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March 1st, 2022 11:00

DELL Vostro 3510 Ubuntu fans don't work

I bought Dell Vostro 15 3510 3510-5272 with alredy installed Ubuntu.

Unfortunately the fans don't work on Ubuntu. But in BIOS in during the start of the hardware test, the fan turns on and runs. But when the system starts, the fans turn off and do not turn on under load, and the laptop continues to heat up.

For example:

sensors

 

Spoiler
iwlwifi_1-virtual-0
Adapter: Virtual device
temp1: +50.0°C
nvme-pci-0100
Adapter: PCI adapter
Composite: +29.9°C (low = -0.1°C, high = +82.8°C)
(crit = +84.8°C)
Sensor 1: +29.9°C (low = -273.1°C, high = +65261.8°C)
Sensor 2: +34.9°C (low = -273.1°C, high = +65261.8°C)
coretemp-isa-0000
Adapter: ISA adapter
Package id 0: +64.0°C (high = +100.0°C, crit = +100.0°C)
Core 0: +63.0°C (high = +100.0°C, crit = +100.0°C)
Core 1: +62.0°C (high = +100.0°C, crit = +100.0°C)
Core 2: +61.0°C (high = +100.0°C, crit = +100.0°C)
Core 3: +61.0°C (high = +100.0°C, crit = +100.0°C)
BAT0-acpi-0

Adapter: ACPI interface
in0: 12.84 V
curr1: 1000.00 uA
iwlwifi_1-virtual-0Adapter: Virtual devicetemp1: +50.0°Cnvme-pci-0100Adapter: PCI adapterComposite: +29.9°C (low = -0.1°C, high = +82.8°C)(crit = +84.8°C)Sensor 1: +29.9°C (low = -273.1°C, high = +65261.8°C)Sensor 2: +34.9°C (low = -273.1°C, high = +65261.8°C)coretemp-isa-0000Adapter: ISA adapterPackage id 0: +64.0°C (high = +100.0°C, crit = +100.0°C)Core 0: +63.0°C (high = +100.0°C, crit = +100.0°C)Core 1: +62.0°C (high = +100.0°C, crit = +100.0°C)Core 2: +61.0°C (high = +100.0°C, crit = +100.0°C)Core 3: +61.0°C (high = +100.0°C, crit = +100.0°C)BAT0-acpi-0Adapter: ACPI interfacein0: 12.84 V curr1: 1000.00 uA

Also in this print I can't find info about fans

Also I tried use

 sudo sensors-detect

And say YES for all, but only found

 

Spoiler
Driver `coretemp':
* Chip `Intel digital thermal sensor' (confidence: 9)
To load everything that is needed, add this to /etc/modules:
#----cut here----
# Chip drivers
coretemp
#----cut here----
If you have some drivers built into your kernel, the list above will
contain too many modules. Skip the appropriate ones!
Driver `coretemp':* Chip `Intel digital thermal sensor' (confidence: 9)To load everything that is needed, add this to /etc/modules:#----cut here----# Chip driverscoretemp#----cut here----If you have some drivers built into your kernel, the list above willcontain too many modules. Skip the appropriate ones!

 

Also I tried use https://github.com/vitorafsr/i8kutils

Spoiler
git clone https://github.com/vitorafsr/i8kutils

cd i8kutils

make

sudo i8kctl fan 1 1
git clone https://github.com/vitorafsr/i8kutilscd i8kutilsmakesudo i8kctl fan 1 1

As result had

-1 -1

Also may be usefull

sudo pwmconfig

# pwmconfig version 3.6.0
This program will search your sensors for pulse width modulation (pwm)
controls, and test each one to see if it controls a fan on
your motherboard. Note that many motherboards do not have pwm
circuitry installed, even if your sensor chip supports pwm.

We will attempt to briefly stop each fan using the pwm controls.
The program will attempt to restore each fan to full speed
after testing. However, it is ** very important ** that you
physically verify that the fans have been to full speed
after the program has completed.

/usr/sbin/pwmconfig: There are no pwm-capable sensor modules installed

Moderator

 • 

25.7K Posts

March 1st, 2022 11:00

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

1 Message

May 17th, 2022 01:00

Have you found a solution to your problem? I understand that without workings fans this laptop is pretty much useless?

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