxml
netbrdg
NetWaiting
NI-DIM 1.0.0
NI-ORB 1.0.1
NI-PAL 1.6.3f0 Engine
NI-RPC 3.0.1f1 Engine
NI-VISA Runtime 3.0.1f3
NI PXI Resource Manager 1.0.0
NI Uninstaller 1.1.1f1
OfotoXMI
PL-2303 USB-to-Serial
PowerDVD
Quicken Basic 99
QuickSet
QuickTime
Qwizdom TA
RealPlayer
ROBOLAB 2.5.4
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB936782)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
SFR
SHASTA
skin0001
SKINXSDK
staticcr
TeacherWorks
The Weather Channel Desktop 6
tooltips
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
VPRINTOL
WebEx
WebFldrs XP
Windows Defender
Windows Genuine Advantage Validation Tool (KB892130)
Windows Installer 3.1 (KB893803)
Windows Installer Clean Up
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Live Messenger
Windows Live OneCare safety scanner
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3
WinVDIG 1.0
WIRELESS
Yahoo! BrowserPlus
Yahoo! Internet Mail
Yahoo! Messenger
Yahoo! Search Protection
Yahoo! Toolbar
Zune
Zune Language Pack (ES)
Zune Language Pack (FR)

==== Event Viewer Messages From Past Week ========

1/18/2010 4:46:58 PM, error: DCOM [10005]  - DCOM got error "%1058" attempting to start the service McAfee SiteAdvisor Service with arguments "" in order to run the server: {5A90F5EE-16B8-4C2A-81B3-FD5329BA477C}
1/18/2010 3:30:52 PM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service McNASvc with arguments "" in order to run the server: {24F616A1-B755-4053-8018-C3425DC8B68A}
1/17/2010 9:37:27 AM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
1/17/2010 7:29:36 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the Machine Debug Manager service to connect.
1/17/2010 7:29:36 PM, error: Service Control Manager [7000]  - The Machine Debug Manager service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/17/2010 4:14:47 AM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}
1/17/2010 2:09:44 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect.
1/17/2010 2:09:44 PM, error: Service Control Manager [7000]  - The IMAPI CD-Burning COM Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/17/2010 12:59:00 AM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the Zune Bus Enumerator service to connect.
1/17/2010 12:59:00 AM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the SupportSoft Sprocket Service (dellsupportcenter) service to connect.
1/17/2010 12:59:00 AM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the Photoshop Elements Device Connect service to connect.
1/17/2010 12:59:00 AM, error: Service Control Manager [7000]  - The Zune Bus Enumerator service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/17/2010 12:59:00 AM, error: Service Control Manager [7000]  - The SupportSoft Sprocket Service (dellsupportcenter) service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/17/2010 12:59:00 AM, error: Service Control Manager [7000]  - The Photoshop Elements Device Connect service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/17/2010 12:57:43 AM, error: NetBT [4319]  - A duplicate name has been detected on the TCP network.  The IP address of the machine that sent the message is in the data. Use nbtstat -n in a command window to see which name is in the Conflict state.
1/17/2010 11:09:33 AM, error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  AFD APPDRV Fips IPSec mfehidk MPFP MRxSmb NetBIOS NetBT Processor RasAcd Rdbss Tcpip
1/17/2010 11:09:33 AM, error: Service Control Manager [7001]  - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error:  A device attached to the system is not functioning.
1/17/2010 11:09:33 AM, error: Service Control Manager [7001]  - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error:  A device attached to the system is not functioning.
1/17/2010 11:09:33 AM, error: Service Control Manager [7001]  - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
1/17/2010 11:09:33 AM, error: Service Control Manager [7001]  - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error:  A device attached to the system is not functioning.
1/17/2010 1:11:19 AM, error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  APPDRV Fips mfehidk Processor
1/17/2010 1:11:08 AM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
1/16/2010 11:16:46 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the Windows Defender service to connect.
1/16/2010 11:16:46 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the McAfee Services service to connect.
1/16/2010 11:16:46 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the McAfee Network Agent service to connect.
1/16/2010 11:16:46 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the Google Update Service (gupdate1ca90ba3474ebb8) service to connect.
1/16/2010 11:16:46 PM, error: Service Control Manager [7000]  - The Windows Defender service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/16/2010 11:16:46 PM, error: Service Control Manager [7000]  - The McAfee Services service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/16/2010 11:16:46 PM, error: Service Control Manager [7000]  - The McAfee Network Agent service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/16/2010 11:16:46 PM, error: Service Control Manager [7000]  - The Google Update Service (gupdate1ca90ba3474ebb8) service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/16/2010 11:05:45 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the McAfee Real-time Scanner service to connect.
1/16/2010 11:05:45 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the McAfee Proxy Service service to connect.
1/16/2010 11:05:45 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the McAfee Personal Firewall Service service to connect.
1/16/2010 11:05:45 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the McAfee Anti-Spam Service service to connect.
1/16/2010 11:05:45 PM, error: Service Control Manager [7000]  - The McAfee Real-time Scanner service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/16/2010 11:05:45 PM, error: Service Control Manager [7000]  - The McAfee Proxy Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/16/2010 11:05:45 PM, error: Service Control Manager [7000]  - The McAfee Personal Firewall Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/16/2010 11:05:45 PM, error: Service Control Manager [7000]  - The McAfee Anti-Spam Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/16/2010 10:55:44 PM, error: NetBT [4321]  - The name "MELISSA-1BDDBAA:0" could not be registered on the Interface with IP address 192.168.1.100. The machine with the IP address 192.168.1.105 did not allow the name to be claimed by this machine.
1/16/2010 10:15:58 PM, error: NetBT [4321]  - The name "JONATHAN       :0" could not be registered on the Interface with IP address 192.168.1.100. The machine with the IP address 192.168.1.109 did not allow the name to be claimed by this machine.
1/15/2010 9:41:50 PM, error: Service Control Manager [7011]  - Timeout (30000 milliseconds) waiting for a transaction response from the McNASvc service.
1/15/2010 6:37:18 AM, error: Service Control Manager [7011]  - Timeout (30000 milliseconds) waiting for a transaction response from the WZCSVC service.
1/14/2010 8:35:02 AM, error: Service Control Manager [7031]  - The McAfee Real-time Scanner service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
1/14/2010 8:28:34 AM, error: Service Control Manager [7031]  - The McAfee Real-time Scanner service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
1/13/2010 9:24:10 PM, error: W32Time [17]  - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
1/11/2010 10:42:07 PM, error: NetBT [4321]  - The name "NIKKI-PC       :0" could not be registered on the Interface with IP address 192.168.1.100. The machine with the IP address 192.168.1.107 did not allow the name to be claimed by this machine.

==== End Of File ===========================

Here are the logs. How do we disable the network assistant? The                                          

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-12-01.01)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume2
Install Date: 11/28/2007 7:13:15 PM
System Uptime: 1/18/2010 8:32:06 PM (0 hours ago)

Motherboard: Dell Inc. |  | 0WY383
Processor: AMD Athlon(tm) 64 X2 Dual-Core Processor TK-55 | Socket M2/S1G1 | 1800/200mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 112 GiB total, 68.664 GiB free.
D: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP1: 1/18/2010 6:34:29 PM - System Checkpoint

==== Installed Programs ======================

Ad-Aware
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Photoshop Elements 3.0
Adobe Reader 8.1.6
Advertising Center
AdwareAlert
Akamai NetSession Interface
Apple Mobile Device Support
Apple Software Update
ArcSoft PhotoImpression 5
ATI Catalyst Control Center
ATI Display Driver
AutoCAD 2010 - English
AutoCAD 2010 Language Pack - English
Autodesk SketchBookPro 2010
Broadcom Management Programs
Browser Address Error Redirector
CA Yahoo! Anti-Spy (remove only)
Cabela's Trophy Bucks
Calendar Creator 7.0 Deluxe
CCScore
Compatibility Pack for the 2007 Office system
Conexant HDA D330 MDC V.92 Modem
Critical Update for Windows Media Player 11 (KB959772)
Dell Network Assistant
Dell Resource CD
Dell Support Center (Support Software)
Dell Touchpad
Dell Wireless WLAN Card
DellSupport
Digital Line Detect
EPSON CX 4200 4800 Guide
EPSON Printer Software
EPSON Scan
ESSBrwr
ESSCDBK
ESScore
ESSgui
ESSini
ESSPCD
ESSPDock
ESSSONIC
ESSTOOLS
essvatgt
ExamView ActiveX Control v2
ExamView Assessment Suite
fflink
FTDI USB Serial Converter Drivers
Glencoe Earth Science IC
Google Toolbar for Internet Explorer
Google Update Helper
HI-TECH PICC-Lite V9.60PL1
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB932716-v2)
Hotfix for Windows XP (KB942288-v3)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
IFI_Loader
ImagXpress
iTunes
J2SE Runtime Environment 5.0 Update 6
Java(TM) 6 Update 12
kgcbaby
kgcbase
kgchday
kgchlwn
kgcinvt
kgckids
kgcmove
kgcvday
Kodak EasyShare software
Lab Manager
LimeWire 5.4.6
Logitech QuickCam
Logitech® Camera Driver
Malwarebytes' Anti-Malware
McAfee Security Scan
McAfee SecurityCenter
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.9
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft WinUsb 1.0
Microsoft Works
Modem Diagnostic Tool
MPLAB C18 v3.15 Student Edition
MPLAB Tools v8.01
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6 Service Pack 2 (KB954459)
MVision
National Instruments Software
Nero CoverDesigner
Nero StartSmart
Nero Vision
NeroBurningROM
NeroExpress
neroxml
netbrdg
NetWaiting
NI-DIM 1.0.0
NI-ORB 1.0.1
NI-PAL 1.6.3f0 Engine
NI-RPC 3.0.1f1 Engine
NI-VISA Runtime 3.0.1f3
NI PXI Resource Manager 1.0.0
NI Uninstaller 1.1.1f1
OfotoXMI
PL-2303 USB-to-Serial
PowerDVD
Quicken Basic 99
QuickSet
QuickTime
Qwizdom TA
RealPlayer
ROBOLAB 2.5.4
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB936782)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
SFR
SHASTA
skin0001
SKINXSDK
staticcr
TeacherWorks
The Weather Channel Desktop 6
tooltips
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
VPRINTOL
WebEx
WebFldrs XP
Windows Defender
Windows Genuine Advantage Validation Tool (KB892130)
Windows Installer 3.1 (KB893803)
Windows Installer Clean Up
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Live Messenger
Windows Live OneCare safety scanner
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3
WinVDIG 1.0
WIRELESS
Yahoo! BrowserPlus
Yahoo! Internet Mail
Yahoo! Messenger
Yahoo! Search Protection
Yahoo! Toolbar
Zune
Zune Language Pack (ES)
Zune Language Pack (FR)

==== Event Viewer Messages From Past Week ========

1/18/2010 4:46:58 PM, error: DCOM [10005]  - DCOM got error "%1058" attempting to start the service McAfee SiteAdvisor Service with arguments "" in order to run the server: {5A90F5EE-16B8-4C2A-81B3-FD5329BA477C}
1/18/2010 3:30:52 PM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service McNASvc with arguments "" in order to run the server: {24F616A1-B755-4053-8018-C3425DC8B68A}
1/17/2010 9:37:27 AM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
1/17/2010 7:29:36 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the Machine Debug Manager service to connect.
1/17/2010 7:29:36 PM, error: Service Control Manager [7000]  - The Machine Debug Manager service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/17/2010 4:14:47 AM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}
1/17/2010 2:09:44 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect.
1/17/2010 2:09:44 PM, error: Service Control Manager [7000]  - The IMAPI CD-Burning COM Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/17/2010 12:59:00 AM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the Zune Bus Enumerator service to connect.
1/17/2010 12:59:00 AM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the SupportSoft Sprocket Service (dellsupportcenter) service to connect.
1/17/2010 12:59:00 AM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the Photoshop Elements Device Connect service to connect.
1/17/2010 12:59:00 AM, error: Service Control Manager [7000]  - The Zune Bus Enumerator service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/17/2010 12:59:00 AM, error: Service Control Manager [7000]  - The SupportSoft Sprocket Service (dellsupportcenter) service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/17/2010 12:59:00 AM, error: Service Control Manager [7000]  - The Photoshop Elements Device Connect service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/17/2010 12:57:43 AM, error: NetBT [4319]  - A duplicate name has been detected on the TCP network.  The IP address of the machine that sent the message is in the data. Use nbtstat -n in a command window to see which name is in the Conflict state.
1/17/2010 11:09:33 AM, error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  AFD APPDRV Fips IPSec mfehidk MPFP MRxSmb NetBIOS NetBT Processor RasAcd Rdbss Tcpip
1/17/2010 11:09:33 AM, error: Service Control Manager [7001]  - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error:  A device attached to the system is not functioning.
1/17/2010 11:09:33 AM, error: Service Control Manager [7001]  - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error:  A device attached to the system is not functioning.
1/17/2010 11:09:33 AM, error: Service Control Manager [7001]  - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
1/17/2010 11:09:33 AM, error: Service Control Manager [7001]  - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error:  A device attached to the system is not functioning.
1/17/2010 1:11:19 AM, error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  APPDRV Fips mfehidk Processor
1/17/2010 1:11:08 AM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
1/16/2010 11:16:46 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the Windows Defender service to connect.
1/16/2010 11:16:46 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the McAfee Services service to connect.
1/16/2010 11:16:46 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the McAfee Network Agent service to connect.
1/16/2010 11:16:46 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the Google Update Service (gupdate1ca90ba3474ebb8) service to connect.
1/16/2010 11:16:46 PM, error: Service Control Manager [7000]  - The Windows Defender service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/16/2010 11:16:46 PM, error: Service Control Manager [7000]  - The McAfee Services service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/16/2010 11:16:46 PM, error: Service Control Manager [7000]  - The McAfee Network Agent service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/16/2010 11:16:46 PM, error: Service Control Manager [7000]  - The Google Update Service (gupdate1ca90ba3474ebb8) service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/16/2010 11:05:45 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the McAfee Real-time Scanner service to connect.
1/16/2010 11:05:45 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the McAfee Proxy Service service to connect.
1/16/2010 11:05:45 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the McAfee Personal Firewall Service service to connect.
1/16/2010 11:05:45 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the McAfee Anti-Spam Service service to connect.
1/16/2010 11:05:45 PM, error: Service Control Manager [7000]  - The McAfee Real-time Scanner service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/16/2010 11:05:45 PM, error: Service Control Manager [7000]  - The McAfee Proxy Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/16/2010 11:05:45 PM, error: Service Control Manager [7000]  - The McAfee Personal Firewall Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/16/2010 11:05:45 PM, error: Service Control Manager [7000]  - The McAfee Anti-Spam Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
1/16/2010 10:55:44 PM, error: NetBT [4321]  - The name "MELISSA-1BDDBAA:0" could not be registered on the Interface with IP address 192.168.1.100. The machine with the IP address 192.168.1.105 did not allow the name to be claimed by this machine.
1/16/2010 10:15:58 PM, error: NetBT [4321]  - The name "JONATHAN       :0" could not be registered on the Interface with IP address 192.168.1.100. The machine with the IP address 192.168.1.109 did not allow the name to be claimed by this machine.
1/15/2010 9:41:50 PM, error: Service Control Manager [7011]  - Timeout (30000 milliseconds) waiting for a transaction response from the McNASvc service.
1/15/2010 6:37:18 AM, error: Service Control Manager [7011]  - Timeout (30000 milliseconds) waiting for a transaction response from the WZCSVC service.
1/14/2010 8:35:02 AM, error: Service Control Manager [7031]  - The McAfee Real-time Scanner service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
1/14/2010 8:28:34 AM, error: Service Control Manager [7031]  - The McAfee Real-time Scanner service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
1/13/2010 9:24:10 PM, error: W32Time [17]  - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
1/11/2010 10:42:07 PM, error: NetBT [4321]  - The name "NIKKI-PC       :0" could not be registered on the Interface with IP address 192.168.1.100. The machine with the IP address 192.168.1.107 did not allow the name to be claimed by this machine.

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