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86248
WebCyberCoach 3.2 Dell
Hi,
Can anyone tell me if this is a true Dell software application and what it's purpose is??? I found this in add/remove software today and do not know whether or not to remove it. I got the Trojan ISTbar last week, and after running Fix It Utilities, Spy Sweeper they say there are no threats, but I am still getting pop ups (even with Pop Up Blocker on), and some kind of web search assistant whenever I log on to my home page (Verizon). I am even getting something called Brainfox.com search results page. Can anyone help me with info and what to do. Thank you in advance.
ky331
3 Apprentice
3 Apprentice
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15.3K Posts
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November 3rd, 2005 18:00
http://majorgeeks.com/download3155.html
you must create a separate folder and place it there.... people commonly use C:\HJT. Note: Please do *NOT* use a TEMP (temporary) folder, *NOR* your DESKTOP, as HJT will be generating log files and backup files in the folder from which it is run... you risk accidentally losing these if you use a TEMP folder, and you will generate extreme clutter if you use your DESKTOP.
The file above comes as a compressed .ZIP file... you have to UNzip it (hopefully, you have an UNzip utility built into your Windows Explorer. If for any reason, you're unable to UNzip it, you can download the already-unzipped .EXE file from http://downloads.malwareremoval.com/HijackThis.exe )
After Unzipping, double click on HiJackThis.EXE
Click on Do a System Scan and Save a LogFile
This will automatically open NotePad
Copy the entire file from NotePad: EDIT/SelectAll, EDIT/Copy
Then go to the new forum dedicated for HiJack This logs (**NOT** back here), and PASTE the results there:
http://forums.us.dell.com/supportforums/board?board.id=si_hijack
Be sure to include a detailed description of any problems/errors/warnings you are encountering.
Hopefully, one of the HJT experts will get to it as quickly as possible.
Stollen123
7 Posts
0
March 19th, 2006 17:00
you have clearly spyware on your computer
you need to download these 2 programs:(download both of themand both are free)
http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10399602.html?tag=lst-0-1
http://www.download.com/Spybot-Search-Destroy/3000-8022_4-10401314.html?tag=lst-0-1
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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July 12th, 2006 18:00
All,
WebCyberCoach is the software that Dell Support 3.x uses to control your mouse and show you how to fix issues it discovers. Go here to dwonload/reinstall Dell Support 3.1.