Vostro

Last reply by 01-10-2022 Solved
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Vostro 7510 - BSOD after going into 'sleep'

WinDbg shows the error from 'goodix moc fingerprint', Dell Update shows all the drivers are up to date.
please advise. 

Thanks

6: kd> dt _POP_FX_DEVICE ffff9b844ef7f570
nt!_POP_FX_DEVICE
+0x000 Link : _LIST_ENTRY [ 0xffff9b84`4f1b0a30 - 0xffff9b84`4f1b2a30 ]
+0x010 Irp : 0xffff9b84`519598a0 _IRP
+0x018 IrpData : 0xffff9b84`5199f8a8 _POP_IRP_DATA
+0x020 Status : _POP_FX_DEVICE_STATUS
+0x024 PowerReqCall : 0n0
+0x028 PowerNotReqCall : 0n0
+0x030 DevNode : 0xffff9b84`472a3b50 _DEVICE_NODE
+0x038 DpmContext : 0xffff9b84`4f253dc0 PEPHANDLE__
+0x040 Plugin : (null)
+0x048 PluginHandle : (null)
+0x050 AcpiPlugin : (null)
+0x058 AcpiPluginHandle : (null)
+0x060 DeviceObject : 0xffff9b84`470d0d80 _DEVICE_OBJECT
+0x068 TargetDevice : 0xffff9b84`50b8ede0 _DEVICE_OBJECT
+0x070 Callbacks : _POP_FX_DRIVER_CALLBACKS
+0x0c0 DriverContext : 0xffff9b84`4f92e4a0 Void
+0x0c8 AcpiLink : _LIST_ENTRY [ 0xffff9b84`4ef7f638 - 0xffff9b84`4ef7f638 ]
+0x0d8 DeviceId : _UNICODE_STRING "\_SB.PC00.XHCI.RHUB.HS09"
+0x0e8 CommonReferenceFlags : 0n1
+0x0f0 RemoveLock : _IO_REMOVE_LOCK
+0x110 AcpiRemoveLock : _IO_REMOVE_LOCK
+0x130 WorkOrder : _POP_FX_WORK_ORDER
+0x168 IdleLock : 0
+0x170 IdleTimer : _KTIMER
+0x1b0 IdleDpc : _KDPC
+0x1f0 IdleTimeout : 0x5f5e100
+0x1f8 IdleStamp : 0x00000009`0a76e828
+0x200 NextIrpDeviceObject : [2] (null)
+0x210 NextIrpPowerState : [2] _POWER_STATE
+0x218 NextIrpCallerCompletion : [2] (null)
+0x228 NextIrpCallerContext : [2] (null)
+0x238 IrpCompleteEvent : _KEVENT
+0x250 PowerOnDumpDeviceCallback : (null)
+0x258 Accounting : _POP_FX_ACCOUNTING
+0x338 Flags : 0x20
+0x33c ComponentCount : 1
+0x340 Components : 0xffff9b84`5199f6d0 -> 0xffff9b84`5199f6d8 _POP_FX_COMPONENT
+0x348 LogEntries : 0x40
+0x350 Log : 0xffff9b84`5199f9a8 _POP_FX_LOG_ENTRY
+0x358 LogIndex : 0n377
+0x360 DripsWatchdogDriverObject : (null)
+0x368 DripsWatchdogContext : _POP_FX_DRIPS_WATCHDOG_CONTEXT
+0x390 DirectedTimeout : 0x78
+0x398 DirectedWorkOrder : _POP_FX_WORK_ORDER
+0x3d0 DirectedWorkWatchdogInfo : _POP_FX_WORK_ORDER_WATCHDOG_INFO
+0x480 DirectedLock : 0
+0x488 DirectedTransitionCallCount : 0n0
+0x490 DirectedTransitionState : _POP_FX_DEVICE_DIRECTED_TRANSITION_STATE
+0x4a0 PowerProfile : (null)
+0x4a8 FriendlyName : _UNICODE_STRING "Goodix Moc Fingerprint (\_SB.PC00.XHCI.RHUB.HS09)"

Solution (1)

Accepted Solutions
Community Manager
489

DELL-Cares agent troubleshooting resolved the issue = We request you to uninstall the fingerprint driver from the Device Manager and control panel (list of installed programs). Restart the system. Once done, install the Fingerprint driver. Restart the system when done.

 

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
Find your Service Tag


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Replies (2)
2 Bronze
2 Bronze
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Hi, I have the exact same computer (Vostro 7510) and since yesterday, the exact same problem. My computer (Windows 11 Pro) crashed and rebooted itself 2 nights ago (I didn't investigate, I assumed it was a Windows Update) and then twice this morning. All while the computer was in sleep mode or idle.

I have 3 .dmp files and all 3 say the exact same thing -- 

 

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000006, The device did not complete its Directed Power Transition callback successfully.
Arg2: ffff8309b3c95010, The POP_FX_DEVICE object
Arg3: 0000000000000000, If this was a Directed Power Down(1) or Power Up(0) completion
Arg4: 0000000000000000

 

and then 

 

+0x4a8 FriendlyName     : _UNICODE_STRING "Goodix Moc Fingerprint (\_SB.PC00.XHCI.RHUB.HS09)"

 

Dell's driver page claimed to have a more recent Fingerprint Sensor driver but when I installed it, the version number stayed the same at 3.4.32.190 (3/18/2021)

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Also 3 entries in the Event Log:

 

Source: BugCheck
Event ID: 1001

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000006, 0xffff8a0d3495baa0, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: c41d232a-ef77-49c9-921b-eb25200f51cb.


The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000006, 0xffffe58f1e43a010, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 86c7857b-f74e-469f-9224-d8c087473c84.


The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000006, 0xffff8309b3c95010, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 0f6f85a9-057e-4e73-ba42-68c47773f9e3.

 

All 3 '0xffff...' entries map to "Goodix Moc Fingerprint"

3 crashes in 2 days! Dell SupportAssist doesn't even acknowledge the PC rebooted itself, let alone crashed. Very frustrating!!!

 

Community Manager
490

DELL-Cares agent troubleshooting resolved the issue = We request you to uninstall the fingerprint driver from the Device Manager and control panel (list of installed programs). Restart the system. Once done, install the Fingerprint driver. Restart the system when done.

 

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
Find your Service Tag


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