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Dell Vostro 5590 Wifi
Purchased this laptop (Vostro 5590) about 2 months ago and despite updating the drivers it is still intermittently kicking me off the wifi. It is not my wifi connection, my phone, other laptop ipad x2 are both fine and i can even be sitting in the room with the router and it still does it. If i click disconnect and then reconnect all is fine again for another 10 minutes or so and then i am off again. Anyone know how to fix this? Driving me insane!
Thanks
Mark
DELL-Cares
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May 27th, 2020 12:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
gckehler
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August 5th, 2020 10:00
Hi @DELL-Cares , I am currently experiencing the same issues with a Vostro 5590 that I activated on July 29th. As the machine belongs to my employer and I require it for work, I would greatly appreciate your promptness and discretion in resolving this issue.
Thanks.
Jon61
300 Posts
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August 5th, 2020 19:00
Hello,
Here are a couple of things you can try.
Please beware do this at your own risk I am not a IT specialist I do this only as a hobby..
1. Set Wifi to "Forget" my network and then re-connect with key re-entry
2. In Device Manager, verified that I have the latest driver
3. On Dell site, verified that there is no new driver (for the latest Windows 10 release?)
4. In Device Manager, "Disable"d my wireless device and re-Enabled
5. In Device Manager, uninstalled and then re-installed my wireless device and re-installed
6. In Windows settings, when wifi has failed to automatically re-connect, I can turn it off and then on and it will connect
7. Reviewed all settings, "Connect automatically when in range" is On, "Make this PC discoverable" is On, "Metered connection" is Off (note: these settings are the same as I have always been using)
8. Have tested with my wireless router's 2.4 GHz and 5 GHz connections. Same result regardless of which I set as preferred.
9. When I invoke Windows (typically useless) troubleshooting, it disables and re-enables the wireless device which makes the connection work, so it just tells me that the problem is "fixed" but it doesn't have any reason as to why it wouldn't work in the first place.
If that did not work you can try this:
Serge13456
1 Message
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October 23rd, 2020 13:00
@DELL-Cares I have the same problem on my 2 month old laptop. It is driving me crazy as well
Jon61
300 Posts
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October 23rd, 2020 18:00
Hello,
This is so typical you can search that so many customers are having the same problem.
Cyberflake
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October 30th, 2020 02:00