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4 Posts
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27552
Cannot install Dell Mobile Connect
I have a Dell Vostro 3578 purchased less than two weeks ago, is has Bluetooth. When I go on the Windows Store on the Dell Mobile Connect page it says that the app is not compatible with my device. How so?
Dell-SreejithR
4 Operator
4 Operator
•
3.4K Posts
0
March 15th, 2019 05:00
What is the error message you get when trying to install the application?
Did you reinstall or restore the Windows operating system by any chance?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.
How to locate the service tag
Jakes79
12 Posts
0
March 15th, 2019 09:00
Kedar Gokhale
2 Posts
0
March 20th, 2019 10:00
Kedar Gokhale
2 Posts
0
March 28th, 2019 01:00
Hello @SreejithR
When you say to click on a message tab, which website or app are you referring?
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
March 28th, 2019 07:00
He is referring to how to send him a Private Message through the Forum.
* Click his name
* On the right, click, "Send this user a private message"
All users should read through the FAQ DMC (Dell Mobile Connect).
HellsDisciples
159 Posts
0
May 4th, 2019 07:00
I have the exact same issue with my wifes Dell G7. Bios 1.10 <- tag
galsho8
1 Message
0
May 24th, 2019 02:00
Infernion
2 Posts
0
June 1st, 2019 09:00
I've found the solution http://forum.notebookreview.com/threads/xps-15-9560-owners-thread.800611/page-359#post-10664464
UrsuIuliuMihail
1 Message
0
February 19th, 2020 10:00
I bought my Dell Vostro 3580 in 2019, and I can't install the driver and the program, it says that my device is not compatible. I tried all advices that I can find...what solution do I have?
Vitruvian Medic
1 Message
0
April 12th, 2020 13:00
I have done this, but it opens a web page for the Microsoft Store for the App, with a "get" button. When I click "get" the Microsoft Store app opens, but still says the app is not compatible with my device (Dell XPS 7390 purchase one month ago).
Jon61
300 Posts
0
April 12th, 2020 18:00
Dell Mobile Connect Failed to Load
Jon61
300 Posts
1
April 12th, 2020 18:00
Hello,
My laptop Vostro 3590 which was purchase around Feb. 9 directly from dell drivers are currently all up to date. I would like to know why dell servers when there is a new version on the drivers and apps dont update automatically to my laptop?
I have checked in control panel and no update has been made.
Thanks
My Xerox Apps
1 Message
0
May 22nd, 2020 11:00
Dell had me create a .bat file with this in it then run it and reboot. Need to have the dell mobile connect driver already loaded before you try to download from the store,
@echo off
setlocal
echo:
echo Setting OEMID in RegEdit...
REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Store" /v OEMID /f /t REG_SZ /d DELL
echo:
echo Setting SCMID...
echo Fetching System Model Name
for /f "tokens=2 delims==" %%a in ('wmic computersystem get model /format:list') do set SYSMODEL=%%a
set SYSMODEL=%SYSMODEL: =%
echo System Model Name is "%SYSMODEL%"
if not "x%SYSMODEL:Alienware=%" == "x%SYSMODEL%" goto modelAlienware
if not "x%SYSMODEL:Vostro=%" == "x%SYSMODEL%" goto modelVostro
if not "x%SYSMODEL:XPS=%" == "x%SYSMODEL%" goto modelXPS
if not "x%SYSMODEL:Inspiron=%" == "x%SYSMODEL%" goto modelInspiron
:modelAlienware
echo System model contains the name Alienware
set SYSNAME=Alienware
goto modelFinish
:modelVostro
echo System model contains the name Vostro
set SYSNAME=Vostro
goto modelFinish
:modelXPS
echo System model contains the name Xps
set SYSNAME=Xps
goto modelFinish
:modelInspiron
echo System model contains the name Inspiron
set SYSNAME=Inspiron
goto modelFinish
:modelFinish
echo System Name is %SYSNAME%
set SCMID=DELL_%SYSNAME%
echo SCMID to be set is %SCMID%
echo Setting SCMID in RegEdit
REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Store" /v StoreContentModifier /f /t REG_SZ /d %SCMID%
Stefan.Verwey
24 Posts
0
July 28th, 2020 02:00
Dell Mobile Connect on a new none DELL OEM Win 10 Installation
Please see the solution at the end of this post.
https://www.dell.com/community/XPS/Dell-Mobile-Connect-App-not-compatible-with-this-device/m-p/7540909#M59742
fafamacrod
1 Message
0
December 7th, 2020 22:00
I received today my precision 5540 and it won't let me install the application