Unable to access internet, update security software, and computer is running very slow

Hi Sean2009

I'm kevinf80 and I will be helping with any issues you may have. Please be aware that some of the logs I may ask for can be very complex and can take a long time to decipher. I am a volunteer here with a job and family so I ask that you be patient when waiting for replies.
Please DO NOT run any scans/tools/fixes on your own as this will conflict with the tools we are going to use.
Please Print or Save to Notepad all instructions and please follow them carefully and if there's something you don't understand or that will not work please let me know and we will go through it together.
Malware is often buggy and can be very unstable, with that in mind it is advisable to backup any important data before we begin.
If you do not reply within 72 hours the thread will be closed, if you need more time let me know. Likewise if I do not respond within 48 hours feel free to PM me.

* If you are using any cracked software, please remove it. In addition to being illegal, when you install cracked software, you are running executable files from dubious, unknown sources. You are giving these sources access to information on your hard disk, and potential control over operation of your computer. Definition of cracked software HERE

** If you are using any P2P (file sharing) programs, please remove them before we clean your computer. The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. That includes BitTorrent uTorrent etc and similar programs.

Please proceed as follows :-

Step 1

Please re-open HiJackThis and scan only.  Check the boxes next to all the entries listed below.

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5577
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\Run: [avp] C:\WINDOWS\avp.exe
O4 - HKCU\..\Run: [aelylcon] C:\Documents and Settings\steve brophy\Local Settings\Application Data\gfgcpxlpp\esnddvwtssd.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O15 - Trusted Zone: http://*.mcafee.com
O15 - Trusted Zone: http://stwmls.MLXchange.com
O15 - Trusted Zone: http://*.realtytools.com
O15 - Trusted Zone: http://*.toolkitcma.com
O15 - Trusted Zone: http://*.toolkitcma2.com
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} -

Now close all windows other than HiJackThis, then click Fix Checked.  Close HiJackThis. 

Step 2

Re-boot into Safe mode with Networking. As PC boots tap the F8 key contiuously until you see the Windows advanced menu. From the options choose Safe mode with Networking. Next,

Download OTM by OldTimer.
Alternative Mirror
Save it to your desktop.
Double click OTM.exe to start the tool.

• Copy the text between the dotted lines below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  -------------------------------------------------------------------
  
  :Files
  C:\WINDOWS\avp.exe
  C:\Documents and Settings\steve brophy\Local Settings\Application Data\gfgcpxlpp
  :Commands
  [EmptyFlash]
  [EmptyTemp]
  [Purity]
  [Reboot]
  
  ---------------------------------------------------------------------
  
• Return to OTMoveIt3, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
• Click the red Moveit! button.
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
• Close OTM

Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

If the machine reboots, the Results log can be found here:

c:\_OTMoveIt\MovedFiles\mmddyyyy_hhmmss.log

Where mmddyyyy_hhmmss is the date of the tool run. Let the PC boot into normal mode.

Step 3

Please download Malwarebytes Anti-Malware and save it to your desktop.
Alernative D/L mirror
Alternative D/L mirror

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
• Please save the log to a location you will remember.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

Step 4

Download Security Check by screen317 from HERE or HERE.
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box. Press any key when asked.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Step 5

We need to see some additional information about what is happening in your machine. 
Please perform the following scan:

• Download DDS by sUBs from one of the following links.  Save it to your desktop.
  • DDS.com
  • DDS.scr
  • DDS.pif
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explanation about the tool.   
• When done, DDS will open two (2) logs         1. DDS.txt
           2. Attach.txt
• Save both reports to your desktop.
• The instructions here ask you to attach the Attach.txt.
   
• Instead of attaching, please copy/past both logs into your next reply.
• Close the program window, and delete the program from your desktop.

Please note:  You may have to disable any script protection running if the scan fails to run.
After downloading the tool, disconnect from the internet and disable all antivirus protection.
Run the scan, enable your A/V and reconnect to the internet. 
Information on A/V control HERE

What i`d like in your reply :-

• Log from OTM
• Log from Malwarebytes
• Log from Security Checks
• Both logs from DDS

Kevin.

Kevin,

Thank you for your reply.

I was unable to complete running DDS past the initial screen.  I disabled McAfee security center, and I am unaware of any other script protection that may be interfering.

Here are the other logs:

All processes killed

========== FILES ==========

File/Folder C:\WINDOWS\avp.exe not found.

C:\Documents and Settings\steve brophy\Local Settings\Application Data\gfgcpxlpp folder moved successfully.

========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 32969 bytes

User: All Users

User: Default User

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 32902 bytes

User: LocalService

->Temp folder emptied: 66016 bytes

->Temporary Internet Files folder emptied: 126385 bytes

User: NetworkService

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 33170 bytes

User: Owner

User: steve brophy

->Temp folder emptied: 12394175 bytes

->Temporary Internet Files folder emptied: 5568384 bytes

->Java cache emptied: 24182421 bytes

->Flash cache emptied: 2477069 bytes

%systemdrive% .tmp files removed: 0 bytes

%systemroot% .tmp files removed: 192460 bytes

%systemroot%\System32 .tmp files removed: 2577 bytes

%systemroot%\System32\dllcache .tmp files removed: 0 bytes

%systemroot%\System32\drivers .tmp files removed: 0 bytes

Windows Temp folder emptied: 139805860 bytes

%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 78097682 bytes

%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 34318 bytes

RecycleBin emptied: 0 bytes

Total Files Cleaned = 251.00 mb

OTM by OldTimer - Version 3.1.16.1 log created on 09162010_100607

Files moved on Reboot...

File C:\Documents and Settings\steve brophy\Local Settings\Temporary Internet Files\Content.IE5\MNNQCWWP\RE_ Fwd_ Fw_ 41 A Nooseneck Hill rd. not found!

File C:\WINDOWS\temp\mcmsc_Vo4VYfQeTINuLch not found!

Registry entries deleted on Reboot...

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4629

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

9/16/2010 11:09:46 AM

mbam-log-2010-09-16 (11-09-46).txt

Scan type: Quick scan

Objects scanned: 143303

Time elapsed: 8 minute(s), 11 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

``````````End of Log````````````

Hiya sean2009,

Unistall HJT Version 2.0.2 from Add/Remove Programs via the Control Panel. Next,

Click here to download HJTInstaller Version 2.0.4

• Save HJTInstaller 2.0.4 to your desktop.
• Doubleclick on the HJTInstall.exe icon on your desktop.
• By default it will install to C:\Program Files\Trend Micro\HijackThis .
• Click on Install.
• It will create a HijackThis icon on the desktop.
• Once installed, it will launch Hijackthis.
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
• Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
• Come back here to this thread and Paste the log in your next reply.
• DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

Post the new HJT log and give me an update on your system, any specific issues?

Kevin

Hi Kevin,

I was never able to run the DDS scan.  Everything seems to be working fine, though. 

One strange thing with McAfee;  It says I need to click “fix” to verify my subscription.  It then shows a pop up with a green check saying that everything is ok and my subscription has been verified.  The big red ‘X’ does not go away and says my subscription needs to verified and I need to click the “fix” button.  Seems to be working anyway.

Here is the new log:

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 6:30:57 PM, on 9/16/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\brss01a.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe

C:\WINDOWS\system32\Brmfrmps.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\McAfee\SiteAdvisor\McSACore.exe

C:\Program Files\Brother\ControlCenter2\brctrcen.exe

C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

C:\Program Files\Dell Support Center\bin\sprtcmd.exe

C:\Program Files\McAfee.com\Agent\mcagent.exe

C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\McAfee\MPF\MPFSrv.exe

C:\Program Files\NetWaiting\netWaiting.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\DellSupport\DSAgnt.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\Program Files\Dell Support Center\bin\sprtsvc.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Java\jre6\bin\jucheck.exe

C:\WINDOWS\system32\wscntfy.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Documents and Settings\steve brophy\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.yahoo.com/search?fr=mcafee&p=%s

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll

O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll

O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless

O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup

O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe

O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe

O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe

O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"

O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup

O4 - HKCU\..\Run: [ISMModule2] "C:\Program Files\ISM\ISMModule2.exe"

O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - Global Startup: Status Monitor.lnk = C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll

O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Brother Industries, Ltd. - C:\WINDOWS\system32\Brmfrmps.exe

O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe

O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe

O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe

O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe

O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe

O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe

O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation  - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--

End of file - 9550 bytes

Thanks,

Sean

Hiya Sean2009,

You have the McAfee security suite, that includes a Firewall. You`ve also got the Windows own Firewall active, you need to turn that off. Two Firewalls will clash and may even negate protection. It could be the reason for the issue you have. Dont worry about DDS not running, it will have been down to McAfee.

Proceed as follows :-

Step 1

• Download OTC by OldTimer and save it to your desktop. Alternative mirror
• Double click icon to start the program. If you are using Vista, please right-click and choose run as administrator
• Then Click the big button.
• You will get a prompt saying "Being Cleanup Process". Please select Yes.
• Restart your computer when prompted.

Step 2

Your Adobe Acrobat Reader is out of date. Older versions are vulnerable to attack.

Please go to the link below to update.

Adobe Reader Untick the Free McAfee® Security Scan Plus (optional) unless you want it.

Step 3

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:

• Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
• Scroll down to "JDK 6 Update 21 (JDK or JRE).
• Click the Download JRE button to the right.
• Select your Platform: "Windows".
• Select your Language: "Multi-language".
• Read the License Agreement, and then check the box that says: "Accept License Agreement".
• Click Continue and the page will refresh.
• Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
• Close any programs you may have running - especially your web browser.

Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.

• Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
• Repeat as many times as necessary to remove each Java versions.
• Do not remove any entries for JRE-6 Upate 10 onwards, these are removed automatically by the new installer
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u21-windows-i586-p.exe to install the newest version.

-- If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
-- If you choose to update via the Java applet in Control Panel, uncheck the option to install the Toolbar unless you want it.
-- The uninstaller incorporated in this release removes previous Updates 10 and above, but does not remove older versions, so they still need to be removed manually.
Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications.
To disable the JQS service if you don't want to use it:

• Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
• Click Ok and reboot your computer.

Step 4

Download and scan with CCleaner

1. Starting with v 1.27.26 (This version no. will differ), CCleaner installs the Yahoo Toolbar as an option which IS checkmarked by default during the installation. IF you do NOT want it, REMOVE the checkmark when provided with the option OR download the toolbar-free or Slim versions instead of the Standard Build.
2. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 24 hours"
3. Then select the items you wish to clean up.

In the Windows Tab:

• Clean all entries in the "Internet Explorer" section except Cookies if you want to keep those.
• Clean all the entries in the "Windows Explorer" section.
• Clean all entries in the "System" section.
• Clean all entries in the "Advanced" section.
• Clean any others that you choose.

In the Applications Tab:

• Clean all except cookies in the Firefox/Mozilla section if you use it.
• Clean all in the Opera section if you use it.
• Clean Sun Java in the Internet Section.
• Clean any others that you choose.

4. Click the "Run Cleaner" button.
5. A pop up box will appear advising this process will permanently delete files from your system.
6. Click "OK" and it will scan and clean your system.
7. Click "exit" when done.

Step 5

We now need to reset your system restore points and create a new clean one. To do this “Turn off” System restore > Left click start > Right click My Computer > Left click Properties > Select System restore tab > put tick in Turn off System Restore box > apply > ok. To reverse as previous but remove the tick from Turn off System Restore > apply ok.


Create the new restore point > Start > all programs > accessories > system tools > system restore > create a restore point > In the Restore point description box give it a name for reference eg. Clean 1. The time and date are added automatically > then select create and follow the wizard out.

Post back when you have completed above, let me know if there are any remaining issues.

Kevin

Hi Kevin,

I’ve completed the above instructions.

Also, I’ve disabled windows firewall. 

Everything seems fine, although I’m still getting the red ‘x’ on mcafee saying my firewall is turned off and I need to click “fix” to verify my firewall subscription.  It then shows a pop up with a green check saying that everything is ok and my subscription has been verified.  The big red ‘x’ goes away, and then comes back with the same warning message.

Is it OK to delete the securitycheck icon from the desktop?

Kevin,

Thank you.  Your help has been greatly appreciated. 

I will make sure and sort out the firewall issue before giving the computer back :)

Thanks again,

Sean

Since this issue appears to be resolved  the topic has been closed. Glad we could help.:emotion-21: 

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

The fixes and advice in this thread are for this System only. Do not apply the instructions from this thread to your own System. Please start a new thread describing your issue and someone will be along to assist you.