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Vostro 5880s are junk
I purchase 2 Vostro 5880 workstations on 3/8/2021. The warrantee expired on 3/8/2022. The first one blew a motherboard on 3/18 and the second one blew on 3/24. I did a chat with their Paid Support guys as the machines were out of warrantee. Twice they just disconnected, and when I was reconnected i got to start all over again. I then spoke with Dells India Based phone support. They again ran me through all the troubleshooting steps I had already done. The bottom line is, I didn't mind so much paying for the first machine, but when the second machine crashed with the exact same issue 6 days later (And less than two weeks after the warrantee expired) I though to myself, this isn't right. Two of the exact same machines crash 6 days apart right after the warrantee is up? I don't believe in coincidences. I requested that thye pay for the repairs to the second machine. They explained that it was out of warrantee and there had to be a charge. Really? I am a consultant and I have been recommending and selling Dell products for 20 years. The main reason was because I thought they had great support. Ha! After spending hours in chat and on the phone they just basically said tough. I asked why they would disregard a decades long customer who has sold hundreds of Dell machines. I told them to just pay for the second one and I would be satisfied. They refused. I don't know why they are willing to lose a customer like me for $248, but I am done with them. Never again will I recommend or sell a Dell product. Not the customer service I thought they had. I am thinking HP will probably stand behind their products!
DELL-Cares
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25.1K Posts
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March 30th, 2022 08:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
Joannalexus
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April 13th, 2022 00:00
No man. Vostro's are so cool. I had a very good customer experience with Vostro's in the past